Standardize polite language. First of all, if you want polite language, you should cultivate children's habits from an early age. Parents should also set an example and lead by example. Usually, communicate with children in a civilized way and don't swear. This will lead to bad children, who learn quickly. Let's take a look at the standard polite expressions.

Standardize polite expressions 1 1. How to say "Hello":

"Hello" is a greeting and greeting to show respect to others. Proper use can make both sides feel cordial and warm. When using, you should usually pay attention to the following points:

1, When customers come to this service center, they should take the initiative to say "hello" to the customers before they can speak other service terms, and don't reverse the order.

2. All departments should also form the habit of saying "hello" first when answering foreign calls or contacting each other to show initiative, enthusiasm, humility and respect for others.

When someone greets us first and says "hello", we should immediately say "hello" in return, accompanied by a smile and a nod.

4. You can also use "good morning", "good afternoon" or "good evening" according to different time. You can also add a salutation. "Hello sir" or "Hello sir".

Second, how to say "please":

Saying "please" is in itself a tribute to others. This word can be used alone or in combination with other words, which can express a clearer meaning.

1, you can use the word "please" when caring for or comforting others. Such as "please wait a moment" or come right away (at your service).

2. Use "please" when you want to wait for others' understanding. Such as "please forgive me", "please believe that we didn't do this on purpose", "please understand our relevant regulations here" and so on.

You can use the word "please" when asking the other person not to do something, such as "Please don't smoke here" and "Don't disturb".

Third, how to say "thank you"

"Thank you" is a polite expression of gratitude. To master the word "thank you", you should pay attention to the following points when using it:

1, what words and deeds should be clearly said "thank you". We need to use this polite expression when others provide us with assistance, cooperation, help or cooperation, and when customers provide us with valuable opinions or suggestions and express satisfaction and praise for the service work.

2. When you say "thank you", you should have a natural expression, smile and look at the other person. The stress of the word "thank you" should be on the first word. The pronunciation should be clear, the speech speed should be moderate, the tone should be soft, and the rhythm should not be rigid.

3. Don't use "thank you" mechanically, but make some changes according to actual needs. For example, we can say "thank you", "thank you very much", "thank you for your help", "thank you for telling me", "thank you for your compliment" and "thank you for solving this problem for us".

Fourth, how to say "I'm sorry"

"I'm sorry" is a polite expression of apology, which is usually used when I feel guilty or negligent towards others, and has the meaning of asking others to forgive me. The use of "I'm sorry" needs to be done: say it in time when you should, and don't say it when you shouldn't.

You need to say "I'm sorry" in the following situations:

1, use "I'm sorry" when you behave inappropriately, in order to get forgiveness from others, especially the clients. Such as "I'm sorry, I was wrong about you", "I'm sorry, I forgot about it, it was my negligence" and so on.

2, hope to get the understanding of the other party. Such as "sorry, please wait a moment", "sorry to keep you waiting", "sorry to bother you" and so on.

3. When it can't meet the needs of customers, such as "I'm sorry, you will bring unsafe hidden dangers" and "I'm sorry, we are studying your requirements", etc., come up with a practical plan to meet you.

4. When adhering to the principle and being polite to guests, you can use "Sorry, we have to do it according to the regulations of our company." "Sorry, we can't violate company regulations."

V. How to say "goodbye"

"Goodbye" is a farewell speech that people say when they say goodbye, which contains the will to be reluctant and hope to meet again. When using, you should master the following points:

1, say "goodbye" naturally, kindly, with a smile on your face, look at each other, don't look around, be careless, and don't be artificial.

2. In general, don't deliberately drag or slow down the sound of "goodbye", and the noise should not be too loud. You can use gestures to express it appropriately, such as shaking hands and waving your hand when the customer walks away.

3. When you say goodbye, you can say a few other words according to the situation, such as "I hope you will come again" and "I wish you a safe journey".

4. No matter whether you make or receive a phone call, you should take the initiative to say "goodbye" at the end of the call to show politeness.

Standardize polite expressions 2 1 and the basic characteristics of civilized expressions in service industry.

