Summary of the work of the old bank 1

Time flies, in a blink of an eye, xx Bank and I have gone through three spring and autumn periods. 20xx 10 month, I walked into xx bank with full enthusiasm and beautiful vision. Since I joined the business, I have been working at the front counter. With the help of leaders and colleagues, I have been strictly demanding myself to study professional knowledge, improve professional skills and improve professional quality. I am conscientious in different positions, and with the increasing experience, I am more confident to provide customers with satisfactory services. Over the past three years, in the big family of xx Bank, I have moved from ignorance to maturity, walked on the road of my own choice, worked hard to be self-disciplined, loved my job and devoted myself to it, with a firmer pace and more confidence.

First, strengthen business study, improve their comprehensive quality and adapt to the needs of the new situation.

Since I have been engaged in accounting, I have attached great importance to the cultivation and study of personal business ability. While providing standardized and high-quality services to depositors, we should study business skills assiduously, actively and conscientiously learn new business and new knowledge on the basis of mastering the original business processes, and learn from leaders and professional departments with an open mind if there is anything we don't understand. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reform in various stages of xx.

Second, with a high sense of responsibility and customer-oriented service concept, we will implement quality work.

Always maintain full work enthusiasm and good work attitude in daily front-line service. The sales department is a young branch, and every customer is managed by employees. This not only requires us to have skilled business skills, but also requires us to provide fast and high-quality services for each customer according to their different psychology and needs.

Third, study hard, practice hard, love their jobs and be dedicated.

In today's increasingly fierce market competition, we must constantly improve ourselves while having a warm service attitude and skilled business ability, so as to better provide efficient and efficient services to our customers. All kinds of training and skill assessment organized by the branch provided a strong guarantee for me to improve my business skills as soon as possible. I actively participate in all kinds of training, insist on listening to lectures carefully, and strive to improve my professional theoretical level by combining the rules and regulations and laws and regulations I usually study. There are more and more new employees in the bank. While helping them, I also saw their advantages, which always gave me a sense of crisis. I often tell myself that I can't satisfy the status quo, but I should be content with being plain, but not mediocre. I should not only concentrate on my work, but also constantly absorb new knowledge to meet future challenges. With the development of the times, the competition in banking is becoming more and more fierce. Xx bank is also constantly developing new business. Looking at the continuous innovation of xx Bank, I deeply realized that as a qualified front desk teller, I should have a higher level of business. Only by constantly enhancing their comprehensive quality and expanding their knowledge can we do our work better. So after my intense work, I also took an active part in various studies, and obtained the qualification certificate of anti-counterfeiting currency, the qualification certificate of insurance agent and the qualification certificate of xx Bank of the head office. Use spare time to apply for accounting undergraduate course, and lay a solid foundation for greater achievements in future work.

In the past few years when I entered xx Bank, the bustling xx became no stranger. Whenever I come back late from the bank, I don't feel so lonely all the way with the warmth in the bank. Here I pursue my ideal wholeheartedly. I study every bit of knowledge with my heart, understand everything with my heart and treat my work with sincerity and enthusiasm. In the big family of xx Bank, my achievements today are closely related to the group. I am glad that I can work in such a united and cooperative group. It is such a group that gives me the opportunity to learn and improve, and I cherish this opportunity. In the future work, I will win and retain customers with more thoughtful and enthusiastic service, and firmly establish the concept of "growing with heart". Driven by the spirit of "dedication, love of posts, pragmatism and dedication", we will continue to forge ahead and strive to grow together with xx Bank to create a better tomorrow.

Summary of old bank work II

20xx years have passed. In the past year, under the guidance of the leaders of the channel management department and the science and technology development department of the municipal branch and the provincial branch, and under the leadership of the manager of our bank, I faithfully performed my duties and made contributions to the development of various businesses of our bank. 20xx is the most important year in my life. In the past year, with the guidance and help of leaders and colleagues, I have gained a lot, and I would like to express my heartfelt thanks to you. Now, I will make a 20xx annual debriefing report to the General Assembly for its consideration.

First, forge ahead and study hard political theory and scientific and cultural knowledge:

With the careful training of leaders at all levels and the careful care of my colleagues, I have achieved fruitful results in my ideological study and work through my own efforts. Ideologically, adhere to the concept of integrating theory with practice and actively participate in the political study organized by the above-mentioned organizations. At the same time, while improving ideological awareness, I combine theory with my own counter business practice and life. From the lack of discipline and irregular operation when I just graduated, I changed to be strict with myself, abide by the rules and regulations, work hard and enterprising to complete my own work. I understand a truth: No rules can make Fiona Fang, but diligence can make it up. Culturally, I studied the textbook Teller hard and took various exams to enrich my theoretical knowledge, which made me more aware of the basic knowledge of teller's business characteristics and the importance of work.

