1. Greet customers and introduce yourself by telephone.

after connecting the phone, you should first say hello to the customer, such as "Good morning (afternoon)" and "Hello, is this Mr. ××?" Wait for the greeting, and then introduce yourself: "Mr. ×××, I'm Xiao Zhang, the business representative of ××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× The tone of speech should be warm and polite, so as to get a polite positive answer from the other party.

2. Telemarketing techniques of greeting, praising and explaining intentions.

For example, "I recently had the opportunity to serve your good friend Mr. Zhang and made a reasonable plan for his Internet. In the process of service, he said that you are young and promising, have a successful career, and are very enthusiastic about people. Our company is doing a market survey recently. Can I talk to you in 5 minutes now? "

3. Telemarketing of interview invitation.

telemarketing should not rush to promote sales, but should focus on understanding the situation of the other party. You should "introduce" the product, and meeting is the best way. Only by face-to-face interviews with customers can we fully understand each other and fully demonstrate our comprehensive advantages. When asking for an interview, don't forget to offer a time and place, otherwise it will be difficult for the other party to make a decision.

4. Refuse to handle. When the prospective customer refuses the telephone interview, our sales staff should answer in polite words.