People with high EQ don't criticize, blame others, complain or complain. In fact, complaining and blaming are both bad emotions and contagious. People with high emotional intelligence only do meaningful things, not meaningless things.
Second: enthusiasm and passion
People with high emotional intelligence maintain enthusiasm and passion for life, work and feelings. Mobilize your positive emotions and let good emotions accompany you every day. Don't let bad emotions affect your life and work.
Third: Tolerance and forbearance.
People with high emotional intelligence are tolerant and broad-minded, and your stage is as big as your heart and vision. People with high emotional intelligence don't haggle over every ounce, but have an inclusive and tolerant heart.
Fourth: communication.
People with high emotional intelligence are good at communication, good at communication, honest and sincere, and polite. Communication is a skill that needs to be learned and constantly summarized and explored in practice.
Fifth: praise others more.
People with high emotional intelligence are good at praising others, and this kind of praise is sincere from the heart. People who see the advantages of others will make faster progress, and those who always find fault with others will stand still and regress.
Sixth: Keep a good mood.
People with high emotional intelligence keep a good mood every day and get up every morning.
Give yourself a smile, encourage yourself, tell yourself that you are the best, tell yourself that you are the best, and all the friends around you like you very much.
Seventh: Good listening habits.
People with high emotional intelligence are good at listening, listening to others' words, listening carefully to what others say, listening and watching more, rather than talking to themselves. Listening is the performance of respecting others, the premise of better communication and the best communication between people.
Eighth: Have a sense of responsibility
People with high emotional intelligence dare to do things, do not shirk their responsibilities, encounter problems, analyze problems and solve them. A person who faces up to his own strengths or weaknesses and dares to take responsibility.
Ninth: make a little progress every day.
People with high emotional intelligence should make progress every day and take action from now on. Action is the guarantee of success, not just words, but actions. Make a little progress every day, and friends are more willing to help such people.
Tenth: Remember other people's names.
People with high emotional intelligence are good at remembering other people's names, and they can remember them by doing it with their heart. Remember other people's names, others will be more willing to be close to you and make friends with you, and you will have more and more friends and a good circle of friends.
How do small and medium-sized enterprises choose appropriate training forms?
Small and medium-sized enterprises almost always have such a misunderstanding on whether to carry out enterprise training: only large enterprises have the ability to do training, and it is too early to talk about training when the scale of funds for small and medium-sized enterprises has not yet formed. The mobility of employees, the effectiveness of training and the control of budget have all become the factors that SMEs consider in training, and it is precisely because of this concern that enterprises are "not interested" in training.
But in today's information iteration, I believe that almost no enterprise will question the importance of training to enterprises. In order to gain a firm foothold in the future market competition, strengthening the core competitiveness of enterprises becomes the key, and the way to improve the core competitiveness can be to strengthen the construction of talent team, improve the professional quality of employees and consolidate the strength of enterprises through training. In addition, the establishment of a sustained and stable training system can deepen employees' sense of identity and belonging to the enterprise and effectively reduce the brain drain rate. Enterprises should change the traditional concept of training and realize that training is to help enterprises "raise talents" rather than "make wedding clothes for their opponents", because employees usually leave their jobs not because they have mastered enough skills, but because enterprises cannot provide long-term training and career development space for individuals.
At present, the status quo of small and medium-sized enterprises in training mainly has the following characteristics:
1, not paying enough attention to training. Enterprises do not pay attention to training, which will make the post functions and information acceptance ability of enterprise personnel gradually out of touch with social development, and their business ability will always stay at a level, which will make it difficult to improve their performance and eventually lead to the reduction of enterprise benefits.
2. The number of participants in the training is limited. Due to the insufficient training budget and limited number of participants, the training can not benefit all employees, resulting in the training being concentrated only in some management. The time consumption and transportation cost of each training are also important factors for enterprises to consider whether to participate in the training collectively. In addition, the training cost is limited, and the cost of inviting lecturers for internal training is high, which leads to the uneven level of employees in the company, and employees cannot collectively benefit from the training opportunities of enterprises.
3. The training effect can't be achieved. Small and medium-sized enterprises often ignore the operating conditions of their own companies in training, and cannot set up training courses that are in line with their own development according to the characteristics and job requirements of employees. It seems that everyone has a form of training, but it is not suitable for everyone. Training content is a mere formality, and work performance cannot be linked.
So what kind of training should SMEs choose to be effective?
Under the wave of internet plus, online learning gradually shows its advantages of convenience, initiative and diversification. Only by owning a business school belonging to one's own enterprise, a solid teaching staff, systematic training planning and moderate training expenses can the training problem of small and medium-sized enterprises be solved most effectively.
According to the scale of the enterprise and the investment in training expenses, Yingsheng Enterprise Business School has formulated training strategies and models that are in line with the actual situation of the enterprise, and strives to make small and medium-sized enterprises that lack clear training plans and conduct less enterprise training create visible benefits in the shortest time: according to the post functions of employees, planning post system classes to help employees improve their skills and give full play to their maximum value in a short time; The front-line practice tutor think tank answers questions online according to employees' work confusion, helping enterprises to effectively solve employees' work problems; Using fragmentation time to realize training anytime and anywhere, effectively saving the time cost of enterprises and employees; Tens of thousands of dollars of courses offline, as long as more than a dozen online, a network cable can organize the whole company to train together, which really reduces the training cost of enterprises. ...
