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Work plan for employees in the new stage 1
In _ _ year, as always, we will do a good job in daily financial accounting, strengthen financial management, promote standardized management and strengthen financial knowledge learning and education, so as to make long plans and short arrangements for financial work. Make financial work play a better role in a standardized and institutionalized environment. The work plan for _ _ years is specially formulated.
First, to participate in the continuing education of financial personnel
Every year, financial personnel have to participate in the continuing education for financial personnel organized by the Finance Bureau. However, at the end of _ _ _, the teaching materials for continuing education have completely changed. Because the Ministry of Finance announced that there will be great changes in finance in _ _ _, and the new accounting standards, new subjects and new standardized system will be implemented, it can be said that the work of the Finance Department in _ _ _ will focus on this reform, and the only important thing is that this reform has put forward higher requirements for enterprise financial personnel. First of all, participate in the continuing education of financial personnel, understand the framework of the new standard system, and master and understand the content, main points and essence of the new standard. Fully according to the specification requirements of the new standards, skillfully using the new standards, etc., to handle accounts and prepare financial related statements and forms. After attending continuing education, report the study report.
Two, strengthen the standardization of cash management, do a good job in daily accounting.
1, according to the new system and guidelines combined with the actual situation, business accounting, do a good job in financial work.
2, do a good job at the same time, handle the' coordination relationship with other departments.
3, do a good job of normal cashier accounting. According to the financial system, handle cash collection and payment and bank settlement business, strive to open up sources and settle accounts, make limited funds play a real role and provide financial guarantee for the company. Strengthen the accounting of various expenses. Keep accounts in time, prepare the cashier's daily list and summary table, and submit them to the general manager for retention before the beginning of the month, strictly follow the check collection procedures, and issue cash tickets and transfer checks as required.
4, financial personnel must adhere to the principle of post responsibility system, impartially, set an example.
5. Complete other work temporarily assigned by the leader.
Third, personal opinion measures requirements
Scientific financial management, standardized accounting, comprehensive cost control, strengthened supervision, detailed work, and effectively reflected the role of financial management, making financial operations more rational and healthy, and more in line with the pace of the company's development. In short, in the new year, I will take the opportunity of reform, continue to strengthen cash management, improve my business operation ability, give full play to the function of finance, and actively complete various work plans throughout the year, so as to serve the company to the utmost extent and make greater contributions to the steady development of our company.
Work plan for employees in the new stage II
In the face of this new year, I have already made a work and life plan for the whole year in my mind. Although work is not the whole of life, it also takes up most of the time. In order to make my sales work have a good start, I have drawn up three personal work plans for sales staff in _ _ _:
I. Annual Work Plan of Human Resources Department of the Company
1, according to the company's current human resource management situation and referring to advanced human resource management experience, establish and improve the company's new human resource management system which is more suitable for the company's business development.
2. Plan the work plan of the human resources department of the company in _ _, and assist all departments to plan their human resources.
3. Pay attention to job analysis, strengthen the application of job analysis results in practical work, make job design in time, and design the company's job description objectively and scientifically.
4. Standardize the company's employee recruitment and employment procedures, and conduct employee recruitment through various channels; Emphasize practicality and introduce a variety of scientific, reasonable and easy-to-operate employee screening methods.
5. Take performance management as the focus of the company's human resources management, and pay attention to and track the whole process of performance work plan, performance monitoring and counseling, performance appraisal (target management method, balanced scorecard method, benchmarking method, KPI key performance indicators method), performance feedback interview and performance improvement.
6. Strive to create competitive salary and benefits, and timely adjust the salary cost budget and control according to the local social development, talent market and salary and benefits in the same industry, combined with the specific situation of the company. Do a good job in the payment of salaries and benefits, and apply for social insurance for qualified employees in time.
7. Raise the training and development of human resources to the strategic height of the company, attach great importance to the decision analysis of training and development, pay attention to the practicality and corporatization of training content, and implement the organization and management of training and development.
8. Strive to operate a harmonious employee relationship, be kind to employees, and plan the career development of employees in this enterprise.
9. Part-time employees of the company should also be included in the company's overall human resource management system.
Second, the office and logistics support
1, I'm going to open a toll-free phone to the North Branch of Tietong Company, and I paid the deposit to 300 yuan (collected by the business department) years ago.
