From the Spring Festival of _ _ _ _ _, I worked as an intern at Jiefang Road and Renmin Road and became a qualified courier. With the reform of the company and the help of comrades, I gradually grew up, and I also realized the happiness of my work through hardships. Every customer's gentle gratitude is a good understanding. I still remember an old woman holding my hand and saying, "Have a rest, son." In my previous works:
One: obey. Earnestly complete every task assigned by the leader, and resolutely obey the right and wrong. Gradually change from courier to courier salesman, treat every customer as a friend, the customer's phone number is the charging number, and get to the customer's side as soon as possible to do a good job. In May of _ _ _, the company established Jianhua Road Receiving and Delivery Station, which was a turning point and the most difficult time. Send a bowl of steamed bread noodles immediately at noon every day, and never delay customers for a second. It just issued the concept of full speed for China Post ems. I obeyed, and I know more about the significance and importance of obedience. I have been constantly changing my working environment and place since I joined the company for three years. Sometimes I really don't understand, but I still do my job unswervingly. I know there must be leadership reasons for this arrangement, and I will be more obedient to the transfer in my future work.
Second: marketing. Xx Zhuge Liang Cultural Festival was held in _ _ _, and it was found that the responsible professor at that time successfully won 23 invitations from Hong Kong and South Korea during the delivery process, achieving a revenue of 2,648 yuan. In the same period, I also talked about 383 notices of school-enterprise training courses in Xiangfan College, and realized income of 7,660 yuan. No matter how big or small customers use ems, they will serve wholeheartedly, and have established long-term cooperative relations with Xiangfan Qingyongxin Trading Co., Ltd., Xiangfan Du Ying Industrial Co., Ltd., Xiangfan Yin Ji Cotton Company, Xiangfan State Taxation Bureau, Xiangfan Tobacco Marketing Center, Shuanghui Group Xiangfan Branch and Guo Jing Office. In the course of the company's drastic reform, according to the company's policy of vigorously developing cooperative business in the financial industry, and on the basis of meeting the needs of customers as much as possible, we have successively established standard parts cooperation business with Huaxia Bank Xiangyang Branch, China Construction Bank Railway Branch and changjiang securities Co., Ltd.
Three: team. One excellent strategist is not worth three excellent soldiers. Under the leadership of the current manager, the staff of the whole station created a good atmosphere for Qi Xin to work together, solve difficulties and perform tasks together. I am a soldier in this team, and I am also a proud soldier. The company also constantly provides training and exercise opportunities, and has been sent to provincial companies for many times to study as an internship agent for the stationmaster of Jianhua Road, so that the business level and professional knowledge can be rapidly improved in a short time. I am also a proud soldier in this big team, and I firmly believe that one day all ems staff will develop with one heart and one mind.
Four: customers. In the three years of communication with customers, there were also mistakes and rashness. Nowadays, the market competition is extremely fierce, and the understanding of the needs of e-commerce customers is not delicate enough, which leads to a very small number of customers losing confidence in ems and choosing private express delivery. In the next work, we should follow up the customer trends every day, grasp the direction of the mail, find a problem to solve together, and communicate and solve the accumulated mistakes in time. Seize the opportunity that customers turn back to choose ems every time their opponents make mistakes, actively promote sales and provide services that non-postal companies can't provide at the same price and speed. Choose customers who receive more money to actively carry out public relations and find a breakthrough in developing standard parts business. Call back to the college entrance examination notice. Customers mail daily necessities to their children. Promote with customers of non-postal companies, find customers and provide services.
The second express salesman personal work summary
20xx years have passed, and after another year of logistics management, the company's logistics work has entered a stage of steady development, and its ability in logistics management has also been tempered and improved.
First, logistics costs.
Logistics cost control is an important task, and it is difficult to manage high efficiency, high quality and high added value logistics business with reasonable logistics cost. Our company's logistics structure mode is "headquarters-centered system", so the headquarters must have a set of perfect logistics rules and regulations to control logistics costs. Through it, we can control the logistics instructions and logistics distribution operations of each branch, thus controlling the logistics cost. Compared with previous years, the logistics cost in the eighth year is more reasonable, and the overall cost has risen and fallen. As follows:
1. Distribution expenses: With the increase of the company's sales volume, the absolute value of logistics expenses increases, but the proportion of logistics expenses to sales volume decreases as a whole.
2. Storage cost: With the increase of sales volume, the storage cost is also increasing. With the continuous expansion of production scale, the company's demand for raw materials is increasing, and the demand for warehousing is also increasing. Therefore, the storage cost has increased this year, but the ratio to sales has dropped by ten.
Second, logistics and distribution.
