Step one:
Call the hotline 1232 1 and describe the situation that the card cannot be returned. 1232 1 the reporting and accepting center for bad network and spam information is a reporting and accepting institution entrusted by the Ministry of Industry and Information Technology in internet society of china.
Step two:
The job of 1232 1 is to receive reports from all walks of life on bad networks and some junk information. It will check, count and analyze the problems reflected in our reports and submit them to relevant government departments.
Step 3:
1232 1 also supervises basic operators and other related telecom enterprises to accept users' complaints and reports on network defects and spam, and assists relevant government departments in investigating and handling reported network defects and spam according to law.
Step 4:
1232 1 will also make statistics and publish the processing results of bad networks and spam.