At present, there are more and more insurance lawsuits caused by surrender. The focus of the dispute is that the handling fee deducted by the insurance company is too high, which is much higher than the surrender standard of other industries and is unacceptable to the insured. "Insurance Law" also stipulates that there is a handling fee for surrender, but it does not clearly stipulate how much handling fee to charge and how to set the standard. So, there is such an unavoidable question: Who has the final say in refunding the premium? It is understood that the handling fees of insurance companies generally include pure insurance premiums, surcharges, management fees, direct commissions, indirect commissions, personnel remuneration, training, physical examination, underwriting, policy issuance, transportation and communication, taxation and other items. For some long-term life insurance products of insurance companies, the cash value of the first year policy is very little or even zero. If the insured surrenders, he may not get the money. At this time, the refund premium is equal to the insurance premium paid by the insured. In the second year, the cash value of the policy is about 20% of the premium paid. If the insured surrenders, the insurance company will deduct 80% of the premium paid by the insured as the refund premium. When the insured asks the insurance business personnel how these expenses are calculated, what are the standards and why they should be spread on the insured, most insurance business personnel are vague and can't tell the reasons. They can only say that the cash value of the policy remains after deducting all the handling fees from the insurance premium. According to the introduction of the insurance regulatory authorities, neither the Insurance Law nor the China Insurance Regulatory Commission stipulates how to collect the refund premium. How to collect it is up to the insurance company to decide on its own, and it must be indicated in the terms of the insurance contract. Generally, the cash value of life insurance in the first year is the smallest, because there are many handling fees to be deducted in the first year. With the increase of the policy year, the cash value of the policy increases year by year. It is precisely because of the risk of being charged a high fee for surrendering, so the hesitation period of general life insurance is 10 days, and there is no fee for surrendering within 10 days. However, the insurance regulatory authorities require insurers to explain to the insured when accepting the policy, and the insured should also read the insurance clauses carefully to ensure their own rights and interests. If the insurance company fails to explain the handling fee to the insured in advance, then the responsibility lies with the insurance company. In view of this situation, people concerned believe that the main reason for the dispute over premium refund is that the insurance company did not inform the insurance company in detail in advance. In contrast, the premium refund is obviously high, which may even cause protests from the insured. Therefore, they suggest that the premium refund must follow the principle of fairness, and the losses of insurance companies cannot be borne by the insured. In the absence of uniform standards for surrender fees, insurance companies must attach importance to the insured's right to know and truthfully inform the loss risk of surrender. It is unfair that the premium for life insurance refund is stipulated by various insurance companies, and its deduction ratio is obviously higher than that of other industries, which is even more unfair. Relevant persons call on the insurance regulatory authorities to come up with appropriate plans as soon as possible to safeguard the legitimate interests of the vast number of policyholders. The premium refund of life insurance can neither be decided by the insurance company itself nor by the insured, but should be combined with the laws of market economy to formulate regulations that are satisfactory to the insurance company and acceptable to the insured.

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