The reporting telephone number of China CIRC is 12378. Telephone is a unified service line for safeguarding rights set up by the CIRC. Its main duty is to accept complaints from insurance consumers about safeguarding rights and report violations of insurance laws and regulations by insurance institutions, their employees and other units and individuals. Telephone can quickly contact, transfer and handle all kinds of complaints and reports from consumers, and feed back the processing results to callers to solve the problems reflected by consumers. Consumers only need to pay local calls when calling 12378, and the long-distance calls will be paid by the CIRC. The telephone staff will input the caller's information into the system and hand it over to the relevant institutions for processing on the same day. The organizer will import the system in time, and consumers can check the progress of complaint handling by phone. The Insurance Regulatory Bureau requires insurance companies to have special personnel to receive and feedback complaints and improve the speed of claims. According to the regulations of the CIRC, the organizer will inform the caller whether to accept the call within 15 days after receiving the call information, and the petition will be settled within 60 days after accepting it. If the situation is complicated, the processing period may be appropriately extended, but the extension period shall not exceed 30 days, and the complainant shall be informed in writing of the reasons for the extension.