The "Five Hearts, Five Forces and Five Initiatives" service work method of Wang, a national model worker, is to care for service posts, sincerely solve problems for passengers, carefully take care of key passengers, patiently answer passengers' questions and listen to passengers' opinions with an open mind; Think more, see more, listen more, ask more and do more. Take the initiative to greet passengers, guide passengers, help the elderly and take care of the young, solicit opinions and solve problems.