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Materials on advanced deeds of the China Insurance Regulatory Commission’s disciplinary inspection and supervision

1. Do a good job in disciplinary inspection and supervision work

In 2009, under the guidance of the Provincial Company Discipline Inspection Commission and directly affiliated departments, and under the correct leadership of the Municipal Company Party Committee, the disciplinary inspection and supervision work closely focused on In the company's central work, we have done a good job in anti-corruption and integrity work, actively prevented business risks, and made positive contributions to promoting the company's scientific development.

(1) Conscientiously do a good job in building party style and clean government

1. Convey and implement the spirit of the province’s disciplinary inspection and supervision work conference. In order to implement the spirit of the province's disciplinary inspection and supervision work conference, the report analyzes the new situation and many challenges faced by the current anti-corruption and integrity construction, and clearly points out: As the company actively explores the path of characteristic development, the current main tasks of disciplinary inspection and supervision work are: The task is not only to carry out the important task of anti-corruption and building a clean and honest party, but also to shoulder the important task of risk prevention of internal control and compliance, anti-money laundering, inspection of key positions and sales supervision of the three development channels. "Strengthening management and preventing risks" has been It has become an important issue in company operation and management. The convening of this meeting has highly unified the thinking of all departments at all levels to do a good job in building a clean government, building a work style, and preventing risks, and further enhanced the awareness of leaders at all levels in building a good party style and clean government, building a work style, and preventing risks. The understanding of the importance of prevention work has laid a solid foundation for the solid and effective implementation of party style and clean government, industry style, and risk prevention throughout the year.

2. Conscientiously implement the quantitative assessment of party style and clean government. First, the Municipal Company Party Committee closely combined with the actual situation of the company system and timely formulated the "Implementation Plan for Quantitative Assessment of Party Style and Clean Government Construction"; second, signed a letter of responsibility. The secretary of the party committee of the company signed the "Responsibility Letter for Party Style and Integrity Industry Style Risk Prevention" with the deputy general managers, department managers, and members of the general manager's office respectively with the department managers in charge at three levels; the third was to hold a situation analysis meeting. A comprehensive analysis of the current status and situation of the party's work style and clean government construction was conducted, affirming the work done by the Discipline Inspection Commission, and pointing out existing deficiencies; fourth, the inspection and acceptance of the party's work style and clean government construction work. Three tasks, including the quantitative responsibility system assessment of party style and clean government at grass-roots units, have been inspected and accepted annually.

(2) Do a solid job in educational activities on the theme of preventing business risks

(3) Conscientiously do a good job in performance monitoring

According to the "China Life Insurance Co., Ltd. Effectiveness monitoring was carried out in accordance with the arrangements for the "Effectiveness Monitoring Implementation Plan". The supervision content includes the implementation of case and risk prevention work, the implementation of special management work to prevent fund-raising fraud cases, standardized employment conditions, and the handling of problem cases discovered during return visits.

The supervised units attach great importance to all aspects of performance supervision, and have arrangements and implementation in case and risk prevention work and special management work to prevent fund-raising fraud cases; in terms of labor and employment, they have There are situations such as overstaffing and unauthorized addition of labor dispatch personnel; violations in sales will be dealt with accordingly according to regulations. The efficiency inspection team carefully sorted out the problems found during the inspection, analyzed the causes of the problems, put forward targeted rectification suggestions, and issued rectification proposals to the inspected company. Through this performance monitoring, while completing the set work tasks, it also played a great role in refining the work links of the monitored unit, enhancing the awareness of work track retention, and improving the level of legal and compliance operations.

(4) Continue to do a good job in the implementation of the responsibility system for root causes and source control

The implementation of the system's responsibility system for root causes and source control was inspected and accepted. Generally speaking, all departments, agencies and departments have implemented various regulations and measures well. However, there are also deficiencies and problems that need improvement. The main ones are: first, some unit and department leaders do not pay enough attention and have biased understanding; second, the archives and information are not fully filed. Based on the problems and deficiencies discovered during the inspection and acceptance, and in accordance with the provisions of the Municipal Company's "Interim Measures", the inspection team put forward rectification requirements within a time limit on the spot.

