If the 12345 government service convenience hotline cannot solve the problem, you can call the industry or department hotline.

These dedicated hotlines are usually set up by relevant departments to provide more professional and specific services and solutions. By calling these dedicated hotlines, you can communicate directly with staff from relevant departments, who will provide appropriate help and guidance based on your specific situation. This method can solve the problems you encounter more efficiently and ensure that you receive satisfactory answers and services.

In modern society, government service hotlines have become one of the important ways for people to solve problems. However, due to various reasons, sometimes we may encounter some complex or special problems, which may be beyond the scope of the 12345 government service convenience hotline. In this case, calling the dedicated hotline of the relevant industry or department becomes a wise choice.

These dedicated hotlines are set up by each department according to their own responsibilities and business characteristics, and are specially used to deal with issues in specific areas. For example, if you have a tax-related question, you can call the tax department’s hotline. If you have an education-related question, you can call the education department’s hotline.

The functions of the government service hotline:

1. Providing information consultation: The government service hotline is an important channel for the public to obtain government service information. By calling the hotline, citizens and businesses can easily learn about various policies and regulations, service procedures, public services and other information, helping them make decisions in life and solve practical problems.

2. Accepting complaints and reports: The government service convenience hotline is also responsible for accepting complaints and reports from the public who are dissatisfied with the work of government departments or have illegal activities. This provides a direct and effective feedback channel for the public, which helps the government discover and solve problems in a timely manner, improve the quality of public services, and maintain social justice and fairness.

3. Coordinate and solve problems: The government service convenience hotline can coordinate the resources of various departments to solve complex cross-department and cross-field problems for the public. When citizens or businesses encounter difficulties or obstacles in handling matters, hotline staff can assist in communication and coordination to promote timely and effective resolution of the problem.