Under normal circumstances, when a customer opens an account in a branch of Shanghai Pudong Development Bank for the first time, Shanghai Pudong Development Bank will ask the customer to set an inquiry password. If you forget your personal inquiry password, you need to go to the outlet with your valid ID card to reset the inquiry password when opening an account. After the approval of the network staff, they can reset on the spot, and no replacement fee is charged.

The personal inquiry password of Shanghai Pudong Development Bank is mainly used for counter inquiry, telephone banking, mobile banking, WeChat banking and online banking login. The inquiry password consists of 6 digits and is associated with the customer number. All cards (certificates of deposit or passbooks) opened by customers in Shanghai Pudong Development Bank with the same valid identity document use the same inquiry password.

References:

Shanghai Pudong Development Bank Online Customer Service