(5) Do a good job in case prevention work

In accordance with the requirements of the head office's "Interim Provisions on the Responsibility System for Case Prevention Work", our company timely formulated the "2009 Case Prevention Responsibility System" at the beginning of the year "Work Prevention Measures and Work Goals", and put forward the goals of annual case prevention work; second, strictly implement the regulations in accordance with regulations; third, hold reporting meetings and case situation analysis meetings on time; fourth, conduct annual inspections of case prevention work at grassroots companies .

(6) Do a good job in system implementation

First, implement the party style and clean government talk system. The company's Discipline Inspection Commission took advantage of the opportunity of convening the Party Committee's Democratic Life Meeting to issue notices twice to extensively solicit employees' opinions and suggestions (3 suggestions were obtained), promptly provided feedback to the Party Committee and carefully studied and implemented it; thirdly, the company's system Party Committee members and Performance reporting and integrity work for middle-level cadres.

(7) Carefully deploy and do a good job in work style construction

Last year, the work style construction mainly did the following work: First, take the initiative to welcome the provincial work style office and guarantee Supervise the bureau’s research work.

At the beginning of the year, in view of the current situation that the insurance industry is lagging behind in business ethics evaluation, we carefully analyzed and found the reasons from subjective and objective perspectives, and made it clear that we will focus on the following work this year: First, continue to do a good job with "Integrity, I am the first" as the center. Thematic education, professional ethics education and strict legal compliance education, including various education and training as the main content of the morning meeting, are constantly pursued; secondly, we further strengthen the service awareness, effectively implement the "first question responsibility system", and strengthen the strength of each teller Provide one-stop service to customers' business needs and use this as the main evaluation indicator for tellers; third, continue to increase the intensity of punishment for daily management and general violations, and impose penalties in strict accordance with regulations; second, revise five articles based on actual conditions Service commitments were reported to the Municipal Work Style Office in a timely manner; second, a symposium on work style construction was held in a timely manner, and 15 key figures from all walks of life were hired as company work style construction supervisors to solicit opinions extensively; third, strict implementation of prescribed actions was carried out; Seventh, strengthen supervision, rewards and punishments, and public relations. In response to the current situation of declining mass satisfaction in the past six months and the notification requirements of the provincial company, our company's party committee attaches great importance to it. It has issued documents three times to put forward strict requirements and reward and punishment measures, and has separately sent grassroots supervision to strive to achieve higher satisfaction. Spend.

(8) Complete other specific tasks on time.

First, the company completed the solicitation of opinions and suggestions on the five rules and regulations required by the provincial company on time, including the "Provisions on Employees' Violations of Violations and Disciplines". In accordance with the requirements of the Provincial Company Supervision Department, the "5 Regulations" were issued in a timely manner to solicit opinions and 12 suggestions, and a report soliciting opinions and suggestions was written to the provincial company in a timely manner; second, the disciplinary inspection and supervision petition work was reported to the provincial company on a monthly basis. Third, in accordance with the requirements of the provincial company, the municipal company's "stability maintenance" work plan was drafted in a timely manner, submitted, and issued for implementation. There have been no unstable incidents in the company over the past year; fourth, the construction of the supervisory team has been strengthened, and all seven party branches (companies) in the city's system have selected part-time disciplinary inspection inspectors.

2. Sales inspection work is proactively put in place

The company's system sales inspection work closely focuses on promoting the overall situation of sustainable, healthy and stable business development, is based on the long-term, pays close attention to basic management, and strengthens The ability to control the sales behavior of insurance sales personnel has effectively controlled and resolved the risk of violation.

(1) Organize and improve the construction of the sales inspection team

Faced with the current situation of high risk levels in grassroots companies and weak prevention and control efforts, our company re-selected 11 grassroots department inspectors at the beginning of the year As a member of the staff, the job responsibilities have been clarified, and the sales inspection work under the jurisdiction of the city company has been coordinated with the sales inspection post of the city company. In order to further improve the quality and level of grassroots sales inspection work, the information submission system, the application operation of the three major systems, and the company's relevant document regulations were explained in a simple and easy-to-understand manner to help the inspectors understand and become familiar with the daily work content as soon as possible, so that they can better Carry out work in a standardized and orderly manner.

