After-sales service commitment 1 1. The returned products require complete external packaging and accessories, saying
Our company makes the following commitments to product quality and after-sales service:
1, our company guarantees to provide products that meet the requirements of GB/T 21kloc-0/49-20xx standard.
2. The Company guarantees that the goods are brand-new, unused, and made of the latest and mature technologies, processes and best materials of the manufacturer, and fully meet the quality, specifications and performance requirements stipulated in the contract.
3. Our company provides detailed services in all aspects. We provide the purchasing budget and material ordering table, and conduct pre-disclosure, training and guidance during construction. If the construction party needs it, we can arrange professional and technical personnel to the site to guide the construction.
4. Our company guarantees that the goods provided will have satisfactory performance within its service life of 50 years after correct installation, normal operation and maintenance.
Service tenet: "service is no small matter" is the service tenet of our company, and "user-centered" means that everything is for the sake of users, corresponding solutions are worked out around their practical difficulties, and the company's overall strength is used to help users solve practical difficulties and provide professional and caring services for users, so that users can "buy with confidence and use comfortably".
In order to make the procurement project of safety technology and preventive equipment for Changsha Local Taxation Bureau and Inspection Bureau compound run effectively, our company promises specifically for this bidding project:
1, quality assurance: all the equipment supplied are original and brand new by the manufacturer, and fully meet the requirements of quality, specification and performance specified in the tender. We guarantee that the goods, under the conditions of correct installation, use and maintenance, will meet the requirements of the tender within its normal service life.
2. Provide necessary technical training to let users know about the equipment structure and daily basic maintenance. Equipment maintenance and replacement: during the warranty period, if there is any non-human fault in the system equipment, our company will replace and repair it for free; Provide any spare parts needed to replace the product. If the hardware of the system equipment is damaged outside the warranty period, only the cost will be charged if it needs to be replaced; Spare parts of all equipment are maintained for life, and only appropriate materials are charged.
3. After-sales service hotline response: provide 7×24 hours of technical support service, make a substantive response within half an hour, arrive at the scene to communicate and understand with customers within 2 hours, and repair the faulty equipment in time.
4. As the products provided by our company are all complete sets of equipment of major brands, if such brand equipment fails, the price of accessories is determined by the after-sales service center of each brand manufacturer, and there is no quotation in the market, so the supply price list of accessories is not provided.
5. To obtain the following services according to the invoice and warranty card requirements:
(1) If the products purchased by consumers have performance failures listed in the Three Guarantees Regulations within 7 days from the date of sale, consumers can request repair, replacement or return.
(2) If the products purchased by consumers have performance failures listed in the Three Guarantees Regulations within the 8th to 5th day from the date of sale, consumers can request repair or replacement.
(3) If the products purchased by consumers appear in the "Three Guarantees Service" detailed rules listed in the "Three Guarantees Regulations": according to the "Three Guarantees Regulations", consumers may break down within the time limit that meets the three guarantees regulations, and they still can't work normally after two repairs. With the maintenance records provided by the repairers, consumers can ask for free replacement of goods of the same model and specifications.
7. Set up the company's dedicated line service for bidding projects to provide VIP-level services.
A service Commissioner Hou Yungui
B service hotline: 073/kloc-073 1—xxxxxxxxx
Mobile phone:/kloc-0 15xxxxxxxx
C complaint telephone number: 0731—general manager of xxxxxxxxxx)
8. When the company's application software has an upgraded version, it will inform your bureau in time and provide corresponding upgrade services. When the hardware equipment of the system is updated, our company will inform users in time to provide new product information and solutions.
Commitment: xxx
Date: XX, XX, XX, XX
After-sales service commitment article 3 Our company will adhere to the spirit of high quality, high efficiency and development, take high-quality products and considerate service as the concept, and solemnly promise you openly and responsibly:
First, the entry time
1, enter the site within the time stipulated in the contract, prepare for the construction in advance, prepare the general schedule and phased schedule, and submit them to the owner for review.
2. Optimize professionals with similar engineering construction experience and form a project management team.
3. Select excellent construction teams, sign labor contracts with them according to law, pay workers' wages on time, and make commitments.
4, in strict accordance with the plan to complete the milestones, to ensure the overall progress goal, to ensure the time limit for a project.
5. Report the progress plan for next week every Friday, report the progress plan, labor plan and material mobilization plan for next month on 25th of each month, and report to the owner for final finalization after being audited by the supervisor. The plan includes detailed plans of schedule, materials, labor, equipment, funds, etc.
6, earnestly do a good job in the construction diary, record the number of each type of work on the site, the number of machine-teams using machinery, the number of materials transported to the site, and the weather situation every day, and put it in the site office for the owner to refer to.
7. Pay full attention to the owner's instructions, and the on-site management personnel shall record the owner's instructions in writing at any time and carry them out.
Second, the process handover
1, after entering the site, communicate with the structural construction party as soon as possible, coordinate with each other, and carefully and comprehensively do a good job in the handover of the previous structural engineering.
