primary data

Mainly through the grid staff to collect and manage the five elements of people, places, things, things and organizations within the jurisdiction, and collect geographical location, residential buildings, houses, unit stores, population information, civil assistance, party building discipline inspection, trade union work, family planning, labor security, comprehensive management of letters and visits, township characteristics, voluntary service, market shops, safety production, special people, public security information and fire safety.

Brilliance basic data platform

Statistical analysis platform

It is mainly to intelligently summarize and analyze all kinds of data information in basic data, make digital and graphical reports, and display them at a glance by means of histogram and pie chart, highlighting key points and making comprehensive analysis.

Brilliance statistical analysis platform

Evaluation platform

It is mainly used to evaluate the time limit or performance of the superior to the next level event, and the system can automatically rank organizations at all levels.

The assessment content is mainly aimed at the time limit for incident handling, the quantity and quality of articles in the diary of people's feelings, etc. Departments that work overtime and delay will be penalized.

Assessment is an important part of the system and an important means of long-term mechanism, which needs to be formulated in detail according to the actual situation. Form a mechanism for everything assessment, everyone assessment and accountability.

Geographic information platform

The electronic geographic information platform supports marking information such as districts, streets, communities and communities on two-dimensional maps and satellite maps. It supports marking information such as districts, streets, communities, communities, buildings and houses on a three-dimensional map, and can be automatically linked with basic data such as population in the database, which can display information of all buildings, each house in each building, and heads of households and family members.

Three-dimensional map display: we combine the digital city model technology of the current process to display the city style and regional division.

The map information platform can display all the buildings in a community, each house in each building, and the information of the head of household and family members in each house.

GPS positioning platform

The grid member positioning function can monitor the real-time position of the grid member of the handheld mobile phone terminal. After logging in to the system, the command center selects the corresponding organization, and then the position of the corresponding personnel can be displayed at the corresponding organization level.

2 management philosophy

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The so-called grid is to divide urban areas into administrative "grids" and make these grids become the units for the government to manage grassroots society.

There is a famous "two, three and four" in community management and community construction, namely "two-level government, three-level management and four-level model" The formulation of "two-level government" is to establish the position of district-level organs as competent governments and emphasize the independent position of district-level governments in managing local public affairs, which means that specific management affairs, management authority and financial resources flow from municipal governments to district-level governments. "Three-level management" emphasizes the important position of street party and government organs in managing local affairs. Although the sub-district office does not have the status of the first-level government in law, emphasizing the management function and status of the sub-district office means that the sub-district office undertakes more clear coordination and management functions, including enhancing the influence of the sub-district office on the administrative institutions in the district through the right of "countersigning". "Four-level network" emphasizes the basic unit position of residential areas in social management, and establishes a network system to maintain social management and stability through various organizations in residential areas. The essence of "two, three, four" model embodies the essence of Shanghai model, that is, it emphasizes the top-down administrative regulation of the government, and the three-level organizational system of district, street and residence has become the organizational structure to ensure social management. In the overall development direction, it is emphasized that the focus of social management will shift downwards.

Facing the rapidly changing urban society, the "two, three, four" model follows the traditional administrative control strategy, that is, trying to integrate and standardize urban society with administrative power. With the deepening of market-oriented reform, this administrative leading and controlling mode is facing more and more problems. These problems are manifested in some of the most intuitive phenomena. For example, under the "234" system, streets are the focus of three-level management, and social management is carried out within the jurisdiction through the mechanism of administrative integration. This logic of administrative strengthening can be established in theory, but there is a problem in practice, that is, the governance resources that streets can master are far from meeting the needs. On the one hand, streets lack an effective restriction mechanism for all kinds of line departments. Although the street is nominally the coordinating leading body at the same level, it can't really dominate the administrative behavior of the line departments. As far as job evaluation is concerned, it is the district administrative department that reviews the streets. Therefore, the implementation of many specific tasks and difficult affairs finally fell on the streets. For example, street comprehensive management is undertaken by the street comprehensive management office, involving multiple superior departments. Any district-level department can arrange work tasks to the street comprehensive management office at any time. Various tasks are constantly issued, but personnel, funds and policies are not matched accordingly. In addition, the administrative control means used by the street administrative department cannot integrate the resources of social forces and market forces such as various social organizations, units and enterprises within the jurisdiction for their use. Streets have no power and resources, and dominate the sky, which affects the actual performance of street management.