(2) Promote the implementation of work and effectively prevent risks

In the context of rapid business development, honest service is particularly important. Our company will adhere to legal compliance operations and strengthen marketing We focus on the professional ethics education of employees and effectively prevent and resolve moral risks in the marketing team, vigorously promote the implementation of various management and control tasks, and strive to minimize the existing risks of marketers.

1. Formulate practical punishment measures

The first is the assessment of the unit. It is clarified that sales personnel who violate regulations discovered through return visits will be scored on a case-by-case basis and included in the unit's annual performance appraisal indicators for assessment. The second is the punishment of violations by sales personnel in various channels (bank agents, self-operated). Punishment measures have been formulated for 11 common violations, including signing on behalf of the insurance policy, signing on behalf of the return receipt, failing to complete the signature procedures after signing on behalf of the agent, not submitting the payment to the company in a timely manner after charging, and not charging in a timely manner resulting in the invalidation of the policy. The third is punishment for postal agency (group insurance group) business violations. It stipulates that any postal agency (group insurance group) business that violates regulations and the above-mentioned violations occur will be punished in accordance with the "Penalty Regulations on Violations of Sales Personnel in Various Channels (Bank Agents, Self-operated)".

2. Deal with various violations in a timely manner

Verify and confirm behaviors such as signing on behalf of others and withholding premiums found during customer service visits every month, and respond accordingly to violations that are indeed violations. Penalties will be imposed and the offending salespersons will be notified as appropriate. We should conscientiously operate and manage the marketer risk warning system, carefully analyze and handle problems in the system that are not operating normally or in use in a timely manner, and promptly track down suspicious problems discovered through system warning data to eliminate potential risks.

3. Do a good job in special inspections

There are two special inspections: one is to check the business of the top ten salesmen in the first year of premiums, and the other is to check the intermediary business Conduct self-examination and self-correction on violations of laws and regulations. Through special inspections, existing problems will be rectified in a timely manner and corresponding safeguards will be formulated to effectively prevent risks.

4. Carry out the special activity of "Integrity, Me First"

Actively planned and carefully deployed, and carried out a series of activities. First, make full use of the media to launch a propaganda offensive. Let customers and the public better understand the company's business philosophy and service awareness of "standardized operations and honest services". The second is to pay close attention to quality education and eliminate violations. With the theme of "Compliance with Ethics and Preventing Risks", a special training was conducted for all sales staff at the marketing headquarters to address violations that are likely to occur during the exhibition process.

Professional ethics training is provided to sales staff and new employees to ensure that all employees comply with laws and regulations and sell legally. The third is the implementation of special inspection plans. In order to better carry out the educational activities with the theme of "Integrity, Me First", an inspection team led by the Supervision Department and composed of the Personal Insurance Sales Department and Counter A was established to promptly supervise the rectification of self-detected problems and strengthen the supervision of marketers. Education and training to create a good atmosphere of honesty, trustworthiness and standardized business development. The fourth is to organize integrity and compliance examinations. The fifth is to carry out the "9.16 Integrity and Compliance Day" activities. September 16th is China Life’s first Integrity and Compliance Day, which made everyone deeply feel the thoughtfulness and benefits, and felt that China Life’s honest services are around everyone.

(3) Strengthen professional ethics education and promote business development

In the current fierce competition in the life insurance market, the key to how to promote fast and good business development is to have a Support a sales team with high quality, good reputation and strong business development capabilities. Strengthening the integrity of the entire sales team and improving the overall quality of the team have become the key to ensuring the healthy and stable development of the business. In line with the purpose of giving priority to prevention, improving the quality of the team, and further enhancing the competitiveness of sales channels, the inspection department actively organized and carried out professional ethics and integrity education for marketers. In particular, the "Integrity, Me First" campaign that has been carried out takes the daily education of marketers as the basic work, and achieves implementation, tracking, and inspection. Through the above-mentioned large-scale and meticulous work and educational activities, the ideological understanding of the sales staff has been improved, and the importance of honest business development has been effectively curbed from the source. The sales inspection work won the third place in the provincial company's annual performance appraisal.