Second, work hard and learn counter business.

Teller is a front-line post directly dealing with customer groups. In this ordinary post, although they just repeat the boring operations and complicated affairs such as deposit, withdrawal, entry, collection, distribution, marketing and maintenance, and welcoming. Day after day, it is a great thing to make ordinary bits and pieces perfect. In fact, the value of life is not reflected in the ordinary work at the moment.

Dealing with all kinds of customers, tellers must have skilled business handling skills and good professional ethics if they want customers to truly experience the quality and perfect service of ABC. Since joining the work, I have learned to work hard, study business knowledge hard and ask many colleagues for business skills and knowledge. Only in this way can I really do a good job that can stand the test of time. In my work and life, my colleagues and leaders have given me meticulous care, which has enabled me to grow rapidly and master my business. When actually handling business, we can master marketing methods flexibly, provide customers with high-quality services that must be flexible and fast, and improve customers' impression of our bank without delaying customers' time.

Third, forge ahead in unity and create a good working environment.

"The person who wants the same thing from top to bottom wins." Sun Wu said in Sun Tzu's Art of War that only the top and bottom are United as one can be invincible in this increasingly competitive financial competition. It is also my attitude towards life to unite with others and forge ahead with others. At work, I can unite my colleagues, live in harmony, learn from each other and promote each other; In life, help each other, care for each other and jointly create a harmonious atmosphere. At the same time, constantly self-positioning, updating ideas, and striving for a unified goal.

In short, looking back on the past and looking forward to the future, with the care and help of my leaders and colleagues, I have made great progress and improvement in all aspects over the past year, but there are still many shortcomings, such as being unfamiliar with some businesses, needing to improve the flexibility of the front desk in an emergency, and not knowing enough about financial accounting knowledge. I will continue to strengthen my exercise in the future and strive for better results in the new year.

Youth is the most precious time in life, because you are full of ambition and energy, because you dare to do things, because you have too many dreams and expectations, so you are full of energy! But in my opinion, the preciousness of youth still includes unremitting pursuit and team integration, lofty moral cultivation, strong will, and more importantly, it is necessary to stand up to the ordinary, stand on the ordinary, be indifferent to fame and fortune, and be brave in dedication!

Summary of old bank work 3

It is not easy to be an excellent loan officer, but it is not impossible. It depends on whether you do it or not. How? After nearly 30 years of ups and downs in rural credit cooperatives, from the initial loan officer to the director of credit cooperatives at the moment, we have witnessed the bitterness and difficulty of the majority of loan officers coming and going in the rain. On how to be a qualified, competent, excellent, caring and satisfying loan officer for agriculture, countryside and farmers, I visited the loan officers and backstage staff, the majority of loan households and the families of credit cooperatives in my area. Through detailed communication with them, I have carefully combed and summarized. I think an excellent loan officer should achieve "three tens", that is, keep in mind the ten commandments, set the ten customs and do ten things well.

Keep in mind the Ten Commandments and enhance the awareness of abiding by the law.

There is a saying in the San Zi Jing, "If the son doesn't teach, the father is wrong; It's mother's fault that women don't teach. "So, as a unit of our credit union, should we understand this: employees don't teach, leaders make mistakes, employees make mistakes, and management is wrong? In recent years, we have put forward a series of management system methods, but the phenomenon of system scaffolding is very serious, which leads to the deviation of our grass-roots credit personnel's understanding, implementation and implementation of the system, so that people sometimes feel at a loss, blindly engage in work, grope for work, and artificially appear some phenomena of inadequate management. What's more, they violate the law, violate the rules and make mistakes without knowing where they are wrong. Moreover, the system failed to investigate and deal with some violations of discipline, conniving at them, making them unruly, deaf and bent on their own way, damaging the reputation of credit cooperatives and causing setbacks and economic losses to themselves. To be a loan officer is to know what to do and what not to do, as long as we have a system "high-voltage line" in our hearts; As long as we regard the system as sacred; As long as we keep clean and spotless; As long as the interests of the masses are kept in mind and the "Ten Commandments" are kept in mind, the credit work can be done well.

If you learn nothing, you will make up for it. Credit personnel should be high-energy talents who are familiar with policies, understand business, have a sense of responsibility, adhere to principles, do not follow private affairs, are good at management and can manage. The party's principles and policies should be implemented by the specific work of loan officers, and the work of credit cooperatives to facilitate the people and benefit the people should be implemented by credit services. With the development of society and the change of situation, knowledge needs to be updated at any time, and some concepts and skills should also keep pace with the times. You can't rely on old experience, you should talk about things, and you should integrate some scientific decisions into credit work. If you don't study hard and improve, you can't adapt to the credit work under the new situation. Then, today's more and more exciting games, let's use the standard of "survival of the fittest" to judge fairly.

