In order to ensure the smooth holding of the national unified examination of tax agents' professional qualification in, deal with possible risks and failures in the computer examination environment in time, and safeguard the fairness of the examination and the legitimate rights and interests of candidates, Dad of China Taxation Association issued the Announcement on Troubleshooting Measures in the Computer Environment of the National Tax Agents' Professional Qualification Examination in, which was also thoughtful of hin, and mainly announced the following failures and solutions:
First, the test center (examination room) treatment of power failure.
The power failure of the test center (examination room) will affect the normal examination of the test center (examination room). In case of power failure, technicians should promptly eliminate the failure or enable standby power. The troubleshooting time is limited to 45 minutes. If the troubleshooting is carried out within 45 minutes, the examination will continue and the candidates will be given overtime according to relevant regulations; If it can't be solved within 45 minutes, the examination office will announce that the test center (examination room) will stop the test and arrange another time for the test one week after the test.
Second, the handling of network failures
When the network breaks down, it will affect candidates to download test questions, log on to the test page and store the answer results. If there is a network failure before the start of the exam, the technician should promptly remove the failure, and the time for troubleshooting is limited to 45 minutes. If the failure is removed within 45 minutes, the exam will continue and the candidates will be given overtime according to relevant regulations; If it can't be solved within 45 minutes, the examination office will announce that the test center (examination room) will stop the test and arrange another time for the test one week after the test. If there is a network failure at the end of the exam, the candidate should report to the invigilator. After the invigilator checks and confirms, the candidate can leave the examination room, and the exam data will be automatically saved without affecting the exam results.
Three, the examination management machine failure handling.
Each examination room has an examination management machine, which is dedicated to receiving and uploading examination data. If the test management machine fails before the start of the test, it will affect the candidates in the examination room to download the test questions and log on to the test page. At this point, technicians should promptly troubleshoot, and the troubleshooting time is limited to 45 minutes. If the troubleshooting is carried out within 45 minutes, the examination will continue and candidates will be given overtime according to relevant regulations; If it can't be solved within 45 minutes, the examination office will announce that the test center (examination room) will stop the test and arrange another time for the test one week after the test.
Four, the examination computer failure handling.
There is something wrong with the examination computer, such as a crash or input device failure, which may cause the candidate to be unable to log on to the examination page and answer questions normally. If the examination machine fails, candidates should report it to the invigilator in time, and the invigilator should immediately notify the technician to confirm and eliminate the failure. If the examination time is really delayed due to the failure, candidates should be given extra time according to the relevant regulations.
V. Troubleshooting Procedures and Re-examination Arrangements
In case of the above problems in the test center (examination room), technicians should first judge the cause of the failure, and follow the principle of fast and effective, promptly eliminate the failure and safeguard the interests of candidates.
If the failure cannot be eliminated within 45 minutes after the start of the examination, the examination center (examination room) will stop the examination of this subject after it is submitted to the examination office of the China Taxation Association for approval, and another time will be arranged for the examination one week after the examination.
While the technicians are troubleshooting, the invigilator should make a good record of the situation. Candidates should obey the management of on-site staff, assist in the registration of personal information, leave the examination room in an orderly manner, and wait for the notice of make-up.
Source: China Certified Tax Agents Association and Gao Dun Certified Tax Agents Examination.
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