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12366 acceptance scope
The scope of acceptance of 12366 is the consultation of tax-related business such as tax policy and collection and management procedures of the national tax system, and so on.

12366 tax service hotline is a special telephone number of the national tax authorities that State Taxation Administration of The People's Republic of China, People's Republic of China (PRC) applied to the Ministry of Information Industry for approval in 20001to meet the needs of strengthening and improving tax service.

12366 The main service functions of the tax service hotline include:

1, tax consulting services, mainly providing taxpayers with consulting services such as tax laws, regulations and policies, tax collection and management regulations, and tax-related information;

2, tax guide service, mainly for taxpayers to handle tax registration, invoice purchase, tax declaration and other tax-related matters procedures, procedures to provide consulting services;

3. Tax-related reporting services mainly provide services for taxpayers to report tax violations;

4, complaint supervision service, mainly the taxpayer's complaints about the tax authorities, service quality and tax personnel.

To provide services for supervision, complaint and investigation of illegal acts. The tax system of 36 provinces and cities in China has opened 12366 tax service hotline, and some jurisdictions have opened 14 provincial tax authorities. 12366 tax service hotline has become an important means for tax authorities to provide tax services to taxpayers and a bridge for tax authorities to communicate with taxpayers and all sectors of society.

Article 12 of the Measures for the Administration of Reporting Tax Violations 12366 After receiving the telephone report, the tax service hotline shall refer it to the relevant departments for handling according to the following categories:

(a) in accordance with the provisions of article third of these measures, it shall be promptly transferred to the reporting center;

(2) Reporting matters of minor tax violations, such as those that have been issued but not invoiced, and those that have not been declared for tax registration, shall be directly transferred to the relevant business departments of the reported competent tax authorities for handling in accordance with relevant regulations;

(three) other matters reported to the units or departments that have the right to handle.

Other units or departments of the tax authorities shall, after receiving the report materials that meet the provisions of Article 3 of these Measures, forward them to the report center in a timely manner.