Second, don't brag and make wishes blindly. Our credit officers have their own operating rules, their own scope of work, clients and loan authority, and they should strictly carry out their work within their respective functions and powers, and they are their own clients, so they should support them wholeheartedly; Not your own service object, politely decline; It is within the scope of your own authority, so you should take the initiative to deal with it in time. If approval is required beyond the authority, it is necessary to do a good job in basic work and report it attentively. Never make a blind wish, nod your head and pat your chest, go beyond the examination and approval organization of the credit union, and cause passive prestige loss to yourself and losses to the lender. Such as: blindly evaluating the transfer of real estate, blindly signing loan agreements, blindly handling notarization procedures, blindly handling mortgage procedures, etc.

Five commandments of short-term behavior, light and heavy broadcasting. In recent years, we have carried out the reform of the wage system and implemented a performance-based wage system with a salary of 10,000 yuan, which has played a due role in mobilizing the enthusiasm of employees, accelerating the development of credit cooperatives and increasing the scale of credit. All loan officers have an idea in their minds, that is, if they want to earn more wages, they have to charge more interest on loans, and if they want to charge more interest, they have to lend more. Judging from our current implementation, most loan officers can adhere to the premise of safety, speed up the flow of funds and achieve benefits. In the future, we will stick to it, refrain from short-term behavior, make personal achievements, blindly enlarge the number of large households, and bring potential risks to credit funds. At the same time, we will further improve the assessment mechanism, organically combine responsibilities and rights to ensure that we can release and collect, and implement the "four-fixed and four-package" responsibility system we put forward, that is, determine the service area, service object and loan authority.

Summary of old bank work 4

The work of 20xx has ended. Looking back on the work throughout the year, under the correct leadership of the Party Committee, we conscientiously studied and implemented the spirit of the 18th CPC National Congress, worked hard, and achieved the work objectives and plans formulated at the beginning of the year, which was recognized and encouraged by the leaders and colleagues of the Bank. However, there are still many areas that need to be improved and upgraded. The personal work summary report for the past year is as follows:

I. 20xx Work Summary Report

Over the past year, we have conscientiously implemented the Party's line, principles and policies, ensured that the office work and sub-branch work are highly consistent with the Party Committee of the Head Office, and paid close attention to financial management, salary management, oa system management, personnel management, various seal management, office supplies management and the creation of sub-branches. All departments and banks have played a decisive role. Looking back on the past year, I deeply know that the office is a comprehensive department serving the whole bank. Give play to the role of connecting the preceding with the following, coordinate the relationship, strengthen ideological and moral construction, improve professional quality, establish a correct outlook on life and values, strengthen the cultivation of one's sense of love and dedication, further enhance one's sense of responsibility and dedication, love and dedication to one's post with the spirit of ownership, use thoughtful service and innovative passion of being the first, and I will take "dedication" with a pragmatic and efficient work style and a rigorous and meticulous work spirit. I deeply know that only by constantly strengthening and learning new business knowledge, doing my job well and improving work efficiency can we play a good role as a bridge, coordination and management of the office. To this end, over the past year, I have carefully studied relevant theoretical knowledge, used my spare time to familiarize myself with new business skills and improve my management ability, and won wide acclaim from the leaders and comrades of the branch.

In the coming year, with the care and help of the branch leaders, I have always maintained a good working condition, and I am strict with myself as a qualified bank employee. Based on my own work, I concentrate on learning business skills, so that I can contribute silently in ordinary posts and promote the orderly development of office work. In the past year, as the office director, I mainly paid attention to the office work and important meetings of the sub-branch, ensured the implementation of the sub-branch's decision, coordinated the work of all sub-branches, integrated the information of the whole bank, strengthened information feedback, improved the quality and efficiency of the work, and did a good job in the information and business promotion of the whole bank, the clerical affairs of the sub-branch, the sending and receiving of documents, the implementation of confidentiality supervision, the personnel files of the sub-branch, the approval of staff transfer, the payment of salary accounting, the fund management of the sub- Some people say that it is not easy to do every simple thing well, and it is extraordinary to do every ordinary thing well. I firmly start from a small place, be strict with myself, pay attention to being strict with myself in every specific work, work hard actively and forge ahead. Proceed from the instructions of the leaders and do a good job in a down-to-earth manner.

