1. Understanding customer needs: WeChat pays a return visit to loan customers. They need to get in touch with customers by sending WeChat, ask about their loan usage, understand their satisfaction with loan services, and collect customer feedback so that loan companies can further improve their services.
2. Maintain a good communication relationship: WeChat needs to establish a good communication relationship with customers in order to better understand their needs and feedback. Wechat can communicate with customers through polite language, friendly tone and patient attitude, so that customers can feel the care and service of the loan company.