1, "Actively unblock online service channels, encourage and guide people to handle financial business online, and provide 24-hour uninterrupted financial services through electronic channels such as mobile banking, online banking, WeChat banking and telephone banking.
2. Carry out "one-to-one" customized services, understand the production and operation conditions and capital requirements of enterprises through return visits, and tailor credit policies for customers, especially for enterprises that produce epidemic prevention materials, simplify examination and approval procedures, open up green channels, comprehensively reduce loan interest rates, and help enterprises save costs and tide over difficulties.
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The contribution of Chengde Bank during the epidemic period
1, and build the safety lifeline of outlets.
Chairman Wang Zhenting of Chengde Bank said firmly at the special meeting on epidemic prevention and control. The epidemic is the order. Chengde Bank set up a leading group for epidemic prevention and control at the first time, leading cadres took up their posts in advance, and all staff implemented flexible working system and networked office; Implement the leadership subcontracting responsibility system, and the leaders in charge visit the first-line business outlets to conduct on-site supervision and inspection; All outlets shall operate in turn, and notices shall be posted in conspicuous places to inform customers of their outlets, service hours and emergency contact numbers. Especially the business related to epidemic prevention and control needs is urgent and special.
2. Create a through train for financial services.
Chengde Bank has not only realized the intelligence and self-help of the counter business, but also expanded its online services from basic financial services such as business consultation, transfer and remittance, account inquiry and wealth management purchase to many fields related to life, created a preferential business circle of Rehe card, developed special functions such as aggregate payment, face recognition, reservation service and paperless business, and built a smart campus, smart medical care, smart transportation, smart water affairs and various living expenses payment and recharge.
3. Create an escort for enterprise development.
President Zhang Lei of Chengde Bank put forward requirements for the cadres and employees of the whole bank. Increase the online application, review, approval and collection of credit business to avoid the risk of interpersonal communication to the maximum extent; Delayed repayment by customers who are temporarily overdue due to the epidemic situation is not regarded as a breach of contract, and is not included in the bad credit record, and the loan is extended on their own initiative; Carry out "one-on-one" customized services, understand the production and operation conditions and capital needs of enterprises through return visits, and tailor credit policies for customers, especially for enterprises that produce epidemic prevention materials, simplify examination and approval procedures, open up green channels, comprehensively reduce loan interest rates, and help enterprises save costs and tide over difficulties.