The Thai People's Insurance Hotline is mainly used to answer customers' calls and record customers' feedback questions. Other functions are as follows: 1. Communicate with customers by telephone to complete customer information consultation; 2. Be responsible for answering customer consultation and after-sales questions by telephone; 3. benefit? Customer resources provided by the company through telephone, email and instant messaging? Push it to customers with tools? Products; 4. Be responsible for contacting and reflecting the customer's feedback to relevant departments such as technology for handling; 5. Complete outgoing calls and customer return visits on a regular basis; 6. Summarize and analyze? Target customer base, enter? Follow-up service and construction? And maintain good customer relationship; 7. Manage customer information and update customer database in real time. Taian citizen insurance is the exclusive Huimin insurance for the insured (in the insured state) of the basic medical insurance in Taian City, Shandong Province. Its essence is still commercial insurance, which is jointly underwritten by 16 insurance companies under the guidance of Taian Medical Insurance Bureau. It aims to further improve the ability of the participants of the basic medical insurance in Tai 'an to cope with the high burden of medical expenses, which is an important part of the multi-level medical security system in Tai 'an.

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