Extreme service experience upgrade, Sunshine Digital Counter completed.
At the opening ceremony, representatives of Tianjin Insurance Industry Association and Sunshine Insurance Group launched the unveiling ceremony, announcing the official completion of Sunshine Digital Counter Binhai Store, the first counter-free store in Sunshine.
In the process of creating the ultimate service experience for customers, Sunshine Property Insurance actively tries to build a new model of counter-less stores, and is committed to providing customers with simple and convenient online and offline all-round integrated services. Sunshine digital counter came into being. The establishment of digital counters has effectively solved the double pain points of business growth and customer service experience, and made three major progress: First, the "counter-free mode" came into being. By building intelligent service counters instead of traditional counters, support counter staff to "go out" and guide counter customers to experience online services through ipad, so as to narrow the distance with customers and make services smarter and more intimate; Second, "self-service is smoother." By adding "cloud video customer service" to online vehicle information correction, insurance correction and other functions, the whole process of complex business processing is online, making the service more efficient and convenient; Third, "customer care and upgrading". By adding a vip function area in the store, the elderly are first guided to the exclusive reception room. It is relatively difficult for the elderly to use smart technology, and they will be equipped with exclusive service facilities to make the service more accurate and warm.
Guided by customer demand, Sunshine Counter further optimizes the service process, reduces central links, and enables customers to obtain simpler, more convenient and more satisfactory services, which has become another milestone for Sunshine Property Insurance to continuously upgrade its customer service.
The technical claims service broke through again, and the flash claims treasure was released heavily.
Claims service is the direct embodiment of the service quality of insurance companies. Sunshine Property Insurance has been on the road of claims service and has never stopped. At the customer's holiday ceremony, Sunshine Property Insurance released the "Flash Compensation Treasure". According to reports, Flash Compensation Bao uses process compression and AR loss-fixing technology to upgrade flash compensation, and tailor-made lightweight, intelligent and humanized one-stop auto insurance claims products for customers with on-site loss-fixing, quality commitment, warranty and direct compensation for minor cases, truly realizing customers' "on-site loss-fixing and assured repair".
Sunshine Property & Casualty spared no effort to explore the upgrading of claims service mode. From taking the lead in introducing the flash compensation measures of "free certificate, one link, 24-hour payment and overtime penalty" in the industry, to promoting "one-click payment" in the whole country, and then to the unique resource advantages of medical insurance, the innovative establishment of the "intimate partner" service team ... After 16 years of quality service, Sunshine Property Insurance has made a new breakthrough in technical claims service, "flash compensation treasure"
Focus on the elderly customer groups and launch elderly service initiatives.
Respecting the elderly is the traditional virtue of the Chinese nation. Sunshine Property Insurance has fully implemented the national policy requirements, and formulated a series of intimate service specifications in view of the relatively difficult situation for the elderly to use smart technology. At the opening ceremony of the Art Festival, Sunshine Property Insurance Co., Ltd. released the "Six Hearts" caring measures of Sunshine Property Insurance Co., Ltd., which effectively solved the difficulties of the elderly in using intelligent technology. By improving the standard of counter service, we can provide reading glasses, first-aid medicine boxes and barrier-free channels for the elderly. Older customers can directly enter manual and online customer service to support voice message input, actively participate in the pilot work of long-term care insurance, and make unremitting efforts to build an elderly-friendly society.
Love sunshine, be grateful for feedback, be responsible for service and listen attentively.
On the occasion of the annual Customer Festival, Sunshine Property Insurance launched the "Love Sunshine" activity with the help of the company's own platform-Sunshine Car Life APP. The "sunshine card" combines the love of the car owners for beautiful things and practical services, giving them dedication and gratitude. At the same time, in order to thank customers for their support and trust in Sunshine Property Insurance, Sunshine Property Insurance has carefully prepared a wonderful meeting-"Chief Officer Service Day". During the Customer Festival, call the 955 10 service hotline or make online consultation on Sunshine Car Life APP. You will have the opportunity to directly connect with the senior management team of Sunshine Property Insurance. Customers' suggestions and needs can be directly submitted to the senior management, who will provide one-on-one service to customers.
May is getting deeper and the sun is just right. Sunshine Property Insurance 202 1 Customer Festival takes "love and responsibility" as its theme, and is committed to creating an all-round and ultimate service experience for customers. Meeting sunshine is meeting love. Sunshine Property Insurance will continue to adhere to the concept of "all for customers", deepen its ingenious service, become a financial enterprise with temperature, and let people have more sunshine!
Million car purchase subsidy