This situation can be solved by checking the invoice code and invoice number, querying the date and amount of invoice, and changing the query platform.

1. Check invoice code and invoice number: confirm whether the entered invoice code and invoice number are correct. If the input is wrong, the corresponding invoice information can't be found.

2. Query invoice date and amount: you can enter the invoice date and amount to query. It should be noted that it is difficult to determine the time difference of ordinary invoice inspection, so there may be a certain time difference in the query results. If the invoice issuer fails to check the old invoice, the tax authorities may not be able to collect the taxpayer's invoice data immediately.

3. Change the query platform: If you can't find the invoice information on one query platform, you can try to switch to another query platform for query.