Second, the shortcomings in the work and the next work plan

Dear leaders and colleagues, as an office director, I have no prominent position, let alone a flood of applause. We are only accompanied by hard work and mountains of responsibilities. A hard work, a harvest, my work has been widely praised by leaders and central comrades, but I deeply know that honor belongs to the past and still needs to be worked hard in the future. I don't want to find running results or problems. There is still a certain distance between my current job and the expectations of my colleagues and the requirements of my leaders, and there are still many shortcomings. In the next year's work, we will carry forward our achievements, make up for our shortcomings, actively position ourselves, and combine some of our own experiences and lessons.

1, strengthen your study and always prepare the charger. Always remember to recharge your batteries, strengthen the study of all kinds of knowledge, and strive to improve your comprehensive quality and practical work ability. Insist on applying the learned theory to practical work to better promote the work. Actively participate in training and study, use spare time to study by yourself, and learn from leaders, the masses and experienced veteran comrades with an open mind.

2, work hard, silently willing to be a screw. Closely around the overall development situation, always keep in mind the mission, do your job diligently and without regrets, and actively contribute silently to the company with colleagues under the care and support of the leaders.

The above is my personal summary of my personal work in 20xx. Please criticize and correct my mistakes.

Summary of old bank work 5

I have been the lobby manager for five months. As a lobby manager, I deeply understand and feel the mission and significance of the lobby manager. When customers come to our business hall, they first see not only the indoor decoration environment, but also smiling faces and cordial greetings. The lobby manager is a business card for ICBC to serve the public. The lobby manager should have a good personal image and be supported by civilized manners. The lobby manager is the image ambassador of our business outlets. The communication style and demeanor shown in the interaction with customers represent the image of ICBC, because I am the first person in the bank to contact customers, the first person to know what services customers need, and the first person to help customers solve problems. Therefore, when the bank conducts business and customers have needs, I take the initiative to negotiate with the counter staff, thinking of customers and guiding customers to handle business reasonably. Because our bank is located in the urban railway station, with a large floating population, customers here have great mobility and fast cash flow. Therefore, customers who come here to handle express communication and pay phone bills are particularly frequent. Our tellers are busy from morning till night, and the work pressure can be imagined, which is neither safe nor troublesome. From the first day I worked in the lobby, from the initial discomfort to being able to integrate well into this job, my mentality has changed a lot. At first, I felt that the work of the lobby manager was very tiring and troublesome, and the responsibility was heavy. But, slowly, I became mature, and I began to understand that this is work. It is my job to sit in the position of lobby manager every day and answer questions for customers. People and things in the lobby are all my work scope. When I have a clear purpose and work goals and priorities, everything becomes clear and important to me.

When the customer sits in front of me, I no longer feel guilty or nervous. I can face it calmly with a very relaxed attitude and a kind smile, because I am already familiar with my work and customer needs. Before I went abroad to be a lobby manager, I spent a lot of time getting familiar with all the business. I learned a lot of basic financial business knowledge, such as how to save money, how to open an account for public or individual, how to retrieve the password, how to report the loss, how to close the account, and what information I need to bring. Have a certain understanding of various remittance fees, funds, online banking and other businesses, and summarize some key points to explain to customers who are not familiar with banking business. For example, the advantages of running a card in a bank: whether there is a handling fee for atm cross-bank withdrawals, whether there is an annual fee for savings cards, and how to collect annual fees and small management fees. When I explained this to my customers, they all had a general understanding of our business and were willing to do business in our bank.

Now I can basically answer customers' inquiries, comfort customers properly and do my job well. Through my daily work, I gradually understand and coordinate my colleagues. They will help me to answer any questions I encounter in my business, which greatly improves the comprehensive degree of my banking business. Through these months' work, I have deeply integrated into the corporate culture of the branch and into this collective. I love my job from the bottom of my heart, because it suits me very well. Because of my warm and gentle personality, I can listen to customers' questions patiently and let me know what customers need quickly. In this case, I can quickly and clearly convey the information he wants to know to the customers, and most customers can communicate with me well. In the process of answering questions, my business knowledge has also been improved, and it has also shared the pressure for the sales staff.

I know that every word and deed of the lobby manager will be paid attention to by customers at the first time, so it is required that their comprehensive quality must be quite high. It is necessary to have a familiar and professional understanding of the bank's business knowledge, and then be enthusiastic and generous in service etiquette, take the initiative to standardize, be witty and witty, and be able to improvise. This is very stressful and challenging for a lobby manager. But I will absorb a lot of knowledge and energy and radiate my own light and heat in the limited working time. As a financial service person, I feel very proud because I have a senior leader and a good colleague. The harmonious atmosphere and work enthusiasm among colleagues are my positive strength. When everything can be changed from hands-on to handy, life will become brilliant. I will constantly enrich and improve myself in such a group and eventually become an excellent and qualified lobby manager.