The speech draft can play the role of sorting out the speaker's ideas, prompting the speech content and limiting the speech speed. Nowadays, speeches are used in many places. I believe that writing speeches is a headache for many people. The following is my speech (5 selected articles) for your reference only. I hope it will help you.

Attendant's thoughtful service speech 1 Leaders and partners:

Hello, this is xx at the front desk. I am lucky to have this opportunity to stand here and communicate with us. Today, my hazy title is "Do my best, serve attentively, and make the starlight more painful".

I am as excited as we are that the star rating can be successfully passed. Since the planning of the hotel, I have experienced countless days and nights. What people in Moon Bay want is the bright starlight at this moment.

These days when I worked in xxx Hotel, what I saw was the hard work, enthusiastic cooperation, meticulous, down-to-earth working mood of leaders and partners, which had a great influence on me. While bathing in the starlight, I often ask myself what practical actions should be taken to add luster to the star reviews. I think what I can do is to do my best and serve with my heart.

So how can we do a good job of dedicated service? I think there are the following points: First, we should constantly improve our own essence. The outstanding nature of a person is manifested through our common sense, our homework, our way of life and our rich personal nature. I haven't worked in Moon Bay Hotel for a long time, but I've been trying to learn all kinds of professional knowledge, such as front desk reception, switchboard wiring and farm work in business center. I hope that every guest and friend who comes to the hotel can enjoy the fastest and fastest service.

The second point of attentive service is to touch customers and friends.

Let customers and friends feel comfortable, safe and caring in our hotel environment. Let customers and friends have no sense of strangeness and distance in our hotel. Then touching customers and friends requires attention to detail service. Sometimes just a warm greeting and a smiling face from Zhang Huali are enough to touch customers and friends.

The third point of attentive service, which I think is also the most important point, goes deep into the hearts of customers.

Quality service is actually heart-to-heart communication. Go into the heart of customers, start from the real needs of customers and friends, think what customers and friends think, be anxious about what customers and friends are anxious about, and sincerely serve customers and friends. Sometimes, we even have to accept a huge injustice just to make our customers and friends have a happy attitude, to make them meet with dignity and not to argue with them. Even if we succeed, we will give him three points. This happened to me when I was working at the front desk. It brought me bitterness, but it also brought me sweetness. It left a very deep impression on me.

I was working the night shift that day. At about 9 pm, a gentleman checked into this hotel. Seeing that he looked tired, I checked him in as soon as possible. But after more than ten minutes, the gentleman came to the front desk angrily. He left his room card at the front desk. "What kind of card are you? Even the door can't be opened. " "I'm sorry, sir," I said, picking up my room card and putting it in the door lock system. It is normal to do good deeds and accumulate virtue. I admit it again. I think the customer's friend must have used the card improperly, so when I handed the card to this gentleman, I scratched it with my hand. "Hello, sir, the disk of this room card should be facing up."

"What do you mean?" Before I finished, he interrupted me, "I have stayed in so many hotels that I can't even open the door." "What's the matter with your hotel? Find a student on duty. Will you swipe your card? " At this time, I feel particularly wronged. I really want to tell him that I didn't swipe the wrong card. If you don't believe me, I can ask the waiter to confront you on the floor to see who is wrong. But seeing that gentleman so excited, it doesn't matter who is right or wrong. Even if I tell the truth, I'm sure there will be something unpleasant.

I just smiled and said to him, "sir, I'm really sorry for the trouble." I'll ask the room attendant to wait for you at the elevator entrance on the 12 floor. You can deal with her directly if you need anything. Do you think this is ok? " Maybe my honest mood touched him. He held back the fire and just said, "well, tell the waiter to hurry up." Look at the time now and get up early tomorrow. " I'll tell the waiter to take care of it right away. Later, I learned from the waiter that this customer friend used the room card of 1202 to open the door of 1220. Hearing this, the kindness, grievances and doubts in my heart suddenly became clear.

But the homework was just right. The next day, my husband checked out early and checked out in my hand. This gentleman is very thoughtful. He left the front desk after checking out the good deeds. When he reached the door, he turned around and especially walked beside me. He is willing to tell me, he always says something, and I always pass by. The first sentence is "Little girl, you are really good", and the second sentence is "It is the pride of your hotel to have an intern like you." I know this gentleman said a little too much, but when he emphasized the word "trainee", I understood what he meant.

In fact, the mistakes we accept can sometimes be understood by our customers and friends and praised in the future, but more often we can only accept them silently in our hearts.

However, when our love and injustice bring happiness to our customers and friends, they will leave a very deep image in their hearts. They will pass on these feelings to others inadvertently or inadvertently, and will promote our services for free and give them to our hotel for free. So what can our hotel get? We will get a group of the most loyal customers, and the hotel will also get a very rich profit return.

