First, 750,000 bought Maserati and turned off the engine on the way home. According to media reports, the incident occurred in Hefei, Anhui. Because of her marriage, Zhu Lingling bought a better car for her small family, and bought a blue Maserati at a 4S store for 750,000 yuan. The car is really beautiful and the brand awareness is very good.
But I don't know if it's bad luck or other reasons. On the day of picking up the car, the husband and wife turned off on their way home. The distance is from the bustling avenue to Ningguo Road, and the car is actually squatting, no matter how it is operated, it is invalid.
After communicating with the technicians in the 4S shop, they thought that there was too little gasoline left in the tank, which led to the flameout. It makes sense to think about it, so fill it up! However, after being filled with oil, the car is still motionless and cannot be started. In the end, the 4S shop had to tow the car back for inspection.
After two or three days of maintenance, the car can't be replaced. It's broken. On the second day after the flameout, Ms. Chu rushed to the 4S shop, but the car was actually fine again. The technician explained that the battery was dead and it would be fine to charge it. But in fact, the 4S shop has not been authorized by the owner to deal with the car.
However, the couple are easy to talk to. Since the cars are all normal, there is no need to waste energy talking more. Unexpectedly, three days later, this beautiful Maserati stalled on the way, which made people feel scared.
The new car bought for more than 700 thousand yuan was repaired twice in three days, and no one wanted to replace it, so the owner proposed to replace the car, but the 4S shop refused to recognize it. In the end, I had no choice but to accept the repair of 4S shop and replace the resistor.
But unfortunately, all forbearance did not bring good results. A few days later, the car broke down near Hefei Sipailou. In the face of the mighty traffic on the Yangtze River, Ms. Chu almost collapsed in the loudspeaker and was very angry.
This time, the 4S shop gave a new explanation, that is, the flameout was due to poor contact of the paddles on the engine. Faced with these puzzling problems, there were three sudden flameouts in just 9 days. Ms. Chu has no confidence to drive this car anymore. She doesn't want to hear any explanation, just want to return the car.
Third, the 4S shop refused to return the car. Why do you still blame the customer? In the face of Ms. Chu's request for returning the car, the 4S shop refused to recognize it. They thought the car had broken down three times, but now it has been repaired, but Ms. Chu dare not risk her life to test drive again.
The after-sales staff of the 4S shop think it is understandable that there are problems with the new car. They also sent a single maintenance worth 4,000 to 5,000 times. When it broke down for the first time, the owner didn't agree with them to take the car apart for inspection, otherwise it wouldn't happen twice.
But in fact, a newly bought car, who wants to let the 4S shop disassemble it? How dare customers try again when there are continuous failures?
At present, 4S stores think that they have solved the problem and need customers to test it repeatedly. If customers are afraid to test, they can also authorize 4S stores to test, and they will be fine after testing 1000 km.
However, the customer disagrees that the new car will let people drive 1000 km. They simply can't accept it, so that's the problem. As for further compensation, Maserati manufacturers require a trial run first, without which there is no way to talk about compensation.
Fourth, in the face of serious quality problems, shouldn't 4S stores return goods? According to the new regulations of "Three Guarantees" of China Automobile:
Within the three-guarantee period of household automobile products, the serious safety performance failure has been repaired twice, and the serious safety performance failure has not been eliminated or a new serious safety performance failure has occurred. If the consumer chooses to replace or return the goods, the seller shall be responsible for replacing or returning the goods.
When the car stalls halfway, it means losing power. This is a very dangerous safety failure. The same failure has occurred more than 2 times, and it has been within the scope of return stipulated by Sanbao. If the 4S shop can't actively negotiate compensation, the customer can completely apply for returning the car. This is the right that customers enjoy according to law.
4S shop either returns the car or actively negotiates compensation, and then discusses how to test the car, but it must ensure the safety of customers.
Conclusion Automobile consumption has been closely related to our lives, and the quality of automobiles has attracted more and more attention. The low-level safety problem of stalling halfway really shouldn't happen in a luxury car worth more than 700 thousand yuan. Many domestic cars with tens of thousands of dollars have not suddenly turned off for many years. For many automobile production and sales enterprises with high failure rate, it is really necessary to reflect:
Without quality assurance, no matter how luxurious the brand is, it will eventually go out.
Do you think there are sufficient reasons to return the car? Welcome to leave a message for discussion!