Comrades, in the past year, under the correct leadership of the superior company’s Discipline Inspection Commission and the municipal company’s party committee, and with the joint efforts of all supervisors, department teams, and agency directors, the company has The systematic anti-corruption, work style construction and sales inspection work have achieved certain results and made new breakthroughs. While affirming our achievements, we must also be clearly aware of the problems existing in our current work. First, the level of attention should be further strengthened. Judging from last year's inspections, the main reason for the problems is insufficient understanding of the importance of supervision, internal control and other management work, and the existence of ideas that emphasize development over compliance, emphasis on speed over risks, emphasis on efficiency over safety, and emphasis on scale over quality. . Second, the implementation of the operation-level system is not strong. At present, with strong supervision, many on-site inspections, strict accountability, and heavy financial penalties, violations at the leadership and management level are no longer a common phenomenon, but mostly occur at the operational level. Some of them are tired of coping with daily work, lack the initiative and enthusiasm for learning and training, and do not understand the relevant system requirements, which results in weak implementation of the system. The third is that some units ignore the illegal behavior of marketers. Sales inspection work has been carried out for many years, but some units ignore marketers' violations, are vague about the mission and positioning of sales inspection work, and even do not understand and support sales inspection work, believing that sales inspections hinder business development. If small problems are not corrected, they will lead to big mistakes. The fund-raising fraud case of Liu Xiaoman in Chenzhou, Hunan should always sound the alarm for us. Fourth, it cannot meet the company's risk management needs. The level of risk prevention and control is essentially a test and reflection of the company's operational management capabilities, business development and basic management. As supervision becomes increasingly strict, our managers' risk awareness should become stronger and stronger. However, some companies and comrades are accustomed to focusing on preventing business risks and focusing on various inspections and audits, instead of focusing on the company's process management, system construction, etc. This aspect of work is regarded as an intrinsic need of company management. As a result, our work may meet compliance requirements on the surface, but it cannot meet the company's internal risk management needs. Fifth, we must continue to work hard to build business ethics.

Part Two: Main Work in 2010

1. Discipline Inspection and Supervision Work

The guiding ideology of the systematic discipline inspection and supervision work is: based on Deng Xiaoping Theory and the "Three Guided by the important thought of "Representative" and guided by the Scientific Outlook on Development, we will thoroughly implement the spirit of the Fourth Plenary Session of the 17th CPC Central Committee, follow the work arrangements of the Central Commission for Discipline Inspection and the higher-level Party committees and Commission for Discipline Inspection, focus on the company's central work, and insist on treating both the symptoms and root causes and comprehensive management. , pay attention to both punishment and prevention, and focus on prevention, conscientiously perform the dual functions of anti-corruption and risk prevention, and provide a strong guarantee for the company's reform and development.

The main tasks of system discipline inspection and supervision are:

(1) Carry out in-depth performance monitoring based on the actual situation of the system

This year’s performance monitoring should pay more attention to the integration of company operations Manage the actual situation, identify hot spots and difficult issues, and further deepen the performance monitoring work. The must-check items determined by the company's system this year are: the advancement of the document and seal management system, and the management of operating authority. In addition to completing the required inspection items established by the superior company, the municipal company will also establish other targeted monitoring items based on the actual operation and management of the system. We will formulate an implementation plan for efficiency supervision, and form a joint inspection team from various departments to implement efficiency supervision, issue supervision recommendations to the inspected units and relevant functional departments, supervise rectification, and effectively promote the implementation of the work.

(2) Pay close attention to honest work and promote anti-corruption construction

The Municipal Company Discipline Inspection Commission should further improve the leadership system and working mechanism, and actively assist the party committee to conscientiously grasp the responsibility of building a clean and honest government. We will implement the implementation plan of the punishment and prevention system of the system and the company system, actively advocate the good style of clean government and diligence, promote the honest work of leading cadres, and promote the anti-corruption construction.

