In order to better implement the principles of "seven prohibitions" and "four openness" of the CBRC, the Bank has set up complaint lines at the head office and branches to receive complaints and reports on unreasonable loan conditions and unreasonable charges.

The complaint telephone number of the Head Office is 0 10-84378 164.

The complaint telephone number of the credit card center is 0 10-63767 199.

The complaint telephone number of this branch is:

Beijing Management Department: 0 10-58560 137

Guangzhou branch: 020-38380 123

Shanghai Branch: 021-61877247/61877235.

Shenzhen Branch: 0755-82806534

Wuhan Branch: 027-85736896/85736357

Taiyuan Branch: 035 1-8208567

Shijiazhuang Branch: 0311-86041918.

Dalian Branch: 0411-82815082

Hangzhou Branch: 057 1-87562523

Nanjing branch: 025-5226857 1

Chongqing Branch: 023-67696627

Xi 'an Branch: 029-882 17660

Fuzhou Branch: 0591-87615231

Jinan Branch: 053 1-82976565

Ningbo Branch: 0574-87362688

Chengdu Branch: 028-852537 15

Tianjin Branch: 022-23 195260

Kunming Branch: 087 1-3565009

Suzhou branch: 05 12-62569080

Wenzhou Branch: 0577-88 107000

Quanzhou Branch: 0595-28008350

Qingdao Branch: 0532-857753 18

Xiamen branch: 0592-238350 1

Shantou Branch: 0754-88691113.

Changchun Branch: 043 1-88553003

Changsha Branch: 073 1-84907220

Zhengzhou Branch: 0371-69166818.

Hefei Branch: 055 1-5696909

Nanchang Branch: 0791-86751108.

Nanning branch: 077 1-57789 14

Hohhot Branch: 047 1-3333 134

Shenyang Branch: 024-839 12577

The working hours of the above-mentioned complaint telephone numbers are from 9: 00 to 17: 00 from Monday to Friday (excluding national statutory holidays), and a special person will be responsible for answering them during working hours. Please dial 95568 after working hours.

Customer supervision is welcome.