I haven't worked in xxx hotel for a long time. As long as it takes more than two months, maybe my understanding of the service is not thorough, but this is really my real experience in my homework. I hope that in the near future, in the warm and harmonious room of xxx hotel, we can constantly gather business common sense, constantly improve ourselves in service, do our best better and serve with heart, so as to make the hotel a more gorgeous star.

The waiter devotes himself to serving the guests. 2. Leaders, comrades and judges:

Hello everyone! The topic of my speech today is "Let Love Dye Work".

With dreams, hopes, expectations and passion, a few months ago, I came to Meitehao Supermarket and took up the post of clerk. At the moment when I put on the red sign, I felt a sense of pride and a heavy responsibility on my shoulders: I know that my gestures are in the eyes of the public, in my heart and in my mind, our image determines our interests. Our image represents the image of the enterprise. Only by sincerely serving every day can our enterprise flourish.

After I found a good job in Meite, the hardships of work and the monotony of life were unexpected. Basically, it is a posture for more than ten hours every day. In the face of countless customers, the hard work is self-evident. After work every day, I feel really tired when I lie down in bed and don't want to move. In the face of all this, I have wavered. Is my youth going to be busy in a busy supermarket? Shouldn't my life have as much free time as other girls? After a day's work, my bones are falling apart and I don't even want to eat in bed. At this time, kind and simple sisters bought food for me, teased me with a smile, and looked at their tired bodies and amiable faces, which made me very moved. Yes, although the work in the shopping mall is monotonous, our life is colorful; Although most of the customers in front of us don't know each other, the sincere feelings between people are real.

So I pulled myself together again, adhered to the tenet that customers are God, worked hard every day, took pride in fatigue and took pleasure in pain, all of which sublimated my thoughts. From then on, I realized that the monotony and hardship of work is no longer a burden, but a necessity of our life. In the ordinary position of shop assistant, ordinary you, me and him can also create a wonderful sky. The flowing water is blocked to form beautiful waves, and life is more magnificent and colorful because of setbacks.

Later, I gradually realized that my post is not only the place where I perform my duties, but also the stage where I dedicate my love to my customers. So I cheer myself up every day: no matter how wronged I am, I can't let my customers suffer a little injustice; No matter what kind of face the customer faces me, I will always be a smiling face to the customer. Life is like a mirror. When you smile at it, it will smile back at you. When I see customers smiling at me, and when my work performance is affirmed by the leaders, I feel a kind of joy and pride that I have never felt before: I am dedicating my love to the society in this way. When I greeted my first client, I sent a message "Good morning!" ..... I sincerely feel steadfast; When the store is full of busy breath, when I wipe the sweat off my face, when the trembling old man says, "Thank you, son!" " ..... "I feel proud, when I sent the last customer away, when I washed away the last stain on the ground, when the stars and the moon hung on the branches, and the porters were tired and set foot on their way home, I felt full!

Facing new opportunities and challenges, I want to set a higher goal-to become the best salesperson in the industry! The best salespeople are business elites with high moral character, sincerity, love, responsibility, excellent professional quality and leading professional skills! Let's improve our competitiveness with more advanced marketing concepts, more professional marketing skills and better service. Only in this way can supermarkets develop steadily, healthily and continuously in a powerful market, and create wealth and value for society and employees.

I used to walk on the road with my dreams;

I once tied my ideal to a flying kite;

And the years of elutriation are also for life, that is, down-to-earth.

I'm in love with you-Meitehao.

Attendant's Attentive Service Speech 3 Dear leaders, judges, dear staff and friends:

Hello everyone!

My name is xx, and I'm the waiter of xx. The topic of my speech today is "Serving xx is my choice without regrets".

Time flies, the sun and the moon fly like a shuttle. In a blink of an eye, I have spent four spring and autumn years in the post of logistics service in xx. In the past four years, I have been feeling four years of hardships and gains with my comrades-in-arms, thinking hard about four years of struggle and pursuit, and taking on four years of responsibility and mission with my heart. In the past four years, as an experienced person, although I have not experienced the eventful years of Jin Ge's iron horse, I have the ambition of sighing at the mountains and the passion of being caught in a sea of fire. Although we have not made any great achievements on the battlefield, we have been quietly dedicated to the main battlefield of logistics service industry.

