If the bank fails to inform you that the loan is due, you can take the following measures to deal with this problem:

First of all, you can take the initiative to contact the loan bank and ask about the repayment and maturity date of the loan. You can consult by phone, e-mail or in person at a bank outlet. Explain your loan information and ask them to provide relevant repayment notice.

Secondly, if the bank refuses to provide repayment notice or can't contact them, you can check the maturity date and repayment amount of the loan through the bank official website or mobile banking application. Some banks will provide detailed loan information on online banking or mobile banking.

In addition, if the first two methods can't get accurate loan repayment information, you can complain to the customer service center of the bank and ask them to provide the loan due notice. You need to provide loan contracts, repayment records and other relevant documents to prove that your loan has expired and the bank has not provided notice. The customer service center may ask you for further authentication and information.

In short, you can take the initiative to contact the bank, check the repayment of the loan through the official channels of the bank, and complain to the customer service center of the bank when necessary. Remember to keep all the documents and records about the loan so as to verify and solve the problem in the future.

Extended data:

According to the relevant laws and regulations of China, the bank should issue a repayment notice to the borrower before the loan expires. Borrowers can receive these notices by telephone, e-mail, SMS, etc. If the bank fails to provide legal and effective notice of maturity, the borrower can ask the bank to provide notice and keep relevant evidence to safeguard his rights and interests.

The above are common solutions, but the specific situation may be different due to personal circumstances and bank regulations. It is suggested that you follow the regulations of the bank in actual operation and actively communicate with the bank to solve the problem.