Summary of Personal Work in the Bank: Brief 2022 (1) In 2022, under the correct leadership of the Bank, I strengthened my study, corrected my work attitude, earnestly worked hard in my own post according to the requirements of the Bank, sincerely served customers, and successfully completed my work tasks, and achieved certain results. The work in 2022 is summarized as follows:
First, complete the task and achieve good results.
In 2022, as a front-line teller, I set my task as two aspects, one is to do a good job as a front-desk teller, and the other is to actively sell bank wealth management products. In the work of the front desk teller, I am serious, meticulous, legal and legal, and basically achieve zero violations and zero errors; In the sales of bank wealth management products, I actively promoted and tried to recommend that * * * sell bank wealth management products of RMB X million, including: funds of RMB X million, insurance of RMB X million and bank cards of RMB X million.
Second, actively expand business and conscientiously do a good job in new and old customers.
I always set up the idea of customer first in my work. While doing a good job as a front desk teller, I don't forget to actively sell bank wealth management products, so as to expand the space of bank wealth management products with customers as the center. In order to win over new and old customers to buy bank wealth management products, I am anxious about customers' urgent needs, think about customers' thoughts, impress new customers with details, and protect old customers with true feelings, and have achieved good results. In the process of serving old customers, I carefully introduce relationship marketing, so that old customers can maintain enough confidence and goodwill in our bank's services and products, consolidate their loyalty, encourage old customers to keep buying, and keep the consistency of information coordination with the bank all the time, thus achieving a win-win situation for both banks and customers. I also use the relationship between old customers to introduce new customers, and take old customers as the chain to drive new customers, so as to expand the sales of bank wealth management products, so that I can not only complete the sales task of bank wealth management products, but also promote the improvement of bank economic benefits.
Third, establish a sense of service and sincerely serve customers
In my daily work as a front-line teller, I keep the spirit of seeking truth from facts, seeking truth from facts and being pragmatic, perform my duties in good faith, treat customers honestly and provide close service, so as to enhance the attractiveness to customers. Put the true feelings into the words and deeds of customers, adhere to the people-oriented, customer-oriented, all for the sake of customers, and earnestly smile, understand and be more enthusiastic in the service process; Do service from a smile, always give customers a bright smile, treat customers as friends sincerely, serve with heart, and solve problems for customers; Always adhere to customer-centric, adhere to the customer's interests as the first consideration, sincerely show our high-quality service image, achieve sincere service and infinite care, provide value-added services and caring for different customers, and improve customer loyalty.
In 2022, according to the requirements of the bank, I earnestly did a good job as a front desk teller, actively sold bank wealth management products, completed the task, achieved good results, and significantly improved my service attitude and organizational discipline. On the basis of my achievements, I will continue to strengthen my study, improve my work skills and service level, work harder and harder, do my job well, create excellent work performance, and make my due efforts and contributions to the sound and good development of the bank.
Summary of Personal Work of the Bank Model essay 2022 (II) The service goal of "One Guangfa, One Service", members of the Civilization and Standardization Team strictly follow the service support requirements of the Head Office for outlets, check the service facilities provided by each business outlet, find out the existing problems in time, update and fill the gaps, and further improve the lobby facilities. Actively transform and beautify the business environment, set up a multi-functional service area, equip a full-time lobby manager to manage the lobby order, do a good job of business diversion and customer guidance, and narrow the distance between banks and customers; Do a good job in dividing the functional areas of outlets, implement business diversion, realize regional service to customers, and enhance the service capacity of outlets; Set up special places for key customers and vip customers, and open green channels for disabled customers, which fully embodies the concept of "customer first, sincere service" and adapts to the multi-level service needs of customers.
First, do a good job in handling service complaints and situations to improve service efficiency.
In order to further strengthen the supervision and management of service style, in accordance with the relevant provisions of the Head Office's standardization of service work and the service theme of the Head Office's "Complaint Management Promotion Year", the Bank has placed service complaint suggestion boxes and registers at the counters of business outlets, set up three-level (head office, branches and sub-branches) complaint telephone numbers, published the e-mail address of service complaint reporting, and broadened complaint channels to facilitate customer complaint supervision. Whenever you receive a customer complaint, arrange a special person to be responsible for the investigation and follow-up, and promptly answer or solve the customer's reasonable complaint.
