1. Never tell customers that this is a company rule when facing customer objections, and I can't help it.

2. When dealing with the objections raised by customers, we should listen carefully and respect their objections.

3. We should take a correct attitude towards customers' objections and welcome them.

4. show respect for the size of the objections raised and don't rush to respond.

5. You can make customers feel valued by using this record.

6. It should be carefully and accurately analyzed to find out the real reasons behind it.

7. choose the best time to deal with objections.

8. When dealing with it, you should show a frank and considerate attitude towards customers.

9. Be professional and have an expert attitude. Students rarely question teachers, patients rarely question doctors, and customers don't question experts? .

1. Don't stubbornly insist on your own opinions and avoid quarreling with customers. Even if you win the debate, you lose a customer resource.

In fact, there are two objections that customers have the most: high interest rate and not wanting to repay monthly.

the first point: customers dislike high interest rates

coping mentality:

1. We should be full of confidence in the company's products. Our products are very advantageous, which can meet the needs of customers and create value for them.

2. the interest is not high or low, only the customer can accept it. From the customer's point of view, help customers analyze whether it is acceptable or not.

3. The lip service of "high interest rate" may not really mean high interest rate. Some customers just try to see if there are any products with lower interest rates, just like when we are shopping, we obviously think that the price the merchant wants is already very cheap, but we still have to continue to bargain with him. Some customers don't choose our products for other reasons, but they choose our products on the grounds of high interest, just as we refuse the goods recommended by the merchants on the grounds that they are too expensive, but in fact, it is the same because the salespeople have a bad attitude. In addition to interest, we should let customers have more and better service feelings and a sense of value for money.

response:

1. The interest is high, who is higher than it?

compared with small loan companies, pawn shops and private usury, our interest rate is much lower. (We are required to know more about the product interest of similar local institutions)

Compared with banks, our interest rate is higher. However, the cost of bank loans is high, and the average person can't borrow them. Moreover, the bank's "hidden rules" invite guests to dinner and give gifts, so many expenses are finally calculated, and the cost is also very high. (Ask the customer if he has ever had, or if he has seen, other people's painful experiences in bank loans. You can also tell the customer some stories about the difficulties in bank loans that you have experienced or seen. )

2. The loan should not only look at the interest, but also the time and service.

The bank's interest rate is low, the service attitude is poor, the face is ugly, and the door is difficult to enter. The key is that the examination and approval time is too long, and you can't afford to wait if you are in a hurry to use money. Our approval speed is fast, and we provide on-site service without any extra charge. Compared with banks, we really do not need to find relationships, treat guests to dinner and give gifts, and the account manager does not take a piece of paper or drink a mouthful of water from customers. A lot of customers are in a hurry to use money, and he can't bring money from the bank at all. We must grasp this. )

3. Help the customer calculate.

if a customer does business, how much money will he lose without this loan, and how much profit he can get if he gets this loan. Under the comparison of income, loss and interest, I believe customers can make the right choice.

4. Give small gifts.

some customers love to take advantage of petty advantages and are more critical. We offer him some small gifts to make him feel that he has taken advantage, which will reduce his concept of high interest.

second point: many customers will feel that under the monthly repayment method, his money will be repaid to us before it is used much, and the utilization rate of funds is very low. The customer wants to be able to repay the principal and interest in one lump sum after maturity.

How to deal with it:

First of all, we should agree with this and don't argue with customers. In addition, we should emphasize the benefits of this approach to customers.

1. Monthly repayment can greatly reduce your repayment pressure. You have an income every month, so it's too easy for you to pay thousands of dollars each month, and your loan will be repaid before you know it. Although it is certainly not a big deal for you to pay back tens of thousands of dollars at a time, it will definitely have a greater impact on your business. Therefore, it is very beneficial for you to repay the loan on a monthly basis.

2. We found that when the bank loan expired at the end of the year, many people borrowed money everywhere to make contributions to repay the bank loan. Therefore, for many people, the one-time repayment of principal and interest did not relieve the pressure of repayment. After years of practice and monthly repayment, many people can easily complete the repayment. We will also offer many preferential measures to old customers who have made good repayments and apply for loans again.

3. You think it's more troublesome to repay every month, don't you? Think about it in reverse. During your repayment period, you can save some money that you can spend or not to repay us. This is not a disguised form to save you some expenses. This way, you don't have to pay a large sum of money at the end of the day to repay.

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