I remember when I first became an employee of xx, I could only get a salary of more than 400 yuan a month. My friends' incomprehension and my family's complaints made me doubt my original choice. I used to flinch and hesitate, but when I saw my colleagues around me still working hard with enthusiasm under such difficult circumstances, their sincerity and persistence in logistics services deeply attracted me. It was also under their infection that I began to study business knowledge and practice business skills. From the application of civilized service language to programmed hygiene and cleaning, it is a brand-new topic for me, and every point needs to be learned from scratch. From strangeness to understanding, from familiarity to familiarity, little by little efforts are condensed, so ordinary life becomes full and colorful. My work experience has made me feel the hardships and happiness of many experienced people, the true meaning of tenacious struggle and perseverance, and the unique quality of many experienced people who dare to bear hardships.

Xx, selfless dedication and professionalism. With the rapid development of the main business, the quality requirements for logistics services are constantly improving. Excellent service quality is the magic weapon for enterprises to survive, and standards are the basis of quality. As the concrete executors and operators of standards, we have an unshirkable responsibility. It is our requirement to earnestly safeguard the interests of enterprises and provide good service. High quality and high efficiency is our service principle, and establishing a first-class logistics service enterprise image is a constant commitment of many people to promoting the safety of main business and building a harmonious enterprise. With my own efforts, I won the trust and recognition of the main leaders of the enterprise. My heart is full of the sweetness and pride of harvest. This is the nature of our work. From this point, I deeply realized the hardships of many experienced people and their dedication, responsibility and dedication in their posts.

The sun burns because it chooses glory; The mountain is mighty because it chooses persistence. I choose logistics service because it places my expectations and dreams. It is with the unknown dedication of countless people that the benign development of safety production in the main business has been achieved; It is precisely because of the work of countless people without regrets that our accommodation and living environment are better. Standing here, I can proudly say: logistics service, I have no regrets!

Looking up at the sky, the morning glow in 2 1 century is so brilliant; Looking around the world, the picture of 2 1 century is magnificent and magical. For the image of Fenhe River, we ordinary experienced people will move towards higher goals! Although there will be many bumps and unpredictable difficulties on the road ahead, as long as we all unite and work together, we will certainly be able to build a strong fortress of logistics services.

Xx, my ideal is here with you!

Xx, my ideal begins with you!

Xx, I love you! You are my choice without regret! ! !

The waiter devotes himself to serving the guests. Dear leaders, judges and comrades,

Hello!

My name is XX, and I am an ordinary employee of XX Department of XX Hotel. The topic of my speech for you is "I love this ordinary post", and hotel waiters love their jobs and dedication.

In the long course of life, most people spend their lives in an ordinary life. However, some people have done many extraordinary things in their ordinary posts; Some people just spend their time in the ordinary. Everything starts from the ordinary, and the ordinary starting point always leads to success.

Step one.

Today, with joy, we hold a speech contest here to carry forward the spirit of the May 4th Movement and show the style of the times. At this moment, we miss those people with lofty ideals who are buried underground for the motherland and people. Their patriotism will always inspire our future generations to contribute everything to the cause of socialist construction. I have been a waiter for two years, and I have gained a lot of exercise and knowledge in this ordinary post. I love this ordinary post, and I feel very honored to have the opportunity to exchange my work experience with you.

I remember when I was a student, whenever I saw the waiters with warm smiles and dignified manners in the towering pavilions on the roadside, I had a wish from time to time, hoping to wear the hotel uniform one day. I envy them for working in an elegant environment and serving guests from all over the world. What a nice bridge, a bridge of friendship between the people of China and other countries. In my mind, this is a noble, sacred and far-reaching cause!

The wind will miss the season and the rain will miss the desert. Fortunately, I didn't miss the chance in my destiny, and finally got my wish and worked as a waiter in X Hotel. My mood is as happy as winning the championship in the competition. However, after a period of time, my novelty in this job was exhausted by repeated work such as making the bed, vacuuming and plastering every day, and a sense of boredom gradually emerged. I never thought that the job I have been longing for in my heart would be like this. Imagination and reality are so far apart that I really don't know what to do.

