96155, no longer only serves the reporting and complaints of bus and taxi business operations, but is now running parallel to the national transportation service supervision hotline "12328".

You can provide information consultation and complaints on the city's highway planning and project establishment, engineering construction, quality and safety, construction market, maintenance and traffic protection, and road law enforcement;

You can provide information on the city's road passengers, city Conduct information consultation and report complaints on public transportation, taxis, cargo transportation, stations, car maintenance, motor vehicle driver training, and transportation and law enforcement;

Can provide information on water transportation, quality and safety in the city , waterway law enforcement and other services to conduct information consultation and complaint reporting.

Extended information

In accordance with the central government’s requirements for educational practice activities to “learn while correcting, checking while correcting, and rectifying while correcting”, the Ministry of Communications’ Educational Practice Activities Leading Group Based on the initial findings, we worked with relevant departments and bureaus to study and propose a number of practical projects:

First, further reduce administrative approval matters.

The second is to issue the "Guiding Opinions of the Ministry of Transport on Comprehensively Improving the Quality and Service Level of Transportation Services."

The third is to improve the service functions of the online processing platform for ministry administrative licensing.

The fourth is to complete the revision of the national highway travel information service system and pilot China Expressway Broadcasting in the Beijing-Tianjin-Hebei region.

The fifth is to open a unified national transportation service supervision telephone number.

The sixth is to further promote information disclosure and issue the "Opinions of the Ministry of Transport on Strengthening and Promoting Government Information Disclosure in the Transportation System."

The seventh is to standardize enterprise-related charges and reduce the burden on enterprises.

The eighth is to innovate and establish a non-vessel operating common carrier deposit system.

Ninth, the "Work Plan for Promoting Sunshine Pilotage to Improve Service Levels" was introduced.

The tenth is to solve the problem of borrowing grassroots staff by agencies.

People's Daily Online - The Ministry of Transport will open a unified national transportation service supervision hotline