Channel 2: Complaints and reports are fruitless, and finally prosecution can be considered. Now every place has opened an online litigation service platform, and the trial judgment can be realized online. For simple contract disputes, you don't need to hire a lawyer, you can learn more and ask more questions, and you can also defend your rights. Only in this way can you realize the maximum possible refund at the lowest cost.
Consumer return regulations are as follows:
1. According to Article 24 of the Law on the Protection of Consumers' Rights and Interests, if the goods or services provided by the operators do not meet the quality requirements, the consumers may return them according to the provisions of the state and the agreement of the parties concerned, or require the operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, if the legal conditions for termination of the contract are met, consumers can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair.
2. According to Article 25 of the Law on the Protection of Consumer Rights and Interests, if an operator sells goods through the Internet, television, telephone, mail order, etc., except for some designated goods, consumers have the right to return them within seven days from the date of receipt of the goods without giving reasons.
3. According to Article 54 of the Law on the Protection of Consumers' Rights and Interests, the business operator shall be responsible for returning the goods that have been determined by the relevant administrative departments to be unqualified according to law, and the consumer requests to return them.