With the approach of the Spring Festival in 2009, how to do a good job of security and stability during the festival has also been put on the important agenda. The author thinks that we should fully understand the significance of safety and stability work from the height of politics, especially during the Spring Festival, we should firmly establish the ideology of "safety first, stability first", earnestly enhance our sense of responsibility and mission, establish and improve the safety and stability working mechanism, and earnestly implement various safety and stability work measures with full work enthusiasm, cautious work attitude and solid work measures to ensure a happy and peaceful Spring Festival. First, strengthen organizational leadership and fully implement the responsibility for security and stability. Security and stability is a sensitive topic, which affects the whole body. First of all, we should fully realize the importance and urgency of doing a good job in stability, and relevant units and departments should set up a leading group for stability as much as possible to re-emphasize and implement the objectives, tasks and measures of safety and stability. It is necessary to form the main person in charge of the unit and department as the first responsible person, personally grasping and taking overall responsibility; Other members of the team shall, in accordance with the requirements of division of responsibilities, focus on and implement them; Other members, in accordance with the requirements of departments and posts, specifically grasp and implement the safety network group, and have a specific office of the leading group for stability work, and designate special personnel to be responsible for the daily affairs and supervision of stability work, strictly implement the leadership responsibility system, departmental responsibility system and personal responsibility system, decompose and refine the responsibilities and tasks, and sign target responsibility forms at different levels to ensure that the objectives of safety and stability work are broken down in place, the responsibilities are implemented in place, and the pressure is transmitted in place. Each post link can truly "watch your own door and manage your own people." Second, strengthen the implementation of measures and go all out to do a good job in security and stability. Hidden dangers are better than open flames, and responsibilities are heavier than Mount Tai. To do a good job in security and stability during sensitive periods of major festivals such as the Spring Festival, we actively strengthen the implementation of specific measures. The author believes that we should focus on three aspects. First, increase publicity and create a working atmosphere in which everyone participates. It is necessary to hold a special meeting on safety and stability work to convey the spirit of studying the documents on safety and stability work, strive for everyone to understand the great significance of "safe production and harmonious development", and actively create the enthusiasm of all employees to participate. Carry out more activities such as "I say something about safety hazards" and "labor safety competition" to enhance the safety and stability awareness of employees. At the same time, it is necessary to make good use of publicity carriers such as industry intranet, column, blackboard newspaper, stop sign, etc., and adopt the methods of putting up slogans, demonstrating and guiding, providing services, etc., so as to strengthen employees' positive publicity, education and guidance, and create a strong atmosphere of "safety work is no small matter", so that employees can keep safety and stability in mind, put it in their hearts and put it in action, always tighten the string of safety, and earnestly take safety and stability work as a top priority. The second is to strengthen the investigation and eliminate the hidden dangers of safety and stability. Strengthening the sorting, investigation and rectification of unsafe and unstable factors is the basis of doing a good job of stability. Therefore, we should strive to form a working mechanism of "frequent investigation and timely analysis, information early warning, prevention in advance, resolution at any time, emergency disposal, supervision and inspection, and responsibility investigation", and make efforts to carefully investigate unstable factors from both tangible and intangible aspects, so as to achieve early detection, early disposal and early resolution, and to reduce potential safety hazards and responsibilities. On the physical side, it is mainly to sort out the equipment, vehicles, lightning protection, fire protection and other facilities. On the basis of self-examination and self-correction, some professional and technical personnel can be specially invited to conduct strict hidden danger investigation on special equipment such as elevators and fire alarm facilities; We should persist in the work of vehicle traffic safety. Strictly implement the "three inspections a day" system of self-inspection, mutual inspection and office spot check of drivers and passengers, strengthen the inspection and maintenance of vehicles, and ensure that faulty vehicles and hidden vehicles are not driven. At the same time, standardize the implementation of vehicle use approval procedures and procedures, focus on strengthening the management of temporary vehicles, and put an end to the phenomenon of private use and unauthorized use of buses. Invisible, focus on strengthening the collection and communication of dynamic information of internal employees and cigarette retailers. For example, through the activities of "I offer advice and suggestions for enterprise development" and leading cadres' visits, cadres are organized to go to the grassroots level regularly and irregularly, experience grassroots work and life, help solve practical difficulties, provide employees with equal opportunities for dialogue and face-to-face communication, grasp employees' thoughts and thoughts in time, help solve employees' doubts and doubts, and build a convenient bridge for employees to participate in enterprise construction; Using the carrier of "Director's and Manager's Reception Day", we can answer and explain the questions or questions raised by retail customers on the spot, understand the customers' voices in time, grasp the market demand, grasp the market situation, publicize policies and regulations, resolve the contradiction between customers and me, and maintain the stability of the holiday cigarette consumption market. The third is to pay close attention to standardization and rectification and implement a long-term mechanism for security and stability. In the work, we should strictly follow the requirements of internal supervision and management and occupational health and safety management system, and strengthen the control and rectification of dangerous sources. Study and formulate the corresponding Emergency Response Plan, and effectively improve the emergency response ability to prevent and deal with emergencies through exercises. At the same time, it is necessary to take the safety inspection activities organized inside and outside the industry as an opportunity to carefully analyze the causes of the unqualified items and problems found in the inspection process, implement the rectification measures item by item, and make comprehensive improvements by analogy, and ensure that the problems do not recur by organizing a review of the rectification projects. Third, highlight the key points of work to ensure that key parts do not make mistakes. Spring Festival is the golden season for cigarette sales, and it is also the most severe period for cigarette counterfeiting. In addition, the changeable weather in winter brings many uncertain factors to the safety and stability work. How to achieve the goal of "a peaceful and harmonious New Year"? The author thinks that we should focus on three key tasks: monopoly law enforcement environment, market operation environment and staff ideological stability. In monopoly law enforcement, as law enforcement inspectors, we should strictly implement the Code of Conduct for Civilized Law Enforcement, so as to achieve administration according to law, license according to law and civilized law enforcement, especially in law enforcement procedures and the exercise of discretion, we should pay attention to principles and details, and we should not give people a handle or leave defects, let alone intensify contradictions and trigger security and stability incidents because of work mistakes.

