At the scene, the organizer prepared experiential activities for customers such as scanning QR codes for one minute, signing in to receive gifts, etc., and also set up scenes such as mobile banking gift packages and precious metal displays. On the basis of adding some fun links such as light-hearted mini-programs and lottery interactive red envelopes, the bank specially invited staff from China Insurance to enrich customers’ ideas on investment and financial management channels. Song Guoqiang, a lecturer at Wo Sheng Law Firm, was also invited to the appreciation party. Share the experience of maintaining and increasing the value of assets and inheriting wealth under the new situation. Promote financial knowledge on site. During the explanation process, the staff also interspersed game interactions, and the atmosphere was active and applause continued. After the popularization meeting, the mysterious gifts carefully prepared by the branch further pushed the atmosphere to the climax of the thank-you meeting. The bank also invites customers to fill in a customer satisfaction questionnaire to understand their suggestions and opinions on the branch’s existing products and services, and to continuously improve service levels. ICBC staff introduced key products such as savings deposit products, agency insurance, and precious metals on site. During the promotion process, there were prizes, Q&A, lottery and other links, which opened a grand event for collision of ideas and interactive exchanges.

1. Through more than 21,000 domestic institutions, 100 overseas branches and thousands of agent banks around the world, ICBC uses advanced information technology and electronic networks to serve more than 8 million corporate customers and 100 million Multiple individual customers provide comprehensive domestic and foreign currency financial services including wholesale, retail, electronic banking and international business. As of the end of 2004, it had more than 3,700 cash management contract customers and provided cash management services to 19,600 upstream, downstream or affiliated units of these customers; it had 3.97 million consumer credit customers, with a loan balance of 483.9 billion yuan. The total number of customers of financial management accounts, a high-end product of personal financial business, exceeds 1.24 million.

2. Domestic business. In China and 28 countries and regions around the world, ICBC had 385,609 employees in 2008, an increase of 7,512 from the previous year, and provided a wide range of high-quality financial products and services to 190 million individual customers and 3.1 million corporate customers. Nearly 17,000 domestic and overseas institutions, covering most large and medium-sized cities in China and major international financial centers, directly provide customers with high-quality services; China's leading electronic banking platform has four major channels: online, telephone, mobile and self-service banking at your fingertips, providing Six major categories of services include fund management, fee payment, marketing services, financial management, agency sales, and e-commerce; VIP financial center, telephone banking, exclusive online banking channels, and professional financial planners provide unique services to VIP customers. ICBC has also established agency banking relationships with more than 1,400 banks in China and 122 countries and regions, further improving its global service network.

3. ICBC will regard the first year after listing as the "Quality Service Year" to systematically improve and upgrade services in terms of business processes, distribution channels, service models, product categories, etc. , and continue to move towards the goal of building a financial enterprise with the best services in the country.

4. Industrial and Commercial Bank of China has the largest customer base in China. It is one of the largest commercial banks in China and one of the world's top 500 companies. [109] Industrial and Commercial Bank of China provides diversified and professional financial services to corporate customers and individual customers. It has a wide scope, large business volume and rich business varieties. At the end of 2003, the balance of personal consumption loans reached 407.5 billion yuan, and the market share of personal housing loans ranked first in the country. 95.95 million Peony cards were issued, with consumption of approximately 97.3 billion yuan. In 2003, the total amount of bill transactions was 1,677.1 billion yuan. The RMB settlement market share reached 45%, and the securities and futures market settlement share remained above 50%.