Summary of telemarketing personal work 1 can best show a person's quality and inner world on the phone. You can show it clearly on the phone, no matter how you usually hide it. After communication with customers is blocked, I think I have communication skills on how to do a good job in customer ideological work and strive for customers to finally choose our company's products. The following is a summary of this year's telephone sales work.
First, full preparation, get twice the result with half the effort
Be fully prepared before each call. Proper opening remarks are the key to successful sales, so you should prepare corresponding sales scripts before sales. Psychologically, we must be fully prepared, have confidence in sales, and have the belief that "I can achieve what I want by phone".
Second, simple and clear, with clear meaning.
Pay attention to conciseness during the call, and express the sales business clearly in the shortest time to arouse the interest of potential customers. When you speak vaguely and slurred speech, it is easy to make the caller feel impatient.
Third, the speech speed is appropriate and the language is fluent.
Speak properly, not too fast, so that the other party can not only hear everything clearly, but also help themselves to be alert and avoid saying the wrong thing without finding it in time. In addition, when you speak, your language should be fluent, your intonation should be as rhythmic as possible, and you should smile, because a smile will be reflected in your voice, giving people a sincere and pleasant feeling.
Fourth, give priority to listening, supplemented by speaking.
Good communication should be based on listening and supplemented by speaking, that is, listening 70% of the time and speaking 30% of the time. Ideally, let the other person keep talking, and the more we listen, the stronger our control. In 30% of the speaking time, the time for asking questions accounts for 70%. The simpler the problem, the better. Yes, yes. Speaking with a comfortable attitude and a relaxed tone is more acceptable to ordinary people.
Five, customer-oriented, clever complaints.
In the process of telemarketing, we often hear customers complain about us. So, how to deal with complaint calls? First of all, remember that customers are the most important, and never have a verbal dispute with customers. Secondly, we must be clear about the root causes of customer complaints. Finally, we should patiently calm customers' hearts and turn hot potatoes into fingers. Under normal circumstances, problems reflected by customers that can be solved within their own authority will be solved immediately for customers; Problems that cannot be solved within the scope of their own functions and powers should be immediately reflected upwards until the problems are properly solved.
In short, telemarketing is by no means equal to making a lot of random calls and trying to sell a few products by accident. I think communication skills are very important if customers want to easily realize the value of telemarketing. Because the working hours are not long, the sales skills are still immature. In the future work, I will work harder and learn from my colleagues more humbly.
Telemarketing Personal Work Summary 2 With the passage of time, especially at the end of the month, I think it is the time that every salesperson is most concerned about, especially those who have no performance. No performance means that this month's efforts have been in vain. No matter how hard you try, you will look pale and powerless in the face of data without performance.
This week I felt unprecedented despair, suddenly and without warning. It has been falling for more than a day. I am not influenced by others, but I put too much pressure on myself, not influenced by others. It's that I put too much pressure on myself and take some things too seriously and have no pertinence.
The website has been completed next week, and I don't know how to carry out the work, because sometimes I really don't know what the so-called strategy of the company looks like. The network development is too slow. Even if the official operation starts next week, I don't know when I can see the effect. I think I'm just a gun in this respect, it depends on the shooter. I will do my best.
Telemarketing seems to have found a way, but I want to say it, but I really can't say it. March is coming. This month should be the busiest time of the year. Adjust your mentality and work hard. I hope that nothing will happen that makes people feel incredible and blocked, whether it is a company or an individual.
Personal work summary of telemarketing 3 My first job after graduation was telemarketing in _ _ company, which was the first bucket of gold I earned in my life. I will never forget this process. The following is a summary of my work this year.
I. Specific work situation
Every day, our job is to visit and make phone calls one by one according to the phone list found on the Internet. On average, there are over 65,438+000 calls every day. The main content of the telephone call is to introduce our products and services. I hope customers can apply for our membership, give them an account, and ask them to try our products and services for seven days. If customers are satisfied, they will enter the next step of membership business. Although life is not difficult, I have encountered many unexpected troubles in my practical work.
Telemarketing is a bit like waiting for a rabbit, or in layman's terms, killing a mouse. In addition to good eloquence and communication skills, our own luck is also very important, because it is possible that the other party urgently needs your products and services, but can't find them. At this time, when you call, the other party will be very excited to cooperate with you and remit money to you, and it is very likely that they will communicate with those interested customers repeatedly. At the same time, the more phone calls we make, the more potential opportunities we have, because in society, with a product, there will definitely be people in need. Just tell him the news and let him decide whether to buy your product or service.
