My original article. No reprinting
A shining red star in an unknown position
- Comrade XXX, an advanced party member of the Talent Center
Comrade XXX joined xxx in 2002 and worked in the archives management position More than 8 years. As a member of the Communist Party of China, she worked together with her colleagues to overcome the inconvenience caused by a heavy workload and a small number of staff. She has been sticking to this arduous, boring, difficult and obscure position, with a high degree of responsibility Treat every job with attitude, and infect every customer with a warm and sincere heart.
Personnel file management and reception is a basic work of the company's human resources services. On the one hand, because of its seriousness, it requires that every file and material transfer must be carefully reviewed and the procedures are complete; On the one hand, due to differences in personnel transfer procedures among regions, systems, and units, reception work often faces various contradictions and conflicts. Faced with these differences and problems at work, Comrade XXX always explains to clients patiently and meticulously, trying every means to solve the problems, so that some difficult social contradictions can be digested in his consulting services.
An old couple once came to the center to handle retirement procedures. Since they had a dispute with their work unit in 1986, they continued to appeal and the problem was never resolved. While communicating with the original unit, the employment agency, and the street, Comrade XXX repeatedly and patiently explained to the two elders. A month later, the old comrade finally got his pension. Their original suspicion and dissatisfaction with Comrade XXX turned into gratitude, and they even sent letters of praise. In this way, Comrade XXX used his enthusiasm and sense of responsibility to resolve customers' grievances and suspicions, and won their understanding and trust.
There is no trivial matter for the masses. A phone call, a complaint, or an anxious look will all be taken seriously by Comrade XXX. After learning that the files had been transferred, a person who handled residence transfer excitedly came to go through the settlement procedures, but the trip was in vain because the "Registration Form for Declaring Permanent Household Registration" was not stamped. This was originally caused by the customer not reading the notice carefully, but Comrade XXX took the customer's complaints and anxiety to heart. In the future, Comrade XXX will remind you in every phone call to consult the file: If there is a "declaration of permanent household registration form" ”, please come back after stamping. Once, when it was time to get off work, Comrade XXX was sorting out materials and called to inquire about matters related to working in Hong Kong. When Comrade XXX informed him of the relevant procedures, the other party said it was inconvenient to remember and would call again later. Everyone else had gotten off work, and only Comrade XXX was quiet on the second floor. It wasn't until after six o'clock that the other party called and said that he was busy and forgot. For convenience, I'm sorry to delay Comrade XXX from work. She said understandingly: It's okay. If you need, you can call me on my mobile phone when you get home.
Comrade XXX will not boil the water to the maximum. He will never use two pieces of paper to wipe his hands. Comrade XXX will pick up the debris on the ground casually. At work, discarded papers, file bags, and express bags will not contain personal information. In addition to being shredded, all the paper will be recycled by Comrade XXX. The concepts of energy saving, low carbon and environmental protection have evolved into habits. Comrade XXX knows that this is what every citizen should do, not to mention that Comrade XXX is a party member. The densely packed memo sheet on the desktop records the various needs of customers and Comrade XXX’s responses. Many of the service procedures and notices that he collects carefully are specially prepared for various inquiries from customers. For this reason, Comrade XXX is nicknamed "General Manager" by his colleagues.
Comrade XXX has always considered himself a person with a strong sense of time, but colleagues often say that Comrade XXX has no sense of time. During the lunch break, others are taking a rest, but Comrade XXX always has endless things to do. He always answers the phone and receives people patiently when they come for business or consultation. As long as someone comes to do things, Comrade XXX cannot rest peacefully.
No matter how big or small the customer's needs are, as long as the customer needs it. We provide customer service regardless of work hours or get off work hours, as long as the customer needs it. Serving the people wholeheartedly has always been the principle for Comrade XXX to conduct himself.
Although I am middle-aged, older and younger, the dual pressures of work and housework have not stopped me from moving forward. When we see the continuous changes in the concept of employment, the number of people moving across provinces and cities is increasing year by year. Many people are faced with various personal interests issues such as household registration, files, social security and organizational relationships; When I was eager to get professional guidance on the application procedures, I took the initiative to sign up for the "Career Planner" training organized by the City's Urgent Talent Office, and successively obtained the titles of "Career Planner", "Talent Intermediary", "Human Resources Manager", etc. qualifications. As a result, the telephone number in the archives office has also become a consultation hotline for mobile talents. Many people come here to ask various questions after being introduced or recommended.
When I see that the knowledge I have learned meets the personalized needs of some customers and adds a lot of added value to my services, I also get a lot of inner satisfaction.
Comrade XXX has been rated as an advanced worker in the center every year, a civilized post for women in the city, and ranked first in external customer satisfaction for two consecutive years... Faced with honors, she always said modestly: " I really can't think of anything worthy of praise. I'm busy, but I'm doing an ordinary job. As a party member, I only ask that I practice my purpose of serving the people wholeheartedly and have a clear conscience.
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