Civilized language in the service industry mainly refers to some established languages and their specific expressions of self-modesty and respect of service personnel in the service process. The basic characteristics include initiative, agreement and intimacy. It is usually divided into greeting terms, welcoming terms, asking for help, thanking terms, consulting terms, responding terms, appreciating terms, congratulating terms, declining terms, apologizing terms, etc.

Special note: the language of service personnel should be civilized and standardized, and no service taboos should be mentioned, such as "Hello!" "yuck!" "Didn't I tell you? Why do you still ask! " "Did you hear that? What are the long ears for?" "Hurry up if you can afford it, and leave if you can't afford it!" "What's the hurry! Didn't you see that I was busy? " "That's my attitude!" "Go away!" "How stupid!" "It's annoying!" "Don't talk nonsense!" "Stop nagging!" "There is no end!" "Do you understand!" "After work, come back tomorrow!" "If you have any questions, go to the leader!" "If you have the ability to sue, you are not afraid to sue anywhere!" Wait a minute.

Etiquette knowledge of service industry II:

First, based on ideological and theoretical construction, strengthen the education and training of party constitution and the theoretical system of Marxism-Leninism, Mao Zedong Thought and Socialism with Chinese characteristics, and Scientific Outlook on Development, solidly promote the construction of learning-oriented party organizations, educate and guide the party member and cadres in the city to unswervingly strive for the same ideal of Socialism with Chinese characteristics.

Second, with party spirit education as the core, strengthen the education and training of party history and national history, deeply understand the experience and lessons summarized by the party's resolutions on two historical issues, carry forward the party's fine traditions and work style, educate and guide party member and cadres in the city to firmly establish a correct world outlook, power outlook and career outlook, stand firm in political stance, and distinguish between right and wrong.

Third, on the basis of moral construction, educate and guide party member and cadres in the city to practice socialist core values, stress party spirit, value conduct, set an example, be a demonstrator of socialist morality, a leader of honesty and fashion, and a defender of fairness and justice, and demonstrate the personality strength of * * * producers with practical actions.

Fourth, relying on the construction of a clean and honest party style, we should strengthen anti-corruption education, guide party member cadres to maintain integrity, build a strong ideological defense line against corruption and change, and improve their ability to resist corruption risks.

Etiquette knowledge of service industry III:

1, image etiquette norms

Polite hospitality and warm service are not enough. Hotel receptionists should also pay attention to their own image etiquette norms. Men's hair should not be too long, greasy and scalp. Ladies' hair should be neatly washed and tied, and they should not wear exaggerated hair accessories. Only light and generous hair accessories should be used, and the hair should not cover the eyes or face.

Facial modification: men should not grow beards, their faces should be fresh and pleasant, and their breath should be fresh. Ladies should wear light make-up, but they should not wear too much rouge and gouache. They should only make a little modification, lightly sweep their eyebrows, lightly apply lipstick and rouge.

Body modification: no long nails, and ladies can't wear bright nail polish; Always take a bath, don't smell, and don't wear too much perfume.

2, manners and etiquette norms

The receptionist at the front desk of the hotel belongs to the hotel; Image spokesperson; Or hotel; Facade; . Therefore, the receptionist is required to sit, stand, walk and walk, be natural and keep a good mental outlook. The receptionist should pay attention to your standing posture, sitting posture, body language, eyes and smile at work; At work, always with a natural smile, showing an amiable attitude, can make guests feel easy to approach. Don't make small gestures, cover your mouth when yawning, and don't make indecent actions such as scratching, picking your nose, picking your ears and picking your teeth.

Don't show laziness, stand upright, don't shake your body, don't stand or squat on the ground against walls and cabinets, don't tilt your head, and don't make faces. Use proper words, don't offend guests, and don't need flattery. Your voice should be gentle, not too big or too small, and you should clearly express what you want to say. Always smile.

3, reception etiquette norms

When the guests come to the counter, they immediately put down the documents they are processing, greet them politely, and show their professional training, competence and ability to serve the guests.