If it is still not available during the epidemic period, according to the latest policy, financial institutions can postpone the treatment of hospitalized or isolated personnel infected with new pneumonia, isolated observers needed for epidemic prevention and control, those who have participated in epidemic prevention and control, and those who have temporarily lost their livelihood due to the epidemic. Financial institutions will appropriately tilt the credit policy, flexibly adjust personal credit repayment arrangements such as housing mortgage and credit card, and reasonably postpone the repayment period. Personal business guarantee loans infected with new pneumonia can be extended for one year.

Financial institutions shall reasonably adjust the submission of overdue credit records. For those who are hospitalized or isolated due to new pneumonia, need to be isolated due to epidemic prevention and control, and participate in epidemic prevention and control, if they fail to repay in time due to the impact of the epidemic, they may not submit relevant overdue loans as overdue records, and those that have been submitted shall be adjusted.

Application procedure for deferred repayment

First, ask the major banks or WeChat official accounts if there are any relevant regulations. If not, you can directly call the issuing bank for consultation. Customer service will confirm the situation and register, then verify the cardholder's situation and feedback the results to the cardholder.

Generally, when applying for credit card deferred repayment, the bank will ask the cardholder to provide relevant proof materials that cannot be repaid normally due to the epidemic, including but not limited to identity certificate, professional certificate, diagnosis certificate, transportation bill, etc. If it cannot be provided, the bank will not recognize it.

The latest regulations clearly stipulate that financial institutions should appropriately tilt their credit policies, flexibly adjust personal credit repayment arrangements such as housing mortgages and credit cards, and reasonably postpone the repayment period for those who are hospitalized or isolated due to new pneumonia, those who need to be isolated for observation due to the epidemic, those who participate in epidemic prevention and control, and those who temporarily lose their income sources due to the epidemic. Personal business guarantee loans infected with new pneumonia can be extended for one year and continue to enjoy financial discount support.

Financial institutions should give priority to customers infected with new pneumonia or damaged by the epidemic, appropriately expand the scope of responsibility and make full compensation.

If repayment cannot be made in time during the epidemic period, it shall be handled in accordance with the above procedures. If the parties are not clear about the handling of the relevant situation, they may consult banks or financial institutions and handle it according to the specified requirements, but they shall not violate the relevant laws and regulations, or they shall be investigated for relevant legal responsibilities.

What if some people are affected by the epidemic and can't repay their mortgages on time? The five major banks responded

What if some people are affected by the epidemic and can't repay their mortgages on time? The five major banks of industry, agriculture, China, construction and communications responded exclusively to Xinhua News Agency on the 7th, providing service support to individual housing loan customers affected by the epidemic, including delaying repayment time, extending loan term and adjusting billing plan.

China Industrial and Commercial Bank said that it will provide personal loan deferred repayment service support for personal loan customers affected by the epidemic. During the deferred repayment period, customers will not be included in the list of defaulting customers, and at the same time, customer credit information will be protected and customer service will be continuously strengthened.

Agricultural Bank of China said that all customers who meet the relevant conditions can enjoy the customer care policy of personal housing loans, such as delaying repayment time, reducing penalty interest and eliminating overdue credit records caused by the epidemic. Customers can directly contact the loan handling bank or account manager to consult the relevant handling conditions and procedures. You can also call the customer service center of ABC, and the customer service staff will collect information and send it to the customer loan handling bank.

Bank of China said that Bank of China has specially issued a package of personal housing loan guarantee policies, including online repayment by mobile banking, extending the loan term, delaying the repayment of principal and interest, setting a preferential repayment period, etc., and instructed branches in Shanghai, Jilin and other key areas of epidemic prevention and control to actively respond to customer needs, implement policy arrangements, and continue to provide financial services in the social and people's livelihood areas affected by the epidemic.

China Construction Bank said that since the beginning of the outbreak of Xinguan pneumonia, CCB has launched related service policies such as deferred repayment during the epidemic period for housing mortgage, consumer loans and other businesses, and has continued to this day. It mainly provides three types of services: first, short-term deferred repayment of up to 28 days, which will not be collected during the extension period and will not affect the credit investigation; The second is to adjust the billing plan. According to the epidemic situation in various places, the bill plan can be adjusted in stages to reduce the repayment amount in the current period and postpone the reduction to the next month; The third is to extend the overall term of the loan, postpone the maturity date and reduce the installment repayment amount.