1. Strictly implement the responsibility system for building party style and clean government

First, sign a letter of responsibility for building party style and clean government. This year, the municipal company will also follow last year's model. While the party committee secretary signs a letter of responsibility with the general manager in charge and the managers of each department, the general manager in charge and the managers of relevant departments will also sign a letter of responsibility at three levels. On the one hand, we should grasp the "top leaders" to implement "one position, two responsibilities", and on the other hand, we should refine and decompose the responsibilities of leaders in charge and each business channel to form a complete responsibility system. The second is to strengthen the quantitative assessment of the responsibility system for building party style and clean government. The municipal company will organize quantitative assessment of some branch companies individually or in combination with other work.

2. Conscientiously implement the supervision and inspection mechanism

First, improve and implement the reporting system for leading cadres. In order to strengthen the management and supervision of leading cadres, the company system will study and formulate a reporting system for personal matters of leading cadres, clarify the report content and reporting time limit, and form a supervision mechanism that combines special reports with daily reports; the Municipal Company Discipline Inspection Commission will conscientiously implement the reporting system, We will focus on inspecting the implementation of the reporting system by members of the leadership team at the city and county levels. If any concealment or fraud is found, we will deal with it seriously. The second is to do a good job in supervising the "three majors and one major". The Municipal Company Discipline Inspection Commission must strictly implement the "Opinions on the Implementation of Supervision and Inspection of Democratic Centralism", "Measures for the Supervision of Centralized Procurement", and relevant regulations on the selection and appointment of leading cadres, and focus on the "three important and one", that is, major decision-making, appointment and removal of important cadres, and arrangement of major projects. and strengthen supervision over the use of large amounts of funds. The third is to do a good job in supervising the salary management and job consumption of leading cadres. This year, the focus of system-wide supervision and inspection of salary management will be on team members at the prefecture and county levels. The municipal company will formulate an inspection plan for our company based on the provincial company inspection plan and deploy this work. At the same time, this year the municipal company will continue to systematically carry out self-examination of the job consumption of leading cadres according to the arrangements of the provincial company.

(3) Strengthen accountability and do a good job in case petitions

1. Resolutely investigate and handle cases of violations of regulations and disciplines

The focus of case investigation this year is: seduction and support Institutional violations such as handling fees and misappropriation of premiums. The first is to increase the direct investigation and supervision of cases by municipal companies; the second is to strictly enforce case handling procedures and disciplines; and the third is to adhere to the case analysis system and reporting system. All cases must be reported "double-reported", that is, when a case occurs, a case handling investigation report must be prepared when the case is closed, and case analysis materials must be written at the same time to analyze the causes of the case and come up with corrective measures and risk prevention countermeasures. At the same time, it is necessary to increase the intensity of case notification and give full play to the educational and warning role of investigating and handling cases.

2. Continuously improve the quality of letters and visits

We must focus on the results of external regulatory authorities and superiors, leadership instructions, real-name reports, and letters and visits that reflect specific clues to problems. Verify. Pay attention to and give full play to the role of petition verification as the main channel for finding clues in cases, and resolutely file cases for verified violations of regulations and disciplines; for general issues, we must also provide warnings and reminders through admonishment talks, reminder talks, etc. All departments and departments must pay attention to and strengthen the management of daily petition work, and report serious violations of regulations and disciplines to the municipal company in a timely manner in accordance with regulations.

3. Comprehensively strengthen accountability work

On the one hand, improve the accountability system. In accordance with the requirements of the accountability system of the China Insurance Regulatory Commission and the Discipline Inspection Commission of the group company, the head office has revised the interim regulations on the handling of violations of corporate system employees' violations of disciplines this year, and will also formulate a management accountability system for employee cases, salesperson cases, document management, seal management and administrative penalties. , and at the same time organize relevant departments to study and establish budget management accountability systems. On the other hand, strict liability. After the head office accountability system is issued, companies at all levels of the system must study and implement it and strictly implement accountability. All inspections carried out by the organization must be included in the scope of accountability, and points and penalties shall be recorded one by one in accordance with the prescribed requirements, and recorded in files. This shall be coordinated with the investigation of case responsibilities to form a complete set of strict and coherent accountability mechanisms.

