Attachment: AOC warranty terms, consumers can make a reference:
Thank you for purchasing TPV products! In order to make you use this product better, TPV Electronics Co., Ltd. makes the following maintenance service commitment to you through the warranty certificate attached to this product, and provides you with maintenance service according to the purpose of this service commitment. These service promises are only applicable to AOC brand standard products sold after 1+0 in 2005 (special note: the warranty terms of some models are not within the service scope of the above 123, please refer to the actual warranty card of the products). If you choose to purchase TPV display extension function module or other manufacturers' computer host, please refer to the warranty card of the corresponding product to understand its warranty commitment. All commitments are subject to the warranty card of the product accessories.
(1) 123 service
AOC brand monitors sold since June 65438+1 October1will provide the following "123 service" (special note: some models are not within the service scope of the above 123, please refer to the actual warranty card of the product).
1. 1 month replacement: if the monitor you bought after 2005 (inclusive) 1 month fails (as evidenced by the official invoice), you can replace it with a new one of the same model for free. Free on-site replacement service can be provided in the urban area designated by AOC.
2.2 Free on-site service: If the monitor you purchased breaks down within 2 years from the date of purchase after 65438+2005 10/(with official invoice as proof), you can provide free on-site maintenance service in the urban area designated by AOC.
3.3-year free full warranty: If the monitor you bought after 65438+2005 10 1 fails within 3 years from the date of purchase (with official invoice as proof), you can repair it (including CRT and LCD panel) for free.
Criteria for judging "123" service products: AOC brand monitors sold from 1 month 1 day in 2005 (special note: the warranty terms of some models are not within the service scope of the above 123, please refer to the actual warranty card of the product), and the date of sales invoice shall prevail. If you can't provide the purchase invoice in time or the purchase vouchers are unclear or inaccurate, our company will take the production date of the monitor (see the bar code label on the back of the monitor) as the standard computer warranty time, and push back the production date of the monitor (bar code) by 30 days, that is, the monitor produced on June 65438+February 1 day, 2004.
The urban areas that provide free 2-year on-site service are as follows: Urban on-site service scope (telephone area code)
Beijing 0 10-82824683
Shanghai 02 1-62552243
Guangzhou 020-87577 182
Shenzhen 0755-83 130697
Wuhan 027-87 166290
Hangzhou 057 1-8788935 1 (excluding Jiande District and Chun 'an District)
Zhengzhou 037 1-69 136282
Chengdu 028-85252667
Chongqing 023-6879693 1 only provides six districts: Jiulongpo, Shapingba, Jiangbei, Dadukou, Nan 'an and Yuzhong District.
Kunming 087 1-5032589 (excluding Dongchuan District)
Fuzhou 059 1-878797 14
Jinan 0531-6941231
Changsha 073 1-4 137340
Shijiazhuang 03 1 1-86037470 is only within Chang 'an District, Qiaodong District, qiaoxi district, Xinhua District, Yuhua District, mining area and the Second Ring Road of Shijiazhuang [implementation date: March 2005 1].
Shenyang 024-23893640 is only available in Heping District, Shenhe District, Huanggu District, Dadong District and Shenyang Second Ring Road in Dongling District [implementation date: April 2005 1].
Guiyang 085 1-5203604 only provides universities in two urban areas (Yunyan District and Nanming District) and Huaxi District [implementation date: April 2005 10].
Tianjin 022-60266099 only provides 6 districts (Heping District, Hongqiao District, Hebei District, Hedong District, Hexi District and Nankai District) [Implementation date: August 2005 1]
Xiamen 0592-5850458 is only available on the island [implementation date: May 2006 1]
(2) National warranty
National warranty of TPV AOC monitor. No matter where you buy the monitor in Chinese mainland (excluding Hongkong and Macao Special Administrative Regions) and use it in Chinese mainland, if there is a hardware failure within the warranty scope, you can get maintenance service at any maintenance station in the "TPV Domestic Maintenance Station List" with the original warranty certificate and purchase invoice (the maintenance station will change without notice). You are welcome to check our website at any time or call the service consultation number: 800-858- 1777. Please select the maintenance station closest to your fault for maintenance. Please show the warranty certificate and purchase certificate of the monitor when receiving maintenance service.
(3) Warranty description
When your monitor hardware fails in normal use, our company only promises the above free warranty service. In the following cases, you can choose the paid services provided by our company.
1, our company's "warranty commitment" is only limited to the maintenance of monitor faulty hardware.
2. As the monitor is a computer accessory product, if the monitor cannot be used normally due to the failure of the computer host, our company only undertakes the hardware maintenance of the monitor failure.
3. The customer service center is responsible for checking the product serial number and warranty card during each maintenance period.
4. When you buy a monitor, the products bundled by the distributor will be guaranteed by the distributor, and our company is not responsible for all the additional commitments made by the distributor to you. Please ask the dealer for written proof when you buy the machine, so as to ensure that the dealer will honor your additional commitments.
5. The place where this product is used for commercial purposes (such as Internet cafes) is not within the service scope of "123", so you can enjoy "1 year door-to-door service and 2-year machine warranty." If the customer has special on-site service needs or other service needs, the implementation plan will be negotiated separately and the corresponding service fee will be paid separately.
(4) Exempt from warranty obligations
In order to protect your legitimate rights and interests and avoid unnecessary losses, our company does not undertake the obligation of free warranty for monitor failure or damage caused by the following reasons. Please choose the paid service.
Picture tube color display:
1, out of warranty.
2. When the picture tube is scratched, damaged, bumped, the neck is broken, and the CRT shadow mask is deformed.
3. Dismantle or repair by service personnel not authorized by TPV.
4. Damage caused by unexpected factors, human actions and external forces (including operational errors, handling, collision, improper voltage input, etc.). ).
5. Non-standard or unpublished software or non-standard related computer components (such as graphics cards, etc.). ) all of them are used.
6. Natural disasters and other force majeure (such as earthquake, fire and flood). ).
Liquid crystal color display:
1, out of warranty.
2. When the LCD panel is scratched, damaged, bumped, deformed, sunken, etc.
3. Dismantle or repair by service personnel not authorized by TPV.
4. Damage caused by external factors or human actions and external forces (including operational errors, handling, bumping, improper voltage input, etc.). ).
5. Non-standard or unpublished software or non-standard related computer components (such as graphics cards, etc.). ) all of them are used.
6. Natural disasters and other force majeure (such as earthquake, fire and flood). ).
(5) If it is beyond the warranty scope, we will charge a fee (charging standard = "technical service fee+replacement parts fee").
In order to provide you with better after-sales service and protect your rights and interests, our company welcomes you to supervise our work.
Service supervision telephone number: 800-858 1 139 or 059 1-85285555 to 88 19.
Fax: 059 1-85 153000
Please send this letter to the domestic after-sales service department of Fujian Fuqing TPV Electronics (Fujian) Co., Ltd.
Postal code: 35030 1
(VI) Special note: The warranty clauses of some models are not within the service scope of the above 123. Please refer to the actual warranty card of the product and consult the dealer when purchasing.
* The final interpretation right of this activity belongs to Xingjie United Company.
Author's comment: AOC's upgrade of after-sales service for its L series products indicates that all products of AOC have realized the three-year free warranty of the whole machine. Including not only LCD, but also CRT products. In addition, AOC's commitment to customers is very honest, and consumers can buy its products with confidence.