Due to the overburdening of streets and the lack of resources, quite a lot of administrative work will naturally be transferred to neighborhood committees. Residential areas bear too much administrative burden, from anti-terrorism to family planning, from United front to public safety, everything must enter the community. The personnel quality, institutional setup and working mechanism of neighborhood committees and party branches in residential areas can not adapt to the work of thousands of industries. Secondly, the affairs of residential areas are relatively single, and the scope of governance is limited, which can not fulfill the important tasks of urban social management. Finally, because the neighborhood committee belongs to the mass autonomous organization in law and undertakes so many administrative functions, it is bound to be criticized. Neighborhood committees bear too many state-controlled costs, which affects residents' sense of identity with neighborhood committees, and even some local owners do not welcome neighborhood committees to be located in their own communities.

There are great problems in urban social management under the "234" model. The administrative resources at the street level are limited, so it is impossible to implement effective social management inside the street. On the other hand, at the level of residential areas, too many administrative functions have been inherited from above, and the alienation of the status of mass autonomous organizations has caused the poor operation of neighborhood committees and the crisis of identity. In this case, the "grid" of community management tries to find a new unit between the street and the house. The most common practice is to artificially draw multiple grids between streets and residential areas, and inject administrative resources divided by lines into these small units. In addition, the designers of the reform hope to integrate various governance resources outside the administrative system, such as social and market resources of units, enterprises and individuals, through various means in the management grid. In the logic of this reform, the resources inside the administrative system are reasonably integrated in the grid (contradictions are solved), the social and market resources outside the system are also effectively utilized, and various management information is exchanged, which are helpful to solve the problems faced by the current street management system. However, logically speaking, once put into practice, there will be many practical problems.

3 specific case model

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"3+X" Operation Mode of Nanjie Street in Gulou District, Fuzhou

According to the idea of grid management in Gulou District, in order to facilitate accountability, complete units and moderate scale, the street is divided into 37 basic grids according to the actual situation of Nanjie Street. A three-level party building work system of "Street Working Committee-Community Party Organization-Grid Party Organization" is constructed, and each grid is equipped with "3+X" grid forces, including administrators, coordinators, supervisors, police officers, party member volunteers and other forces.

Since the grid management of Nanjie Street was carried out, the technical means of the service management center have been fully utilized, the video resources of key sections and places within the jurisdiction have been integrated, and the voice intercom system and GPS positioning have been combined to improve the handling capacity of the street management center to maintain stability and promote outburst. During the major events, there was no fire accident in this area, and compared with the same period last year, the street fire index was greatly reduced.

During the inspection, the grid coordinator will use the information collection terminal to collect and manage the information of key fire safety areas within the jurisdiction according to the nature of use, the situation of the unit and the equipment of fire control facilities. The fine management of different types of units and classification has been realized, which has laid a solid foundation for analyzing and judging the fire prevention and control work in the jurisdiction.

Operation mode of "one grid and four members" in Luohe City, Henan Province

The operation mode of "one grid with four members" in Luohe City, Henan Province has solved the difficult problem of social management: there are four members in the grid: grid administrator (manager of community neighborhood committee), grid coordinator (government cadre), grid policeman (film policeman) and grid supervisor (old party member, 4050 staff, NPC deputies, etc.). ). Relying on the "grid", we integrate community resources, equip key personnel, understand the information of people, places, things, things and organizations in the grid, and deal with the demands of the masses and the disharmonious factors in the community, forming a good situation of "the community has a network, a grid, and people are responsible for it", which has effectively promoted the overall harmony and stability of society. This model was reported by the Political and Legal Committee of Henan Provincial Committee to the Central Political and Legal Committee, which was highly affirmed by the Central Political and Legal Committee.

"4+6" Operation Mode in Dawukou District, Shizuishan City, Ningxia

Each grid is equipped with "four members" composed of street cadres, community workers, dispatched cadres and community police, and "six members" composed of community veteran party member, 4050 people, low-income households and enthusiastic public welfare undertakings, so as to clarify posts, responsibilities and management scope, set up post service desks in residential areas, and publish contact numbers to facilitate residents to reflect problems and express their demands in time. Establish an incentive mechanism for social forces to participate in community management, realize hierarchical management of personnel, and form a new pattern of social management with grid administrators as the main body and other volunteer service teams and mutual aid service teams as supplements. This model is listed as a classic case of central innovative social management.