(4) Strengthen the risk awareness education of grassroots managers

Every grassroots department is the front line of business management and control, and is also an area where risks are concentrated. Therefore, it is necessary to strengthen the risk management awareness of the special first-responsible persons of grassroots companies. This year, our company will focus on leading cadres at all levels and employees in key positions, organize and carry out case warning themed education, focusing on learning the "Case Selection" and the accountability system of the China Insurance Regulatory Commission, group companies, and company systems, focusing on the legal compliance of grassroots managers. We must pay close attention to standardized operation, anti-corruption education and risk knowledge training to lay an ideological foundation for the healthy development of grassroots companies.

2. Carry out regular ideological education

The Discipline Inspection Commission will strive to promote the regularization and institutionalization of ideological education. First, continue to incorporate integrity, self-discipline education and legal compliance education into the training content for grassroots company managers. The second is to fully infiltrate the educational content of honest work and honest management into all types of training at all levels, organically combine ideological education with business training, truly form a long-term mechanism for ideological education, and effectively sound the alarm.

(5) Pay attention to source governance and implement the responsibility system to address the root cause and address the source.

Implementing the responsibility system to address the root cause and address the source is an important starting point for the company’s systemic risk management and control work. The eight responsibility systems identified In terms of content, it includes the three core links of risk management and control of "people, finance and material". All departments must follow the requirements of the Interim Measures for Addressing the Root Responsibility System and pay close attention to key personnel, key positions and key risks in front-line sales and back-end management. supervision. The municipal company will inspect the implementation of the responsibility system for root causes and root causes by functional departments, and conduct spot checks on all divisions and companies. For cases that occur within the scope of responsibility and are found to have failed to fulfill the responsibilities, the management responsibilities of the relevant departments and personnel will be seriously investigated in accordance with the company's relevant regulations.

(6) Focus on key links and strengthen the governance of commercial bribery

This year, both the central government and the China Insurance Regulatory Commission have made arrangements and requirements for the governance of commercial bribery. The China Insurance Regulatory Commission will also focus on strengthening the control of intermediary businesses. supervision. All departments and departments must follow the arrangements of their superiors and in light of their own actual conditions, continue to sort out the links prone to improper transactions and derived risks of commercial bribery, and take effective measures to solve outstanding problems. The municipal company will inspect the work of each department to deal with commercial bribery in conjunction with other work.

(7) In-depth improvement of business ethics and further improve public satisfaction

Business ethics work and prevention of business risks are complementary to each other. Solving problems such as misleading sales and difficulty in claims settlement that are strongly reported by customers, and strengthening risk management and control will help maintain industry stability, promote social harmony, create a good environment for the development of the insurance industry, and thus promote business ethics construction to a new level.

At the group company’s disciplinary inspection and supervision meeting, Comrade Chen Xinquan, Secretary of the Discipline Inspection Commission of the China Insurance Regulatory Commission, put forward the requirement for China Life’s system that “the construction of business ethics must be at the forefront of the industry.” This year, we will continue to attach great importance to and deepen the work of improving work style, effectively improve public satisfaction, and strive to be the industry leader in democratic evaluation. All departments must firmly grasp the links of "service", "claim settlement", "collection and payment" and "key research", start from the basics and start with details, effectively improve service quality and achieve standard and standardized service levels. On the one hand, the municipal company will intensify inspections and conduct inspections in grassroots units through overt and covert inspections. If problems are found, they will be reported to the whole city; on the other hand, it will increase rewards and punishments and link the results of democratic evaluations with the performance of team members.

2. Sales inspection tasks

The guiding ideology of sales inspection work is: in-depth study and practice of the scientific outlook on development, and conscientiously implement the National Insurance Work Conference, China Life Work Conference and the head office The decision-making and deployment of the sales inspection work meeting is based on improving the professional quality of the team, based on the promotion of standardization construction, and based on the implementation of scientific management and control methods. It will solidly advance various key tasks, strive to consolidate the foundation of risk management and control, and enhance risk management and control capabilities for the purpose. The company's scientific development is guaranteed.