Second, strengthen the morning meeting system and persist in unremitting efforts.
We will take the morning meeting as the core work to unite the team, build the team and unify our thinking, as an important starting point to boost morale, boost our enthusiasm and build our image, as an effective way to strengthen internal management and improve service quality, and persist in unremitting efforts. It is stipulated that each business outlet must adhere to the "morning meeting" system, and it is suggested that employees take turns to give lectures, summarize the previous day's work, arrange the work plan for the day, especially comment on the service work, exchange ideas with each other, point out the existing problems, enhance the staff's service awareness and continuously improve the service level.
Summary of Personal Work of the Bank: I was assigned to manage the personal loan business in Bank 2022 (III). I deeply felt the trust of the leaders and weighed the weight of this responsibility. In my daily work, I love my line of work, actively participate in business training and study of sub-branches and superior banks, constantly improve my business skills and quality, actively participate in collective activities in the bank, and maintain a high degree of consistency with the guiding ideology of the bank in thought and action. In business handling, the staff of the personal loan center are unified in their thinking, honest and honest, and operate in strict accordance with the credit process. In recent years, through the marketing accumulation of the whole bank, our personal loan business has formed a relatively famous brand in the local area, and achieved good social effects. The business has developed rapidly and the business volume has increased sharply. Faced with the fact that there are few people, great pressure and more overtime work, as a leading goose, I take the lead in setting an example and work hard. In work and life, the work style of uniting comrades who dare to take responsibility has influenced and achieved the team spirit of being willing to endure hardships and be brave in dedication; Cheerful, frank, optimistic and open-minded personality creates a happy working atmosphere, which relieves everyone's emotional fatigue to varying degrees, so that everyone can experience and enjoy my work and my happiness.
In the first half of the year, the Bank won the first place in the CCB system with the absolute advantages of new issuance and net increase, and our work was affirmed and commended by the leaders of the sub-branches. The personal loan center was rated as an advanced collective, and I personally was awarded the honorary title of excellent branch clerk, marketing expert of the municipal branch and service model of the provincial branch. These achievements are the result of Qi Xin's concerted efforts and concerted efforts. I would like to take this opportunity to sincerely thank the leaders and comrades who have supported and trusted me! In particular, I would like to express my heartfelt thanks to the brothers and sisters in the personal loan center for their overtime work, hard-working professionalism, mutual understanding, unity and team spirit! thank you
Work plans for the second half of the year and next year: First, continue to carry forward the good tradition, find out the shortcomings in my work, change my mind and increase marketing efforts on the basis of maintaining the existing loans, and ensure the brand effect of our personal loan business as the first in the city; Second, actively go deep into the market to find out the market demand, strengthen exchanges and communication with higher-level banks, grasp the credit policy in time, expand new business varieties, and be a good adviser for our next personal loan marketing direction; Third, guard against credit risks, pay close attention to non-performing loans, increase collection efforts, and timely protect our credit assets by legal means to minimize our capital losses; Fourth, in daily work, we should be honest and honest, put an end to eating and taking cards, and pay human money that violates our credit policy, so as to be human and compliant; Fifth, identify and select high-quality customers through telephone call back to borrowers, acquaintance profile understanding, face-to-face communication and other forms, implement differentiated services, reserve our high-quality customer groups, and ensure the healthy development of our personal loan business!
Finally, I hope that our personal loan center will shine again with five golden flowers against the backdrop of three Yushu trees, and write brilliant achievements for the development of our personal loan business! Thank you!
Summary of Personal Work in Banks: Brief Model essay 2022 (IV) It has been more than half a year since I entered the credit union, and my current job is mainly bookkeeping. As a counter worker, I know the importance of being a "window" of credit cooperatives. At work, through my continuous learning and the help of teachers, I have improved my business skills, and I can do things according to the correct operating rules of savings business. At the same time, I apply the most convenient and feasible methods to business operations, focusing on customer needs. In the communication with customers, understand the needs of customers and solve their needs. I also try to tolerate and understand unreasonable customers. At work, adhere to the "five noes" and "six conformity" to achieve daily settlement. Complete all work tasks with good quality and quantity. In order to quickly adapt to the needs of financial work in the new era, I also actively participate in various studies organized by the club at each stage, and take good notes, write good experiences and make a good summary, so as to improve my political and ideological consciousness and the sense of responsibility and dedication of starting a business. After work, I also strive to do a good job in deposit organization, and make every friend around me know the good reputation of the credit union with good reputation. In the work of security, I listened carefully to the opinions of the leaders, strictly adhered to the security system and the warehouse keeping system, and never left the post or left the post.
