Financial institutions shall reasonably adjust the submission of overdue credit records. For those who are hospitalized or isolated due to new pneumonia, need to be isolated due to epidemic prevention and control, and participate in epidemic prevention and control, if they fail to repay in time due to the impact of the epidemic, they may not submit relevant overdue loans as overdue records, and those that have been submitted shall be adjusted.
Legal basis: Notice on Further Strengthening Financial Support to Prevent and Control novel coronavirus 1 Pneumonia. Maintain reasonable and sufficient liquidity and increase monetary and credit support; 4. Improve financial services in the social and people's livelihood areas affected by the epidemic. For those hospitalized or isolated people with new pneumonia, those who need isolated observers for epidemic prevention and control, those who have temporarily lost their livelihood due to the epidemic, financial institutions should appropriately tilt their credit policies, flexibly adjust personal credit repayment arrangements such as housing mortgage and credit card, and reasonably postpone the repayment period. Personal business guarantee loans infected with new pneumonia can be extended for one year and continue to enjoy financial discount support. Financial institutions should give priority to customers infected with new pneumonia or damaged by the epidemic, appropriately expand the scope of responsibility and make full compensation.