There will be no so-called customer service to actively contact the black cat platform to assist in the refund. After the complaint is initiated, the complained enterprise will communicate with consumers, and whether the black cat complaint can be successfully refunded depends on the specific situation. When making a complaint, you can choose the online complaint, customer service phone, customer service email and other complaint methods provided by the platform, and choose the one that suits you best.

If the goods or services purchased by consumers on the black cat platform have quality problems or fail to provide services as agreed, consumers can complain on the black cat platform and may get reasonable compensation or refund. However, consumers should also pay attention to the reputation and service quality of merchants when using the black cat platform, and abide by the rules of use of the platform and relevant laws and regulations.

Matters needing attention in black cat complaint

1. Clarify the content and requirements of the complaint: Before making a complaint, you'd better sort out the reasons, process and requirements of the complaint yourself, so that you can express your thoughts to the platform more accurately.

2. Provide sufficient evidence: When complaining, it is best to provide sufficient and conclusive evidence, such as screenshots and chat records, to prove your claim.

3. Stay calm and objective: When complaining, stay objective and calm, don't make emotional remarks, respect each other's views, and listen patiently to each other's explanations and replies.

4. Record the complaint process: When making a complaint, it is best to record the whole complaint process, including time, place, contact number, etc. For future reference.