Responsibilities of customer service include: answering customer questions, establishing trust relationship, collecting customer feedback, recording customer information and helping customers solve problems.

1 Answer customer questions

Customer service needs to listen patiently to customers' questions and then provide accurate, clear and easy-to-understand answers. Customer service needs to be familiar with the company's products and services, understand its working methods, and how to meet customer needs. They also need the ability to solve problems, find solutions quickly and communicate effectively with customers.

Step 2 Build a relationship of trust

Another important responsibility of customer service is to establish a trust relationship between customers and companies. Customer service needs to communicate with customers in a warm, friendly and professional way, and provide excellent service to win their trust. They also need to show the professionalism and ability of the company in front of customers, so that customers can believe that the company's services can meet their needs.

3. Collect customer feedback

Customer service needs to collect customer feedback to help the company improve its products and services. They need to listen to customers' opinions and suggestions, and then report to the company management to help the company improve its products and services. Customer service needs to regard customers' opinions and suggestions as valuable resources and incorporate them into the daily work of the company to improve customer satisfaction and loyalty.

Step 4 record customer information

Customer service needs to record customers' personal information and transaction information in order to provide better service for the company. They need to accurately record customers' information so that the company can better understand customers' needs and preferences and provide better services. Customer service needs to protect customers' privacy and ensure the security and confidentiality of their information.

5. Assist customers to solve problems.

Customer service needs to help customers solve problems, including order processing, refund and return. They need to understand the company's policies and procedures, and provide accurate information and guidance to help customers solve problems. Customer service needs to actively communicate with customers and provide quality services to win their trust and praise.