In the national civil servant interview, the structured interview of the national tax system is basically the basic structured basic theory plus some professional special knowledge. The questions involved are still emergency response, interpersonal communication, situation simulation, planning, organization and coordination, and comprehensive analysis. Therefore, if you want to get better results in the national tax interview, you need to master the basic structured interview form and be familiar with the theoretical basis. In addition, you need enough knowledge reserves to give yourself extra points and enrich your interview content. It is concluded that the national tax interview preparation should have a professional plan.

First, the tax service hall emergency handling

1) Tax Order Category:

1) personnel congestion; (2) Tax disputes of tax hall personnel; (3) security problems such as theft in the hall.

2) System fault class:

Troubleshooting → explanation → business handling, first acceptance and then handling → short-term elimination → if it cannot be eliminated in a short time, start artificial emergency service.

3) Tax-related public opinion:

Respond in time → investigate the facts → announce the processing results → continuously improve.

Second, the convenient tax system

1) Two-dimensional code for one-time notification, informing all questions and materials to be prepared for tax.

2) First-inquiry responsibility system: be responsible for what taxpayers do to the end, and ensure that taxpayers are listened to, confused and solved, and things are done. First ask the responsible person: it needs to be handled within a limited time within its own duties, effectively guide outside its own duties, and help must be provided for requests outside the scope of the tax authorities.

3) Public commitment to reply within a limited time: to ensure that taxpayers' consultation questions can be answered quickly and accurately.

4) Tax guide service: tax guide desk, tax guide, responsibilities: guide consultation.

5) Delay service, reservation service and reminder service

6)24-hour self-service tax payment: the concept of "internet plus"

7) Free form filling service

8) Common operation in the same city: breaking territorial restrictions.

9) The principle of emergency handling, special handling, first handling and then reviewing.

10) One-stop taxation: cooperation between the state and the land, entering a house and doing two things.

1 1) Enhance the function of 12366 service hotline to further enrich and expand.

Third, hot words look at taxation

1) National tax and local tax cooperation will not be merged.

2) Supply side reform

3) Death tax rate/corporate tax

4) Craftsmanship

5) Belt and Road Initiative

6) Green tax

Fourth, tax law publicity

Clarity: propaganda purpose → content → theme → object → method → publicity normalization.

V. Taxpayer Satisfaction Survey

Clarity: investigation content → investigation object (enterprises that have increased their business, general and small scale) → methods and means.

Six, the tax department work purpose (for the country to gather wealth, tax for the people)

"Dual-core" of Tax Administration and Tax Service: Differences, Connections and Dual-core Goals

Seven, tax professional special knowledge and vocabulary.

Tax meaning: mandatory, fixed, free and refundable.

The basic functions of taxation: financial function, regulation function and supervision function.

Tax vocabulary: people (taxpayers/negative taxpayers), enterprises, systems, laws, regulation, etc.

On the whole, many of the professional knowledge inspected by the tax authorities are only simple common sense to a large extent. Chinese public education experts believe that as long as we can grasp some common knowledge points in the process of answering questions and then slightly modify them at an appropriate time, we will add points to our interview and form a great advantage invisibly.