What must be noted here is that managers at all levels in the tobacco industry, especially account managers, should always think from their perspective and clearly understand that enterprises and customers are on an equal footing, a relationship between service and being served; always remember the customer It is always right. The purpose of our work is: there is no best, only better. To be more precise, customers are the bread and butter of the tobacco industry, so we must safeguard the vital interests of our customers and become loyal defenders of their interests. The new century and new situation have caused great changes in the past cigarette sales environment. We must adapt to market requirements, completely change our concepts, transform our marketing system, and strengthen the concept of "market-oriented, customer-centered".