2. After each process is completed and the self-inspection is qualified, it shall be reported to the supervision department for acceptance, and the next process can be carried out only after it is qualified. Fill in the handover inspection and acceptance records and file them.
3. Strictly implement the "three inspection system" to ensure the project quality.
Third, finished product protection
1, after the construction of each working procedure is completed, pay attention to the protection of the completed project and have perfect finished product protection measures during the construction of the next working procedure.
2. Arrange special personnel to conduct inspections, so as to prevent the finished products from being damaged during construction, and the protective measures are missing, so as to improve them in time.
3, daily shift for all construction personnel finished product protection education, establish a reward and punishment system. After work every day, the finished product protector will make a comprehensive inspection. Personnel are not allowed to stay at the construction site.
Fourth, on-site service
1, actively assist the owner and relevant units to do a good job in the daily construction and management of the construction site.
2, coordinate the relationship between the subcontract, process cross, ensure the smooth and orderly construction.
3. Try to meet the reasonable requirements of the owner and relevant units. Serve with heart, be honest and trustworthy.
Fifth, quality assurance service
We guarantee the whole project for 2 years and maintain it for life. The company has set up a professional after-sales service team and resolutely implemented the service policy of "uninterrupted service 24 hours a day and 365 days without holidays". Solve the problems during the after-sales service of this project in time. When the wastewater treatment link fails, respond within half an hour after receiving the owner's failure information, and go to the site to solve the problem and deliver it to use within 1 hour.
After the warranty period, our company will continue to keep in touch with users, keep abreast of the after-sales information of our construction projects, so as to take corrective and preventive measures in time, and assign special personnel to conduct regular inspections, so that users can use them at ease.
The maintenance agreement can be renewed after the warranty expires, and only the product cost is charged. Respond within half an hour after receiving the repair call and give the corresponding solution. /kloc-within 0/hour, professionals with professional tools rushed to the scene to solve the fault.
After-sales service commitment article 4 In the process of our film and television production, we will strictly implement the relevant national laws and regulations, respect and implement your opinions, safeguard your interests, strictly control the quality of film and television production, and make it our production goal to provide you with high-quality, comprehensive, exquisite and innovative operation projects, and better promote the publicity and operation of the flagship store of Taobao Mall, the guardian of mobile cars. In all aspects of film and television production, such as planning, design, photography, photo-taking, post-production and customer service, we work closely with your company to provide full-process and all-round production services anytime and anywhere to ensure the smooth progress of all work and strive to make our due contribution to the promotion of your company's corporate culture.
Mainly responsible for content overview: responsible for online shop construction and maintenance, design and decoration, operation management, marketing and promotion, customer service, data statistics and effect evaluation, including the purchase of online shop decoration tools and activity coupons (such as group purchase, spike, current discount, poly-cost-effective, through train, diamond booth, etc.).
Overall planning and overall planning guarantee: strictly do a good job in the pre-planning design, manuscript and customer service of the project. The project leader and senior personnel strictly control all aspects to ensure the final effect and progress of film and television advertising. Plan marketing plans on holidays or other e-commerce hot marketing days or "multiple days" to ensure "theme marketing" activities at least once a month. Quality assurance during work: set up all professional staff for this project. After the marketing plan or preferential activities are determined 2
Complete the work of updating web pages and putting goods on shelves in time within days, and complete the statistical requirements of irregular related data within 3 working days.
Time guarantee in production stage: allocate enough technicians, allocate work plans according to groups, and ensure that video and publicity are completed within the planned time.
On-site deployment planning service: send senior representatives to deal with any problems during the work in time, count the sales situation of last week every Monday, determine the hot-selling and unsalable terminal models and other supporting resources according to the sales situation, and formulate the business resource demand plan for the next two weeks to ensure the smooth sales links. Provide comprehensive and meticulous on-site process tracking and solution services.
Post-video marketing promotion: After the publicity video is filmed, we will customize the exclusive post-promotion planning scheme for your company, and choose appropriate channels and comprehensive promotion methods to bring better help to corporate brand promotion and product sales.
Commitment unit (seal): legal representative of Zhongshan * * * Advertising Co., Ltd. (signature):
Date:
After-sales service commitment article 5 Our company will make a solemn commitment to you openly and responsibly in the spirit of high quality, high efficiency and development, with the concept of high-quality products and caring service:
First, the entry time
1, enter the site within the time specified in the quality and after-sales service commitment, prepare for the construction in advance, prepare the general schedule and phased schedule, and submit them to the owner for review.
2. Optimize professionals with similar engineering construction experience and form a project management team.
3. Select excellent construction teams, and sign a commitment letter on labor quality and after-sales service with them according to law, and pay workers' wages on time. The commitment letter "Model essay on after-sales service and quality commitment letter".
4, in strict accordance with the plan to complete the milestones, to ensure the overall progress goal, to ensure the time limit for a project.
5. Report the progress plan for next week every Friday, report the progress plan, labor plan and material mobilization plan for next month on 25th of each month, and report to the owner for final finalization after being audited by the supervisor. The plan includes detailed plans of schedule, materials, labor, equipment, funds, etc.