2. Property management of outsourcing building, paying electricity bills, taking emails, consulting property management matters, etc.
3. Assist the _ _ _ manager to do a good job in the office.
4. Ensure the normal operation of the computer, printer and copier, and pay attention to daily operation.
5. Do a good job in all kinds of logistics support for the managers of the market development department who go out to run business.
6. Work with Manager Wang and make investment calls.
Third, the actual investment development operation
1, learn investment promotion materials, and have a thorough understanding of the 3+2+3 combined marketing model; Do a good job in regular meetings, learn from each other's strengths, ask for advice from advanced employees who have made achievements, and grasp and use others' advanced experience in time.
2. Keep a daily work diary and record the daily market situation in detail.
3. Continue to pay a return visit to _ _ _ _ _ wine merchants, and limit the year before to three counties that have not paid a return visit because of the time relationship: _ _ _ _ _ _ _ _, and the return visit is over. While paying a return visit, supplement and improve the new information of wine merchants.
4. Follow up the phone call after the return visit, continue the door-to-door negotiation, and do a good job of making and following orders.
Work plan for employees in the new stage 3
First, strengthen learning, improve their professional quality and comprehensive ability.
With the continuous development of society, the concept of accounting is becoming more and more abstract. It is no longer limited to a certain discipline, but involves in many fields such as taxation, computer application, company law, enterprise management, etc. The financial management of enterprises puts forward higher and higher requirements for the quality of accountants. In the new year, I will further intensify my study and improve my financial business level, especially in combination with the development of enterprise industry and my job requirements. Strengthen the study of related business, so as to improve my financial business ability to meet the needs of work, especially to actively participate in various business trainings organized by the company, and also to participate in expert trainings organized by some important accounting training departments, so as to raise my financial business level to a new level.
Second, do your own job more seriously and responsibly.
In one's own post, the management of all financial funds should be strictly controlled, and there should be no negligence or carelessness. Bank transfer review (fund transfer, new share subscription, bond buying and selling, fund subscription, repurchase, and time deposit fund transfer) front-desk transaction system review (fund increase and decrease, bond redemption, time deposit confirmation, time deposit maturity confirmation) central government bond system review (bond buying and selling, bond repurchase, receipt and payment confirmation, etc.
Third, do a good job in investment accounting of some major projects.
Major business projects are related to the future development of enterprises, and the safety of funds is closely related to the feasibility of project investment and the follow-up of enterprise development, especially the investment accounting and interest payment of two creditor's rights projects in _ _ _ _, so as to ensure timeliness and standardization. I will vigorously strengthen communication and coordination with custodian banks, constantly explore and summarize new ways and means of cooperation and business contact, and ensure the smooth cooperation procedures and business exchanges between all parties. In the Huafa project, in addition to doing some basic work of fund management, after the beneficiary's meeting was held in _ _ _, the funds were set up and the ta system was well operated to ensure the normal operation of the business system.
Four, strengthen the management of accounting files.
Although we standardized and strictly sorted out the management of accounting files in _ _ _, in July, I will further improve and standardize it in strict accordance with the requirements of national first-level file management on the basis of _ _ _, so as to ensure a high degree of consistency in the storage of catalogues and various account books, especially some important accounts and original vouchers.
V. Strengthen communication and cooperation with all departments of the company.
Only through communication and exchange can we achieve the unity and standardization of business, achieve close cooperation and orderly work, and prevent the phenomenon of buck passing. Causing delays in work and business omissions.
Work plan for employees in the new stage 4
In order to win the recognition of customers as soon as possible, quickly occupy Pingdingshan market, fully implement the customer service first policy, and enhance the company's customer service image, the customer service department has formulated the following work plan for _ _ _ _:
(a) to create a "civilized department".
Strict implementation of the company's labor disciplines, the implementation of etiquette services, civilized language, no service taboos, detailed standards for the dress, appearance, environmental sanitation, housekeeping, etc., to be the representative of the company's image, so that the overall mental outlook of the customer service staff has become a highlight of our company.
(2) Change the service concept and change "I want to serve" into "I want to serve".
