The manual customer service telephone number of SAIC Volkswagen is 400-820-111,which is the official telephone number of Shanghai Volkswagen and can provide service 24 hours a year. Headquarters switchboard: 86-2 1-5956 1888. If there are other unresolved problems, you can also call the headquarters for consultation. Usually, the employees of the 4S shop will be contacted first for vehicle use problems. If there is something wrong with the vehicle itself, you can complain to the official. In April 2020, SAIC Volkswagen ranked third among the top ten brand complaints. TOP 10 platform complaint list:No. 1: Geely Automobile 78, No.2: FAW-Volkswagen 62,No. 3: SAIC Volkswagen 60, No.4: SAIC-GM-Buick 55, No.5: Dongfeng Nissan 50, No.6: Great Wall Motor (including Haval) 45. 8 in 4 1 complaint: Beijing Hyundai, 9 in 38 complaints: Chevrolet, 36 complaints 10: Dongfeng Peugeot, 32 complaints under way. Judging from the complaint list, Volkswagen ranked in the top three within a month, but considering the large number of Volkswagen brand cars, it is normal to have more complaints. Some cars on niche platforms, such as Haima, may have a monthly sales volume of less than 65,438+0,000, and customers themselves may not know how to complain, so it is almost impossible to get on the complaint list. Therefore, we can't just look at the large number of complaints to show that the quality of the car is not good, it depends on the facts.