1, collect relevant valid evidence and prepare various materials;
2. Call the insurance company or go to the insurance company's business outlets to make a complaint;
3. Make a telephone complaint to the China Insurance Association;
4. Make telephone complaints to the Bank of China Insurance Regulatory Commission;
5. Go to the local insurance regulatory bureau to complain.
Legal basis: Article 23 of People's Republic of China (PRC) Insurance Law.
The insurer shall, after receiving the request for compensation or payment of insurance benefits from the insured or beneficiary, give it timely approval; If the situation is complicated, it shall be approved within 30 days unless otherwise agreed in the contract. The insurer shall notify the insured or beneficiary of the verification result; The insured shall perform the obligation of compensation or payment of insurance money within ten days after reaching an agreement with the insured or beneficiary. If the insurance contract stipulates the time limit for compensation or payment of insurance benefits, the insurer shall perform the obligation of compensation or payment of insurance benefits as agreed.
If the insurer fails to fulfill the obligations stipulated in the preceding paragraph in time, it shall compensate the insured or beneficiary for the losses incurred therefrom in addition to paying the insurance money.
No unit or individual may illegally interfere with the insurer's obligation to pay compensation or insurance benefits, and may not restrict the right of the insured or beneficiary to obtain insurance benefits.
What should I do if there is a dispute over the result of insurance claims?
1. First, contact the insurance company to explain the relevant situation and ask for a solution through consultation;
2. If the insurance company does not solve the problem, it can complain to the local insurance supervision department;
3. If the complaint is invalid, you can bring a lawsuit to the court to safeguard the legitimate rights and interests through legal means.