Han Yi, deputy director of the Quality Department of AQSIQ, recently told the media that the introduction of "three guarantees" for automobiles has been included in the recent work arrangement of AQSIQ. However, it is not clear when the "three guarantees" will be introduced. "Although the' three guarantees' have not arrived, now manufacturers are competing to take the initiative to play the' quality assurance' service card, which is undoubtedly good news for consumers." Analysts said
Since 2004, every March 15 or the end of the year, the news that "Three Guarantees of Automobile" will be released is inevitable in the automobile industry. The "three guarantees" of dystocia cars make consumers feel sorry for "too much coverage" every time.
However, "China Business News" recently learned that the concept of "quality assurance" service in the traditional retail industry was introduced to the tire industry for the first time. At the same time, many vehicle manufacturers such as FAW Mazda also launched the "3 15" special service this year.
People familiar with the matter told reporters that State Taxation Administration of The People's Republic of China has denied the introduction of a new consumption tax on automobiles in April, and there are still some days before the "three guarantees" for automobiles. "Although the' three guarantees' have not arrived, now manufacturers are competing to take the initiative to play the' warranty' service card, which is undoubtedly good news for consumers." Analysts said.
Why is the "Three Guarantees" difficult to deliver?
As an important supplement to the automobile recall system, the "three guarantees" of automobiles have always been elusive. June, 2005, 5438+1October 10 was the deadline for publicizing and soliciting opinions on the "three guarantees" of automobiles in the draft Provisions on Responsibility for Repair, Replacement and Return of Household Automobile Products, but up to now, the publicized draft has not been "turned positive".
Then, why is the car "three guarantees" regulation so difficult to produce?
"Whether the' three guarantees' can be implemented not only involves the division of interests and responsibilities between manufacturers and distributors, but also has an important relationship with automobile testing standards." An industry analyst told the reporter, "At present, the number of domestic automobile appraisal agencies is small, the cost is high and the procedures are complicated. When automobile quality problems occur, it is difficult to ensure objectivity and fairness if the production enterprises detect and identify themselves. At this time, an objective third-party appraisal is needed. Whether the inspection organization is authoritative and objective, and whether the inspection standards are scientific and thorough will directly determine whether the' three guarantees' can be effectively implemented. "
The analyst said that the current automobile consumption environment in China also determines that the automobile market is still dominated by enterprises, which makes it easy for manufacturers to have a certain inclination in product standard selection and policy formulation. In the United States, where consumers control the market, the automobile guarantee use law (that is, the "three guarantees"), commonly known as the "lemon law", requires automobile manufacturers to replace new cars for users during the 30-day warranty period, or return the car purchase money to consumers and recover the defective cars, and report the return facts to the local vehicle management department. These requirements are more beneficial to consumers than the "three guarantees" of China automobile industry.
"Not only that, the procedures for returning cars are complicated, and the entry, exit and punishment mechanisms of automobile manufacturers are immature, which are all reasons for the dystocia of' Three Guarantees'." Analysts said.
"Three guarantees" are ready to come out.
"In addition to extending the recall scope of defective automobile products to M2 and M3 automobiles, the General Administration of Quality Supervision, Inspection and Quarantine will also issue the' three guarantees' regulations for automobiles." At the first China Automobile Industry Development Environment (International) Forum held recently, Han Yi, Deputy Director of the Quality Department of the General Administration of Quality Supervision, Inspection and Quarantine, described the recent work arrangements of the General Administration of Quality Supervision, Inspection and Quarantine to reporters.
According to Han Yi, since February 2004, the General Administration of Quality Supervision, Inspection and Quarantine has received nearly 800 suggestions from automobile consumers and automobile manufacturers on the "three guarantees" of automobile maintenance. According to these opinions, the management center has revised the "three guarantees" regulations many times. According to well-informed sources, the "three guarantees" of automobiles have now entered the stage of coordination and final discussion among all parties. It is expected to be implemented this year, and it is expected to be introduced in the first half of this year at the earliest.
According to the data of China Consumers Association, the National Consumers Association accepted 39 19 complaints from automobile consumers in 2002, 565 1 complaint in 2003, 7,438 complaints in 2004 and 6,698 complaints in 2005. In the first three years, automobile complaints showed an upward trend year by year, and in 2005, automobile consumption complaints declined slightly.
Wu, deputy secretary-general of China Consumers Association, told the reporter that the purchase of cars by consumers is only the beginning of the whole consumption process, and the consumption activities in the process of daily use, maintenance and maintenance are the main contents of automobile consumption. In consumer complaints, there are many problems with after-sales service and parts quality. There are also some companies that blindly launch their own vehicles and then announce their withdrawal from the automobile market. However, after delisting, vehicles lose their service guarantee, do not respect consumers' rights and interests, harm consumers' interests, trigger many group complaints, intensify consumption contradictions, which is not conducive to building a harmonious society and the automobile consumption environment is not optimistic. Therefore, it is imperative to formulate the "three guarantees" of automobiles, and it is ready to come out.
Service disputes heat up "three guarantees" are introduced.
It is reported that after the publication of the draft, some clauses in the revised draft further weaken the rights and interests of consumers, and the requirements for manufacturers and distributors in the "three guarantees" clause may not be very strict. However, the reporter noted that before the introduction of the "Three Guarantees", manufacturers are now playing "service cards" to increase their chips in quality and service cost.
"China Business News" recently learned from Goodyear Tire (China) Company that the service concept of "quality assurance" in the traditional retail industry was introduced into the tire industry for the first time. On March 10, Goodyear announced that it would launch the "Triple Warranty Service Commitment" in more than 500 Guodian brand retail stores in 2 18 cities nationwide, promising to replace new tires if they are not satisfied within two weeks. Michelin Tire Company's Warriors brand also released the upgrade service of "Warriors Raiders 24-hour free rescue". Anyone who buys Warrior radial tires in designated retail stores will be given a "Warrior Raiders Rescue Card" and can enjoy free replacement of spare tires or trailers around the clock within two years.
At the same time, FAW Mazda, Beijing Hyundai, Shuanghuan Automobile, Huatai Hyundai and other vehicle manufacturers also launched the "3 15" special service this year. The industry believes that manufacturers are now competing to take the initiative to play the' quality assurance' service card, which is undoubtedly good news for consumers.
The "Three Guarantees" policy of automobile, namely "Provisions on Responsibility for Repair, Replacement and Return of Household Automobile Products (Draft)", stipulates that the "Three Guarantees" validity period of automobile products includes the "Three Guarantees" validity period of the whole vehicle and the "Three Guarantees" validity period of the main assembly, system and wearing parts. The "three guarantees" of the whole vehicle are valid for 2 years or 40,000 kilometers, whichever comes first; The "three guarantees" of the main assembly and system are valid for 3 years or 60,000 kilometers, whichever comes first.
Within 30 days after the automobile products are sold, if serious safety failures such as frame cracking, brake system failure, steering system failure and fuel leakage occur due to product quality problems, or parts such as transmission and engine need to be repaired or replaced, consumers can choose to return them, replace them or repair them.