Second, work experience
The things on the phone list are a little vague. You never know when a client will cooperate with you, and this period is also the most difficult. The team leader said to me, "If you don't work hard today, try to find a job tomorrow." Only by working hard can we survive in the company and create benefits for the company. Yes, I thought about it, and the team leader was right, so I regained my fighting spirit. In short, let customers have a sense of identity, peace of mind and security. Only in this way can he believe that you are not a liar or a bad person. You are just a business partner and a trustworthy good friend with him. Only in this way can you get the bill, create economic benefits for the company and increase your income.
Third, work growth.
Through a period of telemarketing, my eloquence has been greatly exercised, and I will not be afraid when chatting with strangers. My communication skills have been greatly improved, and I will work hard. I believe that through my efforts and welcoming every day with enthusiasm, I will finally see the rainbow. I believe that the company will be better next year and my performance will be more promising than this year.
I hope that the experience and lessons from this year's work practice, after a period of reflection, will enable me to make new progress and improvement in all aspects next year or even a longer period of time, so that my work can be better, more detailed and more perfect. I hope my business volume will reach a qualitative leap next year.
Summary of telemarketing personal work iv. Holding numerous fruits and full of enthusiasm, we ushered in the end of another year. Personally, it is a bumper harvest year, especially this year, I have gained too much, and there are too many people to thank. Here, I will make a summary of the telemarketing work:
I. Work Completion in the Past Year
Strengthen product knowledge and centralized training. In order to ensure the quality and quantity of training, training materials and teaching CDs are selected according to the needs of majors and trainers. Before training, it is distributed to trainers for everyone to do, which is convenient for teaching, review and self-study, which improves the teaching quality and consolidates the teaching results. Teachers have a clear division of labor, and the responsibility lies with people. Each training session will be taught by professional teachers according to the schedule. It is required that the theoretical explanation is easy to understand and the implementation is specific and targeted, which will be clear at a glance. Hire professional technicians, actively update the call system, and integrate incoming calls based on the new call system. The incoming call power is obviously higher than that before the update.
Incoming and outgoing calls are detailed and the division of labor is clear. In terms of outgoing calls, increase the density of outgoing calls, let more people know about the company and its products and win more customer resources for the company. Strengthened the cooperation between calls and products, carried out many promotional activities and achieved good results; For outgoing calls, follow up unpaid orders, and for customers, keep abreast of customers' progress and follow up in time. For each newly developed customer, tabulate statistics and analyze the gains and losses of developing customers. By holding a regular meeting once a month, analyze the recent customer situation and make a summary of the customers who have not closed the deal, so as to better follow up. For customers who have already made a deal, we will share our experience in time for everyone to learn. At the same time, carry out secondary sales of old customers with the same education and communicate with old customers in time.
Second, the existing problems and deficiencies
The consulting ability is insufficient, and some courses still lack in-depth consulting ability. It is necessary to strengthen cooperation with products and increase training. At present, the main daily business is the return visit of unpaid orders on the website, which is essentially superficial. Telephone sales in the true sense, that is, the secondary development of old users and the unfamiliar call sales of new users are not enough. Some just sell by feeling, and there is no statistical analysis of the performance fluctuation and conversion rate of the main products. Once, there was something wrong with the team atmosphere, and business competition developed in the direction of vicious competition, which directly affected the overall performance.
Third, the next step
In the new year, we hope to further strengthen cooperation with product departments, provide us with more product training, and help us step into the ranks of senior sales consultants. It is necessary for employees of the company to be familiar with the company's products. In order to develop, the company may have product improvement or launch new products, and often carry out some product training to let employees know more about the company's new products, improve their work skills, and let everyone grow faster. Strengthen data statistics and analysis, keep abreast of incoming calls and outgoing calls, strengthen management according to performance fluctuations, and improve product conversion rate. Actively study and explore sales laws, guide the development of sales work, and create more economic benefits for the company. Make a large-scale outbound call, wake up the sleeping data and promote the repeated sales of old customers.
In the new year, we will firmly grasp the strategic opportunity period of education development and fully assist the sales staff to achieve the sales target. We all work together, closely combine our own reality, make long-term plans, work hard, stand at a new starting point, move towards higher and better goals, and do our work better! In the near future, I believe the company will develop better and faster!