1. Logistics distribution is one of the key links of sales logistics. The timeliness of delivery time and the safety of goods directly reflect the quality of logistics distribution. In the eighth year, our department paid close attention to the timely assessment of the arrival of goods, and strictly followed the relevant provisions of the logistics process to achieve timely, accurate and high-quality delivery. Under this strict requirement, our department is nervous, do a good job in the company's logistics distribution, strengthen the management of the distribution market, implement the tracking of each ticket of goods, and feed back the tracking information to the logistics manager in time. Hold a review meeting once a month in time to summarize the problems that occurred last month. In the eighth year, the punctual delivery rate of our department was 99.37%, the timely delivery rate of transportation materials was 99.62%, the integrity rate of receiving goods was 99.74%, and the loss rate of goods was zero. The timeliness of return time is also improved compared with 20xx years, and most returned goods can be returned within one week.
2, also encountered some problems in commodity distribution:
(1), the customer document is signed and sealed.
(2) The problem of making up for the customer's sales loss caused by serious overtime delivery.
Third, the warehouse management
1 and 20xx years, the inventory of each warehouse increased greatly. Due to the expansion and rapid development of the company's production scale, the average inventory of warehouses has greatly increased. The number of warehousing has also increased, and such a large business volume is bound to bring great inconvenience to warehouse management.
2. In the eighth year, warehouse management starts from two aspects, namely, daily maintenance management and warehouse data information management. In the daily maintenance and management of the warehouse, the storekeeper is required to clean the warehouse every day, adjust the stacking of the warehouse goods, make the warehouse goods clean and tidy, and improve the utilization rate of the warehouse area. When conditions permit, shelf management is widely used for some items, such as maintenance materials, small gifts and leaflets. Now the warehouse has been using shelf management, and it has been well received after use. At the same time, the department inspects the warehouse from time to time and urges the storekeeper to strengthen daily maintenance. In terms of data information management, the warehouse and statistics are required to check the inventory account every day, the statistics and our ordering personnel check the instructions every day, and the warehouse counts the physical objects every week. In order to strengthen the management of inventory data, monthly inventory analysis of Bao Gong must be carried out from June 5438+ 10.
Four. Information system management
Information plays a bridge role connecting all logistics links, such as transportation information, distribution information, inventory information, logistics market information and so on. Transportation information only refers to trunk transportation. In 20xx, we often contact the headquarters and jy Logistics Company by telephone with source information, and feed back the information to the branch, so that the branch can know the goods in transit in advance and arrange the sales of the goods, which is more conducive to the sales business. Distribution information: xx Logistics Company tracks the distribution of goods in transit every day, and feeds back the real information to the sales department and me in time, so as to strengthen the tracking of goods in transit, better grasp the distribution of goods, and speed up the processing after problems occur. It is very important to ensure the accuracy of inventory information, so xx logistics company is required to take stock of inventory every day to make the physical inventory consistent with computer accounts and manual accounts. Send daily inventory report to the branch on time. Logistics market information is one of the information to understand the dynamics of the logistics market, and related logistics information is often collected, such as transportation price, freight station operation status, logistics company status, national logistics policies and regulations, etc. With this information, we can adjust the logistics strategy and make the logistics work plan.
The third express salesman personal work summary
20XX years have passed. Looking back on the past year, despite its modest contribution, it finally took the first step of new regional and cross-industry development. Through mutual communication with other employees, I gradually integrated into this group. When I first came to our company, I was really at a loss because of the different industries and the nature of my work. Fortunately, with the help of my colleagues, I got familiar with the work as quickly as possible and got a certain understanding of the operation process. In this short period of more than two months, by visiting a certain number of customers and recovering the payment, I got enough knowledge and understanding of this industry and laid the foundation for the later office work. This year's work is summarized as follows:
1, political and moral cultivation and work mentality. I am law-abiding, dedicated, enterprising, proactive, conscientious and responsible.
2. Professional knowledge, working ability and specific work. /kloc-came to work in the company from October to October, and served as an office and work in the system integration department of the company, assisting the department manager to do some trivial work. In order to work better, I seek advice, learn from my colleagues and explore for myself. In a short time, I made clear the work of the department, became familiar with the business process, made clear the work process and direction, improved my working ability, and laid a good foundation for the next work.
3. Seriously, timely and efficiently complete other tasks assigned by company leaders and department managers. For the smooth progress of the company's work and the coordination between departments, in addition to doing their own jobs, actively cooperate with other colleagues to do their own jobs.
4. Work attitude and diligence. I can treat every job correctly and seriously, devote myself to my work, serve everyone enthusiastically, observe carefully, ensure attendance on time and stick to it.
5, work quality achievements, benefits and contributions. Do a good job before construction, give priority to finish all the work in time, achieve the expected effect, and complete the work with good quality and quantity. At the same time, I also learned a lot at work and learned about myself. Through unremitting efforts, I have made great progress in my work.
Summing up this year's work, although there has been some progress, there are still shortcomings in many aspects. For example, there are not many creative work ideas, individual work is not perfect enough, and there are too few business customers, which need to be improved in future work. In the new year, I will seriously study various policies and regulations, strive to make the work efficiency reach a new level in an all-round way, and make greater and more contributions to the development of the company.