Workplace tax: how to arrange tax payment reasonably
There are many preferential tax policies in our current tax laws and regulations. If we can master these policies, we can avoid taxes reasonably, increase real income and better safeguard our own interests.
Professor Yu Wensheng is a senior accountant. At present, he is the only one among Chinese accounting firms and tax agents who has won this honor. He mentioned in the online video course "Intelligent Arrangement of Workplace Tax" that we are obliged to pay various taxes in accordance with national laws and regulations. At the same time, we also have the right to make reasonable and legal arrangements for our own tax payment, so as to achieve the effect of saving tax costs.
What wages and salaries do we need to pay personal income tax? Wages and salaries are the income obtained by an individual because of his position or post, which mainly includes the following items: wages and salaries, bonuses, year-end bonuses, labor dividends, allowances, subsidies and other income related to his position or post.
Everyone thinks: my income is not very high, but I pay a lot of taxes. It can be said that China's tax burden is really too heavy, which is recognized. Forbes released the global tax misery index, and China ranked second, second only to French.
Professor Yu Wensheng told us that in fact, in the process of paying taxes, we sometimes go into a misunderstanding. We paid taxes when we shouldn't. We could have chosen to pay less taxes, but we had no choice. It is precisely because there is no reasonable and legal arrangement for tax saving that the tax is overpaid. After that, how can we avoid detours and pay less wages and salaries tax? Professor Yu Wensheng explained three principles of tax saving on wages and salaries in the workplace, three skills of tax saving on salary income in the workplace, and tax saving measures for personal transfer and gift of real estate.
At present, wages and salaries are taxed at an excessive progressive tax rate, with the highest tax rate being 45% and the lowest being 3%. Our personal income tax exemption is 3500 yuan. In other words, if our current wage income exceeds 3500 yuan, then we will be taxed.
Customer service etiquette training: introduction to customer service etiquette norms
These sexual problems are often exposed in unannounced visits by customer service staff: not paying attention to details; Insufficient service awareness, unable to pay attention to customer feelings, and unclear what factors affect customer feelings; I don't realize the importance of a good professional state, and I don't know how to achieve professional gfd, professional attitude, professional expression, professional language, and how to bring the best service etiquette to customers.
In view of these problems, Mr. Jiang Hua made an in-depth analysis in my video course. Combining theoretical explanations with practical cases, we can guide students to design scenes according to the actual work characteristics in class, emphasize the enterprise operability and personal applicability of the course content, and shape the professional image of customer service personnel.
Through the study of this course, students can master the etiquette norms and standards of customer service; Fully learn the systematic knowledge of customer service; Quickly improve the service awareness and etiquette level of customer service personnel. By improving customer satisfaction, corporate image and competitiveness can be enhanced.
How to improve service quality? The construction strategy of enterprise service culture is helpful to build a professional team.
We have entered the service economy era of "everyone is a waiter, everyone is a service industry, every link is a service chain, everyone is a cultural person, and there is a cultural atmosphere everywhere"! As the person in charge of the enterprise, as the customer service management, and as the middle and high level who is committed to improving management efficiency, have you been exploring these bottlenecks, difficulties and hot spots?
Why is it difficult for many enterprises to be strong, long and comfortable?
Why is the economic contribution high but the internal and external relations are not harmonious?
Why do leaders emphasize loyalty and dedication, but employees are still far behind?
How to stimulate the dynamic vitality of service and make employees satisfied with their own feelings and intelligent brand service?
How to turn employees from "professional killers" into service stars favored by customers?
How to improve the internal service quality and overall service efficiency?
The golden key to solve these problems lies in strengthening cultural consciousness and building a harmonious corporate culture! Create a highly professional service team, focus on improving service quality and efficiency, improve brand affinity and appeal, and contribute to cultural services. In the online video course "Building Service Culture and Improving Service Quality", Mr. Chen presented the whole service system from the perspectives of cultural thinking, cultural awareness, service culture, service awareness, service genes, service ability, service science, service mode, service mechanism and service brand. Help enterprises solve the lack of culture and numbness, and build a cultural, service-oriented, intelligent, healthy, happy and dignified enterprise.
Service management training: learn service blueprint design to visualize customer service.
Do you often feel this way:
We have done a lot of work for our customers, but it seems that customers just can't see it and don't appreciate it.
The needs of customers are really elusive, and nothing we can do seems to satisfy them.
It is impossible for our grassroots service personnel to serve customers wholeheartedly.
At the same time, customers are easily "lost" in the process of receiving services and feel that no one knows what they really need. In order for service enterprises to understand the essence of service process, it is necessary to draw a flow chart for each part of this process step by step, which is the service blueprint.
In the online video course of "Visual Customer Service", Mr. Wang Xinzhang will provide satisfactory answers. This paper points out the characteristics of service operation and the problems existing in service management today, and gives the contents and solutions of contact surface management in each area of service blueprint, so that students can master the drawing steps and methods of service blueprint.
Through the service blueprint, the service personnel, managers and customers of the service organization can see what the service provided by the service organization is, their position and role in the service, and all the procedures and processes in the service process.
Which organizations need service blueprints? Any organization that has customers involved in the process of service activities needs a service blueprint. Government services, finance, insurance, telecommunications services, administrative services, hospitals, real estate, property services, education and training, transportation, post and telecommunications, wholesale and retail, commodity trade, catering and other enterprises and institutions.