According to the Bank of Communications, the relief policy for mortgage customers was introduced at the beginning of the new crown pneumonia epidemic, and a certain grace period was given to customers whose repayment ability was temporarily reduced due to the epidemic. Focus on medical personnel, government workers and their spouses, confirmed patients, isolated personnel, and employees in industries greatly affected by the epidemic. Customers can apply to the branch to which the loan belongs, and local branches will review it according to the policies of the Head Office, and give a certain grace period to those who meet the requirements. (Reporter,, Yao, Zhang)

What if the outbreak can't afford to pay the mortgage?

Because of the epidemic, users can't repay their mortgages, so they can apply to the bank for deferred repayment. Most banks provide deferred repayment services during the epidemic. After the application for deferred repayment is successful, no overdue records will be uploaded in the credit information, but mortgage interest will still be generated during the unpaid period, so the user must repay in full on the agreed repayment date.

If a certain amount of arrears is not returned in full, then the system will calculate that the user is overdue, and if the mortgage is overdue, it will have more adverse effects.

I can't pay my mortgage because of the epidemic. How to apply to the bank for deferred repayment?

If the mortgage cannot be repaid due to the epidemic, it should communicate and coordinate with the loan bank in time to apply for loan extension. With the approval of the bank, the repayment can be postponed.

? As you all know, affected by the COVID-19 epidemic, the epidemic situation in various places is severe and complicated at present. In accordance with the requirements of the dynamic elimination of the epidemic, prevention and control work in various places has been in full swing and steadily advanced. Some cities require enterprises to implement flexible office and suspend nine small places. In this case, the income of some citizens is not only affected, reduced or lost. However, due to the above factors, the source of repayment income has become a problem, and some people have not yet borrowed. As a practitioner of a financial institution, I will talk to my friends about the solution that we can't repay our mortgage because of the epidemic.

? On June 5438+ 10, 2020, the People's Bank of China and other four departments issued the Notice on Further Strengthening Financial Support for novel coronavirus's Prevention and Control Work (Yinfa [2020] No.29), stipulating that "financial institutions should appropriately tilt and flexibly adjust their credit policies for those who are hospitalized or isolated due to new pneumonia, those who need isolated observers for epidemic prevention and control, those who participate in epidemic prevention and control, and those who temporarily lose their income sources due to the epidemic.

? According to the above policies and regulations, financial institutions can reasonably postpone the repayment period for those who have temporarily lost their livelihood due to the epidemic. According to reports, affected by the epidemic, the relevant banks have accepted overdue repayment: ICBC provides personal loan deferred repayment service support for personal loan customers affected by the epidemic; Agricultural Bank of China (ABC) can enjoy the customer care policy for individual housing loans if it meets the relevant conditions for customers who demand to delay repayment time, reduce penalty interest and eliminate overdue credit records due to the epidemic. Bank of China implements policy arrangements for customers who are hospitalized or isolated due to COVID-19 infection, who are involved in epidemic prevention and control, and who temporarily lose their income sources due to the epidemic; China Construction Bank issued related service policies such as deferred repayment during the epidemic period, which has continued to this day. Bank of Communications allows a certain grace period for customers who are really affected by the epidemic and their repayment ability is temporarily reduced. For those who meet the requirements, a certain grace period is given.

? In fact, the relevant bail-out policies issued by the state during the epidemic have already landed. For small partners who have temporarily lost their income sources due to the epidemic and need to postpone repayment, they can apply to the loan bank for deferred repayment. The key point is to submit relevant proof materials to the bank for temporarily losing the source of income due to the epidemic. The extension formalities can only be handled after the approval of the bank. According to the regulations, the bank will not charge the borrower overdue interest and liquidated damages during the extension period.

? In short, affected by the epidemic, for those partners who have temporarily lost their financial resources and have not yet applied for mortgage loans, they should apply to the bank for deferred repayment according to regulations and make good use of the country's policy of benefiting the people, otherwise the bank will treat them as overdue loans.

? Expanding knowledge: extension

? Extension refers to the procedure of approving the extension of the repayment time if the loan cannot be repaid at maturity. The borrower has temporary cash flow difficulties during the loan period, which leads to the inability to repay the loan principal on schedule and meets the conditions stipulated in the extension period, and applies to the loan bank for extension.