1. The first step of reception is to know the basic information of the customer, including the company, name, gender, nationality, occupation, position, level and the specific number of visitors; There are some details. Arrange reception vehicles, customers' vehicles, customers' catering and accommodation, etc. within the prescribed standards.

2. Arrive at the designated place in advance to meet the customers. When leaders and relevant departments go to airports, stations, docks and other places to meet customers, they should determine and inform the assembly time, place, bus arrangement and departure time in advance. Help customers contact the airport or station to sign tickets and pick up luggage. According to the reception policy and reception plan, arrive at the hotel guest house where you are staying or dining, and implement the welcome reception etiquette.

3. After-business reception mainly refers to the farewell work and experience summary after reception. After each reception task is completed, we should sum up it in time. Affirm achievements, find out gaps, and commend units and individuals that have made outstanding contributions. Summarizing the experience and lessons can deepen the understanding of the law of reception work and promote the continuous improvement of reception work.

Matters needing attention in self-introduction in business etiquette

Pass the business card first and then introduce it. Pay attention to the timing when exchanging business cards. When the two sides meet, they should hand in their business cards. The head street and location of the other party are clear at a glance. At most, I repeat my name to prevent the other person from pronouncing it wrong. The time for self-introduction should be short and straightforward, and the time should be controlled within half a minute. The content of the introduction should be comprehensive.