Seriously study the company's various rules and regulations and business development, and in the spirit of "learning more, communicating more and being proactive", go deep into various positions such as underwriting, adjusting and surveying, expand professional knowledge, and provide customers with insurance consulting, insurance design, complaint handling, claim guidance and other services. Improve the comprehensive quality of the agents in the customer service department, change the previous ideas, and change the leader's request that we serve customers into "we should serve customers", so as to find, solve and share problems from customer service and improve the overall service level.
(3) Enhance the sense of responsibility, service awareness and team awareness.
Proactively carry out the work to the point and implement it, and reduce the service time limit. On the basis of strengthening the 24-hour duty of the customer service hotline, special operators, surveyors, special survey vehicles and equipment are set up and equipped. No matter day or night, no matter whether it is windy or rainy, as long as there is a report call, the survey personnel can be mobilized to appear on the scene quickly and rush to the scene for rescue and exploration within a short time. Minimize the expansion of losses. Benefits for customers and companies. Always adhere to the attitude of asking if you don't understand, and learning if you don't understand. Cooperate more with colleagues and report more work with leaders to complete the essential work of this department. At the same time, it also enhances the ability of teamwork and better serves customers.
(four) five types of return visits: underwriting, surrender, complaint, survey and loss determination, and closing the case.
According to the provisions of the provincial company, combined with the specific situation of our company, telephone return visits are the main ones, supplemented by SMS return visits. The second-level dispatching post of the customer service department pays a call back to the underwriting customers who are not directly selling personal business (excluding unit freight), and the return visit rate is not less than 50%. The return visit rate of surrender, complaint and survey and loss determination shall be 100%, and the return visit rate of closing the case shall be no less than 50%. Record the return visit information. During the return visit, make detailed records of the inquiries, complaints, reports, important opinions or feasible suggestions made to customers, and give timely feedback to relevant departments or units, and put forward suggestions for service improvement.
(five) monthly statistical analysis of the return visit, make a return visit analysis report and monthly briefing.
In the fifth working day at the beginning of each month, the analysis report and monthly briefing of last month's return visit will be submitted to the superior leaders and sent to the relevant departments.
Work plan for employees in the new stage 5
First, actively participate in relevant training to improve work ability.
The work of the after-sales department is important to the whole process of automobile sales, but it is not a key link. Let's say it is not important. It is us who communicate directly with customers. The company's requirements for our after-sales service department are still quite high, and relevant training is indispensable. If I want to familiarize myself with my work flow as soon as possible, I have related solutions to problems, and it is a good choice to participate in the training, so as to ensure my mentality when attending the training, and to ensure that I attend with the attitude of learning things, rather than perfunctory excuses from the leaders. I still don't know how difficult the assessment is after the training, but I am the one who is determined to show off at the moment, so that the leaders can have an impression on me. I have never had similar work experience before, so I have to make greater efforts than others.
Second, the focus of work tends to be on customers
The service of our after-sales department is the customer, so it is very important to treat the customer. Our duty is to ensure the customer's satisfaction with our products.
(1) Make sure that you can communicate with customers at any time. No matter what kind of attitude the customers are talking to us, make sure that you have a good attitude, do not give customers any feeling of disgust, and communicate with customers very patiently.
(2) To solve the product problem, we should be responsible for finding the cause of the problem because of the hidden reasons inside the vehicle or the improper operation of the customer. This requires communication between the two sides. First, we should calm the customer's emotions, and then contact the salesperson who is docked with him to understand the situation, sum up the reasons and solve the problem.
(3) Customer satisfaction survey, which is a very important decisive factor for the product, allows us to truly understand how the customer views the product he purchased. And clearly know the advantages and disadvantages of related products.
Third, obey all the temporary work arrangements of the leaders.
I know a little about the after-sales service department. There are often a lot of temporary jobs assigned to me. I have to learn to distinguish whether to solve my job at hand or the temporary jobs arranged by the leaders first. Generally, it is to deal with customers' complaints about sales staff. This is very common. There are many procedures for buying a car. If you don't explain it clearly to your customers, you will be questioned by your customers. It is common to ask for a new sales service staff and make a complaint, but it is not difficult to solve it.
This new job will be a challenge for me this year. I am very confident that I can do this job well, because I am still very confident in my ability to communicate with customers.
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