In terms of marketing services, the majority of marketers should conscientiously publicize cigarette marketing policies, actively implement brand cultivation, strive to guide social consumption, and promote balanced market development. Through in-depth and meticulous market research, we can effectively grasp the market consumption demand and development trends, and constantly improve service capabilities and service levels. At the same time, it is necessary to strengthen the handling of cases reported by letters and visits, carefully handle every customer complaint, and implement the working concept of "starting from what customers need most and starting from what customers are most dissatisfied with" in action. In view of the relative concentration of complaints and reports in the tobacco sector, such as case investigation, license issuance, business services, etc., we should focus on handling the three links of reporting complaints "before, during and after" to effectively resolve the contradictions between letters and visits. Do a careful investigation beforehand. Focus on the investigation of contradictions and hidden dangers that may lead to reports and complaints, and strive to achieve "three clearness", namely: clear the contradiction composition of this industry, this area and this department; Clear the outstanding contradictions of this unit, this area and this department; Clear the key objects of this unit's jurisdiction; Deal with it seriously. Strictly implement the first inquiry responsibility system, clarify the job responsibilities, implement key requirements such as the lead person, the responsible department, and the time limit for handling, and ensure that the demands of the complainants who report complaints are seriously, rigorously and meticulously resolved legally and reasonably; Follow it carefully afterwards. In line with the principle of who receives the visit, who assigns it and who follows it, we will take care of reporting complaints and letters to the end. According to the opinions and instructions given by the leaders, we should follow up and implement them in the whole process, and resolutely prevent the phenomenon that work is out of touch due to insufficient communication, cohesion and coordination, resulting in work mistakes and errors, which may lead to security and stability incidents. In terms of team building, we should further strengthen ideological and political work, effectively unify the thoughts of cadres and workers with the requirements of industry reform and development, effectively carry out early publicity, early study of policies and early unification of thoughts, strive to keep the ideological and work order of employees in our unit stable, prevent unstable factors caused by inadequate work, strive to resolve contradictions and problems in the development of enterprises, and further create a harmonious development environment inside and outside. Fourth, strengthen the supervision system, focus on maintaining a good situation of safety and stability, implement the safety and stability work during the holiday season, and strengthen supervision and inspection is essential. To strengthen the supervision system, we must always adhere to the principle of "five don't let go", that is, don't let go of responsibilities, don't let go of work that is not in place, don't let go of reasons, don't exclude hidden dangers, and never let go of problems that are not solved. It is necessary to set up a corresponding inspection team led by the leading group for safety and stability, and implement the 24-hour double-duty inspection system. Double-post duty is mainly to patrol the office, cigarette warehouse, chain stores and other important departments on duty, and it is required to achieve "fixed personnel, fixed time, fixed posts and fixed responsibilities". Every day, a member of the leading group will be on duty to supervise the safe work day by day, mainly to check the implementation of guard duty, safety patrol, fire prevention and theft prevention, material management, vehicle safety management system and other aspects by personnel of various departments. Departments and individuals who fail to organize, perform their duties and cooperate will be seriously investigated for corresponding responsibilities to ensure the seriousness of safe and stable work. In a word, we should strengthen our overall awareness, political awareness, sense of hardship and sense of responsibility with a serious work attitude, rigorous and meticulous work style and pragmatic work requirements, put the maintenance of security and stability during the holiday season in a prominent position, and pay close attention to it to ensure a happy, peaceful and peaceful Spring Festival. 02