Personal telemarketing summary 5 1 year has passed. As a telemarketer, I was deeply touched by my performance this year. Although I have completed the performance tasks assigned by the leaders, I understand that this is a lot of hard work. At the same time, I also learned from my work and improved a lot. Now I will make a summary of my personal sales work.
First, service attitude.
As telemarketing, service attitude is a very important part. Although we are sales telephone personnel, not after-sales customer service, we also need to have a good sales service attitude, so that customers feel that the tone of our sales on the phone is friendly and not unpleasant, or that they must buy our products, or that as long as the phone is connected, they will keep talking, without studying the customer's attitude or his thoughts. In this case, we can't do telemarketing well. In the process of communicating with customers, we also need to let customers talk more about their own ideas and understand their ideas. At the same time, through some telemarketing skills, let customers be interested in our products, feel their attitude from the call, and then sell them, so the chances of success are much greater.
Second, the work scene
In the course of a year's work, we will always meet many different customers on the phone. Some customers hung up as soon as they heard that we were selling, and some suspended for various reasons. All these require us to have a good working attitude, otherwise, if the phone calls down one day, there may be no deal, which will also hurt our self-confidence. In this year's work, I was constantly hung up by customers. I also exercised my ability to withstand pressure, so that I was not affected by my last customer. I have been dialing down, doing a good job in sales with full enthusiasm and completing the performance.
In my work, I think the difficulties are temporary. As long as I have a good self-attitude and can withstand pressure, it is not so difficult to do telemarketing well. Of course, we need to learn a lot to do better.
Third, shortcomings
During this year, I also found that my telemarketing is very easy to fall into the same situation. Many times, I don't want to change, and I always want to solve the problem in a way. This also led to the completion of my performance, but it did not exceed the standard, and there is no reason to go further. In my future work, I must step out of this comfort zone and try other methods and techniques to improve my sales skills, instead of using one method.
In next year's work, I will continue to study, continue to do a good job in telemarketing, and make myself more confident and make good achievements.
Summary of personal work in telemarketing 6 This is my first time doing telemarketing. The first contact feels very fresh. Wearing the receiver, listening to the other person's voice, feeling mysterious and curious, always gives people unlimited imagination. From the sound, I can't help guessing what this person looks like, whether he is good-tempered or grumpy, kind and simple or cautious. In short, there are always too many fans in the microphone to make people wonder. Because of this, telemarketing has also been covered with a mysterious veil, which has brought me infinite curiosity and exploration.
Telemarketing may also be the most difficult and challenging of all sales; Rejecting others always hurts my self-esteem. But I have to cross this threshold. To tell the truth, at that time I regarded myself as a hero who was "forced" to go to Liangshan. I call every day and make a lot of calls to let myself be rejected and learn to bear it. At first, it was with the help and edification of teachers, including a group of comrades, that I gradually got used to it. Others can do it, why can't I? The summary is as follows:
First of all, in terms of shortcomings, it summarizes from its own reasons. I feel that I still have a certain degree of lack of skills in persuading customers and impressing their purchasing psychology.
As salespeople in our Red Dragonfly Store, our primary goal is to build a bridge between our products and customers. Create business performance for the company. Under the guidance of this direction, it is particularly important to impress customers' hearts and stimulate their desire to buy with sales skills and language. Therefore, in the future sales work, I must strive to improve the skills of persuading customers and impress customers' purchasing psychology. At the same time, we should integrate theory with practice and accumulate valuable experience for the next stage of work.
Secondly, pay attention to the details of your sales work and remember the wise saying that the customer is God in sales theory. Conquer and impress consumers with your sincere smile, clear language, meticulous promotion and thoughtful service. Let all the customers who come to our red dragonfly shop be impulsive and satisfied. Establish the high-quality spirit of our employees in Red Dragonfly Store, and establish our high-quality service brand of Red Dragonfly.
Third, we should deepen our work and business. Familiar with the article number, size, color and price of each pair of shoes. Do it with your heart Learn to face different customers and adopt different promotion skills. Strive to let every customer buy their own satisfactory products, and strive to increase the number of sales and improve sales performance.
Finally, put your mind right. The adjustment of his mentality has made me more clear that no matter what I do, I must do my best. Whether this spirit exists or not can determine the success or failure of a person's future career, especially in our monopoly sales work. If a person understands the secret of avoiding hard work through hard work, then he has mastered the principle of success. If you can take the initiative and work hard everywhere, you can enrich your life experience in any sales position.