(1) Fully understand and attach great importance to sales supervision work

Currently, sales risks in various channels are becoming increasingly severe and sales disputes are increasing. This year, the provincial company formally established a sales inspection department to intensify the management and control of sales risks, which also puts forward higher requirements for municipal and county-level agencies. But our current situation is that on the one hand, the inspection team is weak. At present, each department has basically been equipped with a part-time inspector, but they allocate a small part of their time to do inspection work, which cannot ensure sufficient time and energy. This is not suitable for the current situation where the focus of inspection work is at the grassroots level. On the other hand, management does not pay enough attention to it. In some branch companies, leaders did not pay attention or support, and sales staff did not understand or cooperate, which caused a certain fear of difficulties for the sales inspection team to carry out their work. Penalties were lenient, and concealment and late reporting often occurred. To this end, the municipal company requires all departments to readjust the division of labor among the inspectors to ensure that they have sufficient time to carry out return visits and face-to-face inspections, and have the energy to carefully analyze the risks and hazards in sales behavior, so that possible risks can be effectively dealt with. control.

(2) Integrity-based, vigorously carry out the "Integrity, I am First" educational activity

This year, our company will continue to carry out the third "Integrity, I am First" education activity according to the arrangements of the provincial company. First” activity. The activity focuses on the authenticity of customer information, interception and misappropriation of premiums and other illegal activities as the focus of integrity education. Special attention is paid to the implementation of integrity courses in the integrity training and promotion training courses for new employees to ensure that all aspects of the activity are not out of shape and are effective. At the same time, we must continue to carry out the special activities of "Integrity and Compliance Day" on September 16, guide sales staff to transform the concept of integrity into daily business behavior standards, and strive to provide our customers with more high-quality, faster and more convenient insurance services.

(3) Take measures to effectively improve the professional level of sales inspectors

First, this year the provincial company will hold prefecture-level branch sales inspection training courses and county-level branch sales inspections Personnel training courses carry forward the training courses of the head office and enhance the professional skills of sales inspectors. Municipal companies should also organize special training for sales inspectors within their jurisdiction to improve the professional level of the sales inspection team, so that sales inspectors can master necessary life insurance business knowledge and economic, financial, accounting, legal and other knowledge, and be familiar with regulatory rules, management systems and business process. The second is to establish a professional qualification certification system for sales inspector positions and implement a system for sales inspectors to hold certificates for employment.

The third is to further improve the sales inspection work evaluation mechanism, incorporate the sales risk management and control of each department into the company's annual performance assessment, and conduct a comprehensive evaluation of the sales inspection work based on whether information is reported in a timely manner, whether risk warnings are complete, and whether case handling is appropriate.

(4) Highlight key points and carry out in-depth special inspections of illegal activities in intermediary business.

The first is to track and implement the rectification of the self-examination and self-correction work of the intermediary business in the system in 2009, and further improve the intermediary business risk management and control system; the second is to implement the requirements of the China Insurance Regulatory Commission on the special governance of illegal activities in the intermediary business, and carry out within-system Special inspections; third, focusing on key risks, carry out targeted inspections on risks such as risk investigation of terminated personnel, new risks after the implementation of non-cash collection and payment, and authenticity of customer information.

(5) Strengthen supervision and vigorously strengthen the promotion and application of sales risk management and control methods

Give full play to the supporting role of informatization in the construction of the sales risk system and vigorously strengthen the promotion and application of sales risk management and control methods . The first is to solidly implement the application of the risk early warning system. The risk early warning system is a powerful firewall for our company to prevent various risks during the business development process of individual agents. We will further strengthen the supervision and follow-up of the early warning work of each department and regularly report the operation of the system. The second is to comprehensively promote the credit evaluation system. The system will be fully rolled out throughout the system in the second quarter of this year, and all departments should make preliminary preparations.

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