People can take photos of their ID cards, apply for them, pay fees, collect evidence and other services on their own devices, both of which can be completed by face recognition and fingerprint verification, thus realizing that machines can replace labor, shortening the waiting time in line and improving work efficiency. At present, the services that can be handled through the self-service machine include: renewal of ID cards for registered residents in Shandong Province, replacement of lost ID cards, replacement of damaged ID cards, and self-service collection of ID cards.