I remember once, when I was cleaning the room, I found that the guest's room was dirty and messy, so I covered my mouth and cleaned it, and I complained quietly from time to time. Just then, the guest came back and was a little unhappy to see me. He said, "I've packed my room, so please clean it for me." When I heard the guest's words, I felt as if I had been pricked by a needle. I left my cleaning equipment in my hand and ran to the lounge crying. The foreman looked at me and asked me what was going on. I told her the story in tears. After listening to this, she shook her head and said to me seriously, "Our job is to provide an elegant and clean environment for our guests. After they checked in, they not only bought a place to rest, but also asked for the best service here. From another angle, consider the problem from the standpoint of the guest, and you will not be so wronged and unbalanced. What you just did was wrong. Come with me to apologize to the guests and explain clearly! " I looked at her unhappily and thought, even if I am wrong, I just need to know and apologize. It's embarrassing. I sat in the chair and didn't move. At this time, the foreman seemed to see my thoughts, smiled and encouraged me to say, "Dare to face up to your shortcomings and mistakes, take a step forward, and you will have a completely different mood and feeling, and at the same time gain a brand-new working motivation." After that, she turned and went out, leaving me sitting in the lounge alone, thinking about what the monitor said to me and remembering the oath and confidence to start working. Finally, I got up the courage to come to the door of the room, intending to take the initiative to explain and apologize to the guests. What caught my attention, however, was that the head waiter smiled positively and said to the guests generously and appropriately, "Hello, sir, I'm very sorry, but that waiter just now is new to work. Please forgive me for offending you. I apologize for her. " As she spoke, she respectfully served hot tea to the guests, and then cleaned up the room for them with skillful service skills. At this time, the guest said shyly, "I made the room too messy." I should ask you to forgive me. Say sorry to the service girl just now and ask her not to mind my attitude when I spoke just now. " At this moment, I stood at the door and my face turned red. Looking at what just happened, I felt a lot. Different service attitudes and treatment methods have achieved two completely different effects, which made me deeply understand how to "serve guests with heart". Not only are the guests satisfied, but we can also realize our extraordinary position from our actual work.

The waiter devotes himself to serving the guests. Dear leaders, guests and friends,

Hello!

My name is Zhang Aisan, and I am the chairman of Shanxian Celebrity Real Estate Co., Ltd. Today, I am very grateful to the leaders of Shanxian County Committee and xx County for giving me the opportunity to stand here and exchange our understanding and views on the project construction. I feel extremely honored!

Shan county belongs to Heze city, the hometown of xx peony, and is located at the junction of eight counties in Jiangsu, Shandong, Henan and Anhui provinces. It has a long history and simple folk customs, and is known as the "hometown of Confucius and Mencius". It is a big county with a population of 6.5438+200,000. Since ancient times, merchants have gathered and developed trade, which has a strong business atmosphere and business foundation.

Shan county is facing a critical period of economic restructuring and accelerated urbanization. For this reason, Shan County Party Committee and County xx broaden their horizons, be far-sighted, make clear the positioning of misplaced development, firmly establish the industrial layout, and position the idea of "playing a game of chess". In accordance with the requirements of "interlinked fields, related industries and similar technologies", the industrial chain is used as a link to lengthen the industrial chain vertically and expand the industrial scale horizontally to form an industrial cluster with prominent leading industries, similar industries and complete supporting enterprises, so as to realize the internal circulation between products. And around the county's key enterprises, advantageous enterprises and characteristic xx park, do a good job in long-term project planning and project library construction, and form a number of operational processes and good xx mechanism for development, storage, promotion, implementation and tracking. It provides new development opportunities and a broader development platform for our company's development in Shan County.

Shunshi Pedestrian Street in Shanxian County is a large-scale commercial pedestrian street in the southwest of Shandong Province. After successfully developing several commercial projects such as xx, Tianjin, Shenyang, Anshan, Kunming, Suzhou and Weifang, it was built in 20xx with a planned total construction area of 260,000 square meters. It is a commercial pedestrian street integrating leisure, xx, catering, culture, tourism and other functions. Located in the core business district of Shan County, it has convenient transportation, huge crowd and huge consumption potential. It is the best place for consumers to shop in xx, and has become the largest one-stop multifunctional commercial pedestrian street at the junction of eight counties in Jiangsu, Shandong, Henan and Anhui provinces, which has promoted the synchronous development of related industries and played an important role in accelerating urban construction and enhancing the image of a single county.

During the development of Shunshi commercial pedestrian street, our company has a personal understanding of the investment environment of Shanxian County with "good development environment and high return on investment". County Party Committee, county xx and departments at all levels have given strong support, especially in terms of capital and credit, demolition and construction, tax relief and so on, which has made the development of Shunshi commercial pedestrian street project achieve good results. Here, I would like to express my heartfelt thanks and high respect to the leaders at all levels in Shan County and xx County.

Shan county, with a long history and culture, has a unique geographical advantage and is a fertile ground for businesses to buy houses and start businesses. Shanxian Celebrity Real Estate Co., Ltd. will forge ahead hand in hand with various businesses to jointly cultivate and develop, and Shanxian's tomorrow will be better.

Dear leaders and friends, looking ahead, we are full of confidence. We are determined and confident to make the Shunshi Pedestrian Street project in Shan County bigger and stronger, and make our due contribution to the economic development of Shan County.

Finally, I wish the investment promotion conference a complete success, and wish all leading friends a happy Spring Festival, good health, happy family and all the best!

Thank you all.