12329 housing provident fund hotline service hall. Inquire about your own provident fund, understand the latest policy, how to apply for online withdrawal, want to find the nearest business outlet, and need to apply for provident fund loans because of mobility difficulties. If you want to consult the housing provident fund, you can call the hotline 12329 to help you solve it. A few days ago, the reporter deeply experienced the "everything can be solved" of the 12329 hotline through field visits. Where there is a call, there will be a response. 12329 housing provident fund hotline is quickly connected. In 202 1 year, the hotline 12329 answered incoming calls 193.8 1 10,000, and the answering rate reached 9 1.06%. The reporter saw more than 50 professional agents working efficiently in the hotline hall, and the answering rate has been nearly 95% since April this year. The hotline 12329 can provide services from 8: 00 to 22: 00 on illegal holidays. In addition, the hotline can provide full-time personal provident fund deposit or loan information inquiry and self-service "adjusting monthly repayment amount" business; And provide message reply and callback services during non-manual service hours and business peak hours. In March of this year, Mr. Zhang suddenly wanted to apply for his own rent-free house on the bus. When he called the hotline 12329, the operator not only explained the relevant policies, but also sent him a short message about the specific operation process. Mr. Zhang submitted the withdrawal application on his mobile phone according to the process. His provident fund arrived before the car arrived at its destination. If you have a question, you must answer it. 12329 The housing provident fund hotline cannot be answered. "What if the unit fails to pay or underpays the housing provident fund?" "What conditions do you need to apply for a provident fund loan?" "Under what circumstances can I apply for withdrawal of provident fund?" ..... Each caller's own situation is different, and the problems are different, and many of them involve practical problems. Hotline 12329 is not only a consultation hotline, but also a "private expert" who is on call. In other words, if people have any questions about the provident fund, they can call the hotline 12329 to get the most understandable "professional" answer. At the scene, the reporter heard that a manager who just took over the job would not be in a hurry to increase employees online. The agent comforted her and guided her to operate on the network platform step by step until the business was completed. The "little brother" and "little sister" of the hotline will follow up through a phone call until the problem is clarified and the matter is solved. Warm demand will help. 12329 The housing provident fund hotline has a temperature. Hotline 12329 is not only a hotline for consulting and answering questions about provident fund, but also a warm-hearted number that can "summon" the huge service team of provident fund. "I am too old to go out and want to apply for a refund." "I am not in Beijing because of the epidemic and I am anxious to apply for a loan." The hotline 12329 receives many "urgent, difficult, worrying and hopeful" calls every day. For such problems, the seating staff will "whistle" at the first time, and the undertaking department will "report" at the first time. No need to transfer money, no need to send bills, no need to wait. Often, just a few minutes after the people put down the phone, a staff member will take the initiative to call and solve the caller's demands quickly and effectively through various channels such as providing "video services" and making an appointment. In addition to the hotline 12329, the provident fund center has also opened an "intelligent question and answer". Through the comprehensive promotion of handheld office, online office and self-service office, we should think about what the masses think, worry about their worries and worry about their urgent needs, and serve the masses in an all-round way with various measures of "no proof, no cost and no agency" to truly deal with "difficulties"