The epidemic has also led to the development of many new lifestyles or service methods, and "contactless service" is one of them. Contactless service means that when providing services to customers, there is no face-to-face contact. For example, hotel takeout is delivered to the door of each room through intelligent robots; Meituan takeout can also be delivered to the door of each room. Go downstairs or at the door and then leave. Therefore, contactless service can actually reduce the contact between people and also reduce the risk of epidemic spread. However, this service method also has some disadvantages.

First of all, contactless service means that there is no face-to-face communication between the service provider and the customer. So if you have some personalized service requirements or product problems and want feedback, you will not be able to get a timely reply. Therefore, this creates a barrier in information communication between service providers and consumers. Previous surveys and studies have also pointed out that foreign people tend to use email to communicate. When they have questions, they send emails and wait for a reply. But Chinese people prefer to solve problems as soon as possible, including face-to-face communication or telephone communication, which are their preferred methods. Therefore, contactless delivery cuts off this communication channel between service providers and customers.

In addition, with contactless services, it is more difficult to determine responsibility if problems arise during the handover process when both parties are not present. For example, after the merchant has completed the delivery process, he has arrived at the contactless service point and dropped off the goods. However, the customer discovered that the product was damaged after receiving it. I don’t know whether this was because a problem occurred during transportation, or when it was placed at the halfway point, or because the customer accidentally damaged the product after receiving it and blamed the merchant. . Therefore, if there is no face-to-face inspection during transportation, and if a dispute occurs during transportation, it will be more difficult to determine liability.

Finally, because contactless services reduce communication and communication between people, they also lose warmth and warmth between people. If it is communication between people, it can convey more goodwill or provide personalized services, which can be adjusted according to the needs of customers. However, if all services are non-contact and the goods are coldly faced, communication between people may be reduced.

To sum up, I think that contactless service, on the one hand, creates obstacles in feedback and communication, on the other hand, it is more difficult to determine responsibility if there is a problem with the goods, and finally, there is a lack of warmth between people. However, under the current epidemic situation, contactless service is undoubtedly a better service method and can ensure the safety of both parties.