Online withdrawal of provident fund suggests that loan information does not exist, which may be caused by incorrect bank card, network delay or delay of official WeChat account information. Reporting this mistake should be that you have withdrawn the provident fund or applied for a provident fund loan before. You must use the account that was bound at that time to withdraw, and you cannot withdraw any account. 1. Withdraw the provident fund online, indicating that the loan information does not exist. The most likely reason is that the bank card is wrong. In this case, you can only withdraw from the bank where the company pays the provident fund account, ask the company's finances and replace the bank card. For the first time, employees who have paid housing provident fund use personal settlement accounts for withdrawal. The withdrawal applicant shall open a personal settlement account in advance and provide the personal settlement account information to the unit manager. The unit manager shall fill in the List of Housing Provident Fund Extraction (see attached table 1), and submit it to the management department together with the materials required for extraction after being signed by the applicant. 2. Withdraw the provident fund online, indicating that the loan information does not exist. It may also be a problem caused by network delay or a delay in the information of the official WeChat account. It is recommended to log in and refresh several times at different time periods, or check your network status. 3. In addition, when the personal settlement account information is incorrect and the transfer fails, the accounting department of the management center will notify the corresponding management department through the housing provident fund information system after receiving the failed data returned by the bank. The management department first checks whether the name and account number of the personal settlement account are entered correctly. If not, the manager of the management department will explain the reason, and after the business director of the management department reviews and signs it,