"Trinity" Management Model in Changzhi City, Shanxi Province

Shanxi Changzhi grid social management service operation mode "trinity of party building, social management and public service" "With this' handheld grid' system, problems in work can be found more timely, handled more actively, responsibilities are clearer and services are more intimate, and the effects of making people's lives happier, making society more harmonious and making urban management more orderly have really been achieved." 1On the morning of August 6th, at the training ceremony of handing out handheld terminals on the grid social management service information platform in Changqing Street, the grass-roots information collectors said happily with the newly issued handheld terminals. Since last year, Tang Tao, member of the Standing Committee of the Provincial Party Committee and Minister of Organization Department, has conscientiously implemented the guiding spirit of "paying equal attention to social management and economy", and started to build a grid social management service information platform integrating "party building, social management and public service" in the whole region with the "year of grass-roots organization construction" as the carrier, combining reality and focusing on innovation, and explored the establishment of a social management service information platform with "party building leading, platform support, trinity and open interaction". Urban grid social management information platform is a trinity and four-level interactive working platform integrating party building, public service and social management. Palm grid system is the supporting hardware facilities of the information platform, including six functions: investigation and registration, accident handling, accident verification, emergency report, emergency verification and notice announcement. Through the handheld terminal, the grid information officer can effectively upload information anytime and anywhere, get in touch with the district command center, ensure the smooth and efficient operation of the grid social management information platform in our district, and improve work efficiency and service ability by means of informationization. At present, the grid social management service information platform in our region has been officially put into trial operation in the whole region on June 18 after half a year of installation and debugging, information input and simulation operation, which is of great significance to further consolidate the basic work of the party at the grass-roots level and strengthen and innovate social management. At work, on the one hand, the urban area innovates the integration mode of management service resources and builds a big data system of "three networks in one" and "trinity". The system is organically integrated by social management, public service and party building, which can integrate all kinds of social management and public service resources in the whole region, effectively collect relevant data and demand information, and realize resource information sharing and high-speed and convenient call. The "social management" subsystem collects and effectively deals with social management problems related to city appearance, sanitation, safety and stability in time, and manages the whole process of information collection, transmission and disposal in real time to realize unified command, rapid response and collaborative disposal of social management affairs; The "Public Service" subsystem effectively aggregates the information resources of government services and convenience services, and provides more than 20 kinds of services such as help-seeking and commodity distribution for residents through door-to-door services, hotline services, information matching services, online government services, etc. 150 services, so that residents can enjoy the convenience of life without leaving home; The "Party Building" subsystem collects information on party affairs, social conditions and public opinion, as well as the queuing information of streets, communities and functional departments in handling government affairs and evaluation, and puts the affairs and service quality of streets, communities and functional departments under public supervision. At the same time, with the advantage of informatization, the collaborative electronic office of district committees, district governments, street communities and social management functional departments has been realized. The social management and public service information collected by grid information collectors in various community units is immediately sent to the information platform through the mobile phone terminal, and the platform accepts it immediately. According to the principle of "graded responsibility, step-by-step reporting and classified processing", information instructions are issued, and grid leaders of corresponding levels are sent to the site for processing. Grid leaders coordinate the management service resources and forces in the grid for collaborative processing, and then feedback, verify and close the case after processing. If it cannot be handled, it shall be reported to the next higher platform, and the responsible person at the next higher level shall organize and coordinate all kinds of management service resources and forces to handle it in a wider scope until the problem is solved. A large number of social management and public affairs are handled quickly through the information platform, which realizes the coordination between superiors and subordinates and between departments, simplifies the work of the masses and improves the efficiency of government work. On the other hand, urban areas should innovate institutional mechanisms, build application carriers and improve the efficiency of social management services. The application of "Trinity" social management service information system has innovated the social management service mode and realized three "transformations": First, it has realized the transformation from "passive" to "active". Grid management, defining responsible units, defining grid responsibilities, from "waiting for the door" to "active discovery" now, moving forward the problem barrier, contradiction discovery barrier and handling barrier; The second is to realize the transformation from "single" to "coordination". The information platform has built a collaborative office mechanism between superiors and subordinates and functional departments, which has changed the previous phenomenon of single department handling and all parties passing the buck, and improved the efficiency and level of management services; Third, the transformation from "decentralization" to "overall planning" has been realized. Grid social management services effectively co-ordinate all kinds of human resources, information resources and management service resources within and between grids, forming a joint force to contact and serve the masses, changing the problems of scattered administrative resources, weak strength and single means in street communities in the past, and improving the ability to serve the masses. At the same time, as an information system combining internal and external networks, on the one hand, staff at all levels handle public affairs through internal network office; On the other hand, residents can directly log on to the external network through the Internet, participate in consultation, social investigation and message boards, express their needs, demands and suggestions for social management services, and enhance their sense of identity, belonging and participation in the city. Relying on the powerful information release, statistical queuing and supervision and evaluation functions of the system, party member cadres are effectively encouraged to change their ideas and improve their work style and methods; The leaders of district committees and district governments can inquire, supervise and comment on the management services of all units and departments anytime and anywhere, and build an assessment management mechanism combining leadership supervision with mass supervision. Since the pilot project of urban grid social management service and the simulation operation of information system for half a year, a total of 1236 opinions of the masses have been collected and more than 840 problems have been solved. The previous problems have been effectively solved, and a new model of grass-roots social management service with "party building leading, platform support, trinity and open interaction" has been established, which has been recognized and praised by the masses.

