Failure to understand the real needs of customers, for example, banks do not accept truck and car loans, etc.

Many credit managers will ignore the understanding of the real needs of customers and think that they have figured out the needs of customers, but this is not the case. Every customer's situation is different. If you generalize If so, the judgment will definitely be biased and cannot accurately grasp the points that customers are most concerned about.

Traditional car loans are more stringent in terms of loan limit, approval process, etc., and the procedures are more cumbersome, which is very troublesome for car buyers; for banks, banks need to pay a lot of money Manpower and material resources, the final profit is not much.

The person in charge of a car dealer that operates truck sales business revealed that more than 90% of customers hope to obtain car loans when buying cars. Since banks do not accept this business, such a large number of customers have left the car dealers at a loss.