After working for more than half a year, I have made some progress and improvement in my job, but there are still some shortcomings in some aspects. Looking back on my own problems since the inspection, I think that the business skills I have learned are not comprehensive enough, and there will be some situations in wrong account. Some unusual businesses are still very raw. I also realized that I didn't work hard enough. My psychological quality and political quality need to be improved. When I am busy and tired at work, I will feel impatient and upset.
In view of the above problems, the direction of future efforts is
1, speed up the pace of mastering all kinds of business skills, use spare time to consult leaders and colleagues, memorize all kinds of business operation processes, and earnestly learn from the experience and lessons in normal work. Resolutely achieve zero error rate in business operations. Customer satisfaction 150%.
2, is to strengthen the overall concept, change the work style, and strive to overcome their negative emotions, improve the quality and efficiency of work, actively cooperate with leading colleagues to do a better job, at the same time strengthen learning, learn from colleagues in the society, and strive to improve their political and ideological consciousness. Try to join the organization as soon as possible.
I will continue to work hard in the new year. We must maintain our advantages and overcome our shortcomings. Seriously cooperate with leaders and colleagues to complete all the work to ensure the smooth development of various businesses of credit cooperatives.
Summary of Personal Work of the Bank Model essay Brief 2022 (V) The year 2022 is approaching the end of the year in the busy and intense work of employees of the whole bank. The end of the year is the busiest time, and it is also the most solid time in our hearts. Because looking back on this year's work, every employee has his own gains. Although the job division is different, everyone is trying their best to contribute to the development of the industry. The annual work is now reported as follows:
First, pay attention to the quality of business accounting, and implement various systems of the People's Bank of China and the head office and branches.
Under the organization of the accounting manager, we will study the system documents carefully every morning, and summarize and revise them in combination with our daily work. Always insist on efficiency in time and quality in work. It has always been above the average in accounting quantity. There are no major errors and accidents in accounting quality, and they are controlled within 2/10000.
Two, strengthen their own management, do a good job of security.
Never be late or leave early throughout the year, work with a positive attitude, and complete the tasks assigned by the leaders. In terms of safety precautions, all kinds of official seals and seals used by tellers in their daily work are strictly kept in the warehouse every day; Be able to check the important vouchers and cash in your own library at noon and night, and the accounts are consistent and do not exceed the inventory. As a warehouse keeper, the recipients of important vouchers and cash in the secondary library can carefully check and match the accounts. In a word, we should be loyal to everything before it happens, and do nothing to make up for it, so as to make the work of the whole bank develop steadily.
Third, cultivate their own operational ability, and strive to compete for the exams.
Driven by the organization of the branch accounting department and the branch accounting manager, we persisted in practicing basic skills, and made rapid progress in three skills: counting money, keypad and Chinese character entry. In addition, in the quarterly examination and new employee examination organized by the branch, colleagues have formed an atmosphere of catching up with each other, helping each other and making progress, and their test scores have always remained in the top X level. It embodies the spirit of uniting comrades and makes employees feel the warmth of a big family in the industry.
Fourth, strengthen service quality and enhance service concept
This year, organized by the accounting department of the branch, all the tellers and lobby managers of our bank participated in the service quality study of the Civil Aviation Institute. In the process of learning, I have a new experience of service. After learning, everyone's face is brand-new, with cleaner appearance, more standardized movements and more heartfelt smiles, which makes me more confident to provide services to customers. In the service quality inspection of branches, we delivered satisfactory answers with standard and sincere services.
Fifth, make up for the shortcomings and create new achievements.
Looking back on my work this year, I find that there are still some shortcomings in my work: a more careful attitude and a more approachable way of doing things, which I need to improve in my work and study next year.
The above is a summary of my work in 2022, reporting to the leaders and staff of the whole bank. All the achievements in this year only represent the past, and I keep all the lessons and shortcomings in mind and strive to improve. Work is day after day, and we believe that "dribs and drabs make extraordinary". If you accumulate today, you will have tomorrow's glory.