Other Zhoushan models

Zhoushan Information Management Platform of "Grid Management and Group Service"

There are three chimneys at No.83, Yangang West Road, Zhoushan City that use inferior fuel to smoke day and night. More than 300 residents nearby complained many times and clashed with the person in charge of the factory. 18 At 9: 20 am on August 9, resident Wang Yalian sent a short message to Zhoushan Grid Management System 10639393, reflecting this problem. /kloc-It will be handed over to Zhushan Community, Jiefang Street and Dinghai District Environmental Protection Bureau within 0/0 minute, and it will be carried out by environmental law enforcement personnel of the District Environmental Protection Bureau at 9: 34 am.

Zhoushan's "Grid Management and Group Service" system platform has been running for three years, integrating the applications of nearly 30 departments and solving 60,000 similar problems. The completion rate reached 99%. 200,000 events were recorded, and the SMS platform sent more than180,000 service messages in the past year.

After inspecting the system, He Guoqiang pointed out that the grid management system integrates social management and service resources, and strengthens the mechanism of comprehensive management and stability, which is not only the innovation of grass-roots social management, but also the innovation of grass-roots party building.

From the perspective of system construction, the first is to subdivide the management grid, so that the whole grass-roots management structure forms a network structure; Secondly, establish a basic information management platform to integrate the basic data of all aspects of social management, including people, things, things, places, institutions and so on. Then, by expanding information input channels, such as short messages, telephone calls, portals, home visits of Ping An team members, and other data interfaces such as public security, justice, letters and visits, etc. , into the grass-roots public sentiment, the establishment of public sentiment analysis mechanism; Integrate the resources of social management related departments, form a linkage mechanism of government resources, and provide unified management services for the society. At the same time, an assessment system is established to bring the operation of the whole system into a standardized supervision system.

From the perspective of mechanism construction, through the establishment of management service team, integrate all aspects of service resources; Strengthen the responsibility responsibility, so that management services can be implemented; This management service system forms a management service system led by the party and government and coordinated by many parties through full coverage, refinement and diversification of management services. In 2009, Secretary Zhao made important instructions to promote it in the whole province, and held many on-site meetings. As of 20 10, Zhejiang province has established and improved a comprehensive grid management service system. At the end of 20 10, the system won the best case of grassroots party building innovation in China.

In 2009, Zhoushan's public security index was as high as 99%, ranking first in Zhejiang Province. 20 10 the total number of letters and visits from the first quarter to the third quarter decreased by 8.9% year-on-year. "Grid management and group service" has promoted social harmony and stability from the perspective of information construction.