6, earnestly do a good job in the construction diary, record the number of each type of work on the site, the number of machine-teams using machinery, the number of materials transported to the site, and the weather situation every day, and put it in the site office for the owner to refer to.
7. Pay full attention to the owner's instructions, and the on-site management personnel shall record the owner's instructions in writing at any time and carry them out.
Second, the process handover
1, after entering the site, communicate with the structural construction party as soon as possible, coordinate with each other, and carefully and comprehensively do a good job in the handover of the previous structural engineering.
2. After each process is completed and the self-inspection is qualified, it shall be reported to the supervision department for acceptance, and the next process can be carried out only after it is qualified. Fill in the handover inspection and acceptance records and file them.
3. Strictly implement the "three inspection system" to ensure the project quality.
Third, finished product protection
1, after the construction of each working procedure is completed, pay attention to the protection of the completed project and have perfect finished product protection measures during the construction of the next working procedure.
2. Arrange special personnel to conduct inspections, so as to prevent the finished products from being damaged during construction, and the protective measures are missing, so as to improve them in time.
3, daily shift for all construction personnel finished product protection education, establish a reward and punishment system. After work every day, the finished product protector will make a comprehensive inspection. Personnel are not allowed to stay at the construction site.
Fourth, on-site service
1, actively assist the owner and relevant units to do a good job in the daily construction and management of the construction site.
2, coordinate the relationship between the subcontract, process cross, ensure the smooth and orderly construction.
3. Try to meet the reasonable requirements of the owner and relevant units. Serve with heart, be honest and trustworthy.
Fifth, quality assurance service
We guarantee the whole project for 2 years and maintain it for life. The company has set up a professional after-sales service team and resolutely implemented the service policy of "uninterrupted service 24 hours a day and 365 days without holidays". Solve the problems during the after-sales service of this project in time. When the wastewater treatment link fails, respond within half an hour after receiving the owner's failure information, and go to the site to solve the problem and deliver it to use within 1 hour.
After the warranty period, our company will continue to keep in touch with users, keep abreast of the after-sales information of our construction projects, so as to take corrective and preventive measures in time, and assign special personnel to conduct regular inspections, so that users can use them at ease.
The maintenance agreement can be renewed after the warranty expires, and only the product cost is charged. Respond within half an hour after receiving the repair call and give the corresponding solution. /kloc-within 0/hour, professionals with professional tools rushed to the scene to solve the fault.
After-sales service commitment article 6 Dear users:
Guangzhou Quan Yi Pump Industry Co., Ltd. specializes in producing a variety of series of single-stage, vertical centrifugal pumps, multi-stage horizontal pumps, pipeline pumps, sewage pumps, submersible pumps, vacuum pumps, all kinds of chemical pumps and stainless steel pumps, fully automatic intelligent frequency conversion water supply equipment, pipe network pressure (without negative pressure) frequency conversion water supply equipment, etc. It also cooperates with many companies to customize various pumps, especially imported pump accessories (impeller, pump body, mechanical seal, etc.).
To thank you for using the pump of Guangzhou Quan Yi Pump Industry Co., Ltd., we will do our best to provide perfect and high-quality after-sales service, and provide consulting and technical services for a long time. To this end, we have formulated the following service measures.
I. Services of the Company
During or outside the warranty period, if the equipment breaks down, the manufacturer will arrive at the scene to deal with it within 8 hours after receiving the notice, 24 hours in Guangdong Province and 48 hours outside the province. If there is an emergency involving safety, we will send someone to deal with it immediately after receiving the notice.
Second, the technical service content:
1, provide technical professional guidance and technical consultation for users.
2, organize engineering and technical service personnel to carry out regular follow-up service.
3. Be responsible for the installation technical guidance of the user's construction, and provide the user with the technical guidance and usage of the unit after the completion.
Third, the warranty service:
1. All pumps purchased by our company shall be guaranteed for one year from the date of project acceptance (or as agreed in the contract) from the date of completion of installation and commissioning. The whole system is maintained free of charge during the warranty period. Free on-site maintenance and debugging services can be provided during the warranty period.
2. According to our company's after-sales commitment, during the warranty period from the date of installation and operation, if the water pump has quality problems, we will implement free warranty service. If there are problems after the warranty period, the company will provide technical support and only charge the cost of replacing materials and labor.
3. Users can report to the company's technical service center by telephone or fax, and can consult on the service hotline to eliminate the fault. If the fault still cannot be eliminated, and the user agrees on the time and place, our company will send technical service personnel to provide services to eliminate the fault and make the user's equipment return to normal work.
In case of the following reasons, our company will provide paid maintenance and only charge the material cost:
1, damage due to irresistible natural phenomena;
2. Failure or damage caused by improper human operation;
Iv. In addition, if it is otherwise clearly stipulated by applicable national laws and regulations, the Company will comply with relevant laws and regulations.
Five, maintenance, complaint telephone