Zhengzhou grid

"Grid" social public management information platform is an important means to realize the innovation of social management service system. Through the division of physical grid and logical grid, the fine management of all factor information such as "people, places, things, things and organizations" is realized.

From March 2065438 to March 2002, we invested about 40 people in the research and development of Zhengzhou public social management information platform system. At present, Zhengzhou public social management information platform system has 19 core functional modules. Including work dynamics, grid map, organization, business process, golden water business, official document process, statistical report, statistical analysis, website navigation, operation management, SMS platform, special website, instant messaging, interactive direct link and so on.

Work dynamics: users can view the work dynamics published by the platform, such as work briefing and leadership activities.

Grid diagram: Grid diagram includes administrative division information and basic information of grids at all levels. Basic information such as people, feelings, things, things and organizations in grids at all levels can be displayed step by step, and information such as grid division location, geographical situation, organizational personnel composition, society, nature, population and grid leaders can be directly seen.

Business circulation: mainly manages social situation business circulation and ledger business circulation. Through information collection, reporting, distribution and other operations, the incident is handled according to a certain process. The main functions are social service circulation, social service inquiry, account service circulation, account service inquiry, social service early warning and account service early warning.

Organization: mainly manages organizations, personnel, positions and work teams. The institutional setup is hierarchical according to the affiliation, and the contact information is mainly the contact information of the institution, including the contact information of the personnel in the institution.

Official document circulation: it mainly manages the information exchange between Zhengzhou social public management office and county and city bureaus.

Four-level early warning: The four-level early warning is divided into four levels: blue, yellow, orange and red, in which the levels from low to high are indicated by blue, yellow, orange and red respectively. Through the platform, counties and cities can issue early warning to the first-level grid. The first-level grid can issue early warning to the second-level and third-level grids (with SMS reminder). The early warning can be cancelled or cancelled (with SMS reminder).

Supervision and inspection: manage supervision and inspection information, and the supervision and inspection module includes two sub-modules of supervision information management and accountability report.

SMS platform: It is divided into SMS sending module, archived SMS module, sent SMS module, deleted SMS module, SMS template module, user grouping module, sending statistics module and SMS log module, which is used to send and view SMS.

Statistical report: the statistical information module is mainly used to query data such as statistical information submission, investigation and discovery rate, disposal and delivery rate, report feedback rate, settlement rate, comprehensive statistics (including the completion of economic indicators, the promotion of new urbanization, and the improvement of urban management). It mainly includes social information statistics, ledger information statistics, key areas statistics, platform collection statistics, social management office information statistics, business information red and yellow card statistics and other functions.

Statistical analysis: display the social situation and the number of discoveries and settlements every month in the form of graphs and tables.

Mobile phone: realize synchronous data sharing with PC, and view social information business process, social information overall statistics, account information overall statistics and other information on the mobile phone.

Instant messaging: realize instant message interaction and message sending among users in the platform.

Special websites: photo news, work trends, work briefing, announcements, learning exchanges, typical cases, grid maps, background management. The information in the special website includes the information added in the background of the website and the information pushed by the social public management information platform.

Up to now, the overall use of the system is good, in which the first-level grid entry is198; Secondary grid entry 2997; Tertiary grid portal17350; Head input 85319; Social information 599174; Account information 221432; 270,342 people sank (involving one person sinking into multiple grids); Task force 1839, with 648 1 members.

Up to now, Zhengzhou Social Public Management Information Platform has held training 15 times, regular meeting 2/kloc-0 times and investigation 6 times, totaling 42 times.

Rural grass-roots grid

Rural grass-roots grid, that is, rural grass-roots grid service management, is an innovative feature of rural social management in Longtan District, Qixia District, Nanjing, aiming at the agricultural characteristics of Longtan District, making rural grass-roots grid, setting rural grid work objectives and actively exploring new methods of rural grid management. By unblocking public opinion channels, changing service methods, promoting resource integration and optimizing service management, we will continuously deepen the connotation of grid social service management and improve the effectiveness of rural grid social service management. By attaching importance to system construction, scientifically dividing grid, innovating management mode and highlighting Longtan characteristics, we will gradually explore and study the operation mechanism of rural grid management. Then, the rural grass-roots network with unique Longtan characteristics is woven, and a new model of grid